Reply
Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Good news this morning! I actually got a call from a Supervisor following up on the service call the other day! Wow! When he found out that the same old issue was still there, he got someone on working on it! In a following call, he assured he would get my issues addressed and also explained that 12 is NOT available in this area but 8 is what I should be shooting for for as the upper limit.

 

OK, took 6 months to find that out as it isn't noted anywhere that I have found that I am NOT in the area that gets "real" high speed of 12 even though I pay the same premium price for "premium" service that I have yet to get but for a grand total of perhaps 6 hours TOTAL in the MONTHS I have had this service. We will see how this turns out. Wish us luck!

 

Thank you Mr. Eric for getting involved and actually calling me back!!!

 

2.89 Down
http://results.speedtest.comcast.net/result/85598002.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 37.8 dB
Power Level -3.2 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 41.3 dBmV

 

Latest Log Entries: NOTE - They are working on it this morning so this is NOT a surprise. I just hope the values I am posting will help SOMEONE figure out this issue!
2011-09-08 10:17:25 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:01:27 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
1970-01-01 00:01:21 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:01:13 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:01:12 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:01:11 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:36 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:35 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 10:13:06 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 10:13:06 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 10:13:06 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 10:11:03 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:00:54 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:54 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:47 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:28 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:27 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
2011-09-08 10:05:30 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 10:05:30 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 10:05:30 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:54:43 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:52:20 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2011-09-08 09:49:18 3-Critical I002.0 REG RSP not received
2011-09-08 09:49:16 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2011-09-08 09:49:15 3-Critical I002.0 REG RSP not received
2011-09-08 09:49:14 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2011-09-08 09:49:12 3-Critical I002.0 REG RSP not received
2011-09-08 09:49:12 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:00:07 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
2011-09-08 09:48:44 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 09:48:44 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 09:48:12 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2011-09-08 09:45:27 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:02:21 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:02:14 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:02:04 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
1970-01-01 00:01:54 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:01:51 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:01:51 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:35 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:34 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
2011-09-08 09:42:24 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 09:42:24 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 09:42:24 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:35:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2011-09-08 09:24:54 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:24:52 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:02 6-Notice M571.1 Ethernet link up - ready to pass packets
2011-09-08 09:06:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:06:02 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:06:02 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:05:58 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:05:57 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:05:56 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:05:56 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:05:55 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:05:54 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:05:54 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:05:53 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:05:49 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:05:47 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:05:46 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:05:44 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2011-09-08 09:05:44 3-Critical U001.0 No UCD's Received - Timeout
2011-09-08 09:05:33 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2011-09-08 09:05:31 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:05:26 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:05:25 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:05:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:05:07 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2011-09-08 09:05:07 3-Critical U001.0 No UCD's Received - Timeout
2011-09-08 09:04:56 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:04:42 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:04:41 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:04:36 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2011-09-08 09:04:36 3-Critical U001.0 No UCD's Received - Timeout
2011-09-08 09:04:25 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2011-09-08 09:03:43 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:03:33 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2011-09-08 09:03:33 3-Critical U001.0 No UCD's Received - Timeout
2011-09-08 09:03:32 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:03:23 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:03:23 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:03:22 6-Notice M572.0 Ds Pulse Failed - Reinitialize MAC...
2011-09-08 09:03:21 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2011-09-08 09:03:21 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti
2011-09-08 09:03:04 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:03:04 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:03:04 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:03:03 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:03:02 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:03:02 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:03:01 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:02:59 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:02:58 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:02:57 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2011-09-08 09:02:57 3-Critical U001.0 No UCD's Received - Timeout
2011-09-08 09:02:46 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:02:41 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2011-09-08 09:02:41 3-Critical U001.0 No UCD's Received - Timeout
2011-09-08 09:02:30 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:02:27 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:02:27 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2011-09-08 09:02:25 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2011-09-08 09:02:25 3-Critical U001.0 No UCD's Received - Timeout
2011-09-08 09:02:15 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:02:10 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:02:09 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2011-09-08 09:02:04 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:01:58 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2011-09-08 09:00:10 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 09:00:06 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 09:00:05 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 08:59:41 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
2011-09-08 08:59:41 3-Critical U001.0 No UCD's Received - Timeout
2011-09-08 08:59:32 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Someone suggested a new Cable Modem. That hasn't been tried yest BUT that shouldn't affect the TV... right?

 

2.71 Down
http://results.speedtest.comcast.net/result/85666162.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 36.8 dB
Power Level 0.0 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 49.0 dBmV

 

Latest Log Entries:
1970-01-01 00:19:04 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:19:02 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:19:01 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 17:23:14 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 17:23:14 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 17:23:13 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:02:41 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:02:16 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:02:15 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
2011-09-08 16:50:49 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 16:50:49 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 16:50:49 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 16:38:39 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
2011-09-08 16:19:22 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 16:19:22 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 16:19:22 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 16:16:52 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:00:04 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:03 6-Notice M571.4 Ethernet link dormant - not currently active
2011-09-08 16:15:34 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 16:15:34 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 16:15:19 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:01:32 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
1970-01-01 00:01:27 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:01:22 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:01:21 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
2011-09-08 16:11:33 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 16:11:33 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 16:11:33 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 16:07:47 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 16:07:46 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 16:06:53 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
1970-01-01 00:00:29 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:07 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:06 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
1970-01-01 00:00:06 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:06 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
2011-09-08 16:05:49 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 16:05:49 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 16:05:49 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 16:05:46 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 16:05:44 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 16:04:41 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 16:04:40 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
2011-09-08 16:03:40 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 16:03:40 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 16:03:38 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:34 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:27 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
2011-09-08 15:58:00 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 15:58:00 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 15:58:00 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 15:56:31 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti
2011-09-08 15:55:47 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 15:53:34 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 15:53:34 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Eric called me back! Unfortunatley, the answering machine caught it as I was outside but he was checking in on how things were since his tech's called him reporting things were fine. As you can see by the above... no change. :smileysad:

Connection Expert
EG
Posts: 43,270
Registered: ‎12-24-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!


herohog wrote:

Someone suggested a new Cable Modem. That hasn't been tried yest BUT that shouldn't affect the TV... right?

 



Right !

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

09-09-2011 2:32 AM

 

2.87 Down
http://results.speedtest.comcast.net/result/85697192.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 38.3 dB
Power Level -3.0 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 49.3 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

2.90 Down
http://results.speedtest.comcast.net/result/85702482.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 38.6 dB
Power Level -3.5 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 50.0 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I just spoke to Eric who indicated that his technicians have found trouble on the line and have traced it back almost to the substation at this point! It's about time a GOOD supervisor and techs got involved! Comcast? WHY has this taken so long and why have I had to go through contacting techs and supervisors on the phone (after 25 minutes playing chase), here and at various other places including Twitter who have either failed to reply or replied and failed to follow up? It took How many months and 8+ service calls to get the right people involved?

 

Wow.

 

Thank goodness for the few good and caring employees you do have is all I have to say at this point!

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Spoke to a Mr. Xavier, an account manager, who made a note on my account that they will credit my account once my issues have been resolved. Earlier I spoke to someone in accounting who assured me that the .01 SNAFU had indeed been corrected and nothing was owed. She also gave me the $20.00 credit for the missed service call.

Things are improving!

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

2.66 Down
http://results.speedtest.comcast.net/result/85724342.png

 

Frequency 567000000 Hz

Signal To Noise Ratio 38.3 dB
Power Level 0.5 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 50.5 dBmV

 

Latest Log Entries:

2011-09-09 05:30:46 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

Recognized Contributor
Posts: 190
Registered: ‎10-23-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Cheering for you and hoping for the best!

 

Once it's all resolved--hopefully soon--Comcast owes you, and not only for being without the service you paid for. Comcast should have told you if 12 Mbps service is not available where you live.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Fri 3:10 PM 9/9/2011

 

Clint, a Comcast Manager, called and assured me that they were working on my issues and would call me back once it was resolved. Things are finally getting done properly!

 

Thanks Eric as I am assuming that you are the one that is spearheading this push to make things right!

 

Fri 4:11 PM 9/9/2011

2.47 Down
http://results.speedtest.comcast.net/result/85783882.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 37.8 dB
Power Level -1.3 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 53.8 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

[ Edited ]

 

"Once it's all resolved--hopefully soon--Comcast owes you, and not only for being without the service you paid for.

Comcast should have told you if 12 Mbps service is not available where you live."


Thanks and I agree! Turns out I am only good for 6 here and I pay a premium for that! Wow! Unbelievable! At least they ARE finally making moves toward making things right now. I'm not going to say they hide the fact that you can't get what they advertise so heavily HERE but they danged sure don't make it known. YOU have to ask and dig to get to the truth. Not real fond of that...

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

2.37 Down
http://results.speedtest.comcast.net/result/85899872.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 39.1 dB
Power Level -1.0 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 53.0 dBmV

 

Latest Log Entries:
2011-09-10 07:30:44 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Ping: 845
0.45 Down
0.61 Upload
http://results.speedtest.comcast.net/result/85970552.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 38.7 dB
Power Level 0.3 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 50.8 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.23 Down
http://results.speedtest.comcast.net/result/86039152.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 37.8 dB
Power Level -1.7 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 52.3 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

0.71 Down
http://results.speedtest.comcast.net/result/86093172.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 39.0 dB
Power Level 0.0 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 51.3 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.76 Down
http://results.speedtest.comcast.net/result/86144902.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 37.1 dB
Power Level -1.8 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 50.5 dBmV

 

Just got a call from Mr Eric, they are still looking into my issues and have traced the issue all the way back to the substation! No word on what is next.

 

He also noted that I was only paying for the 6mb package. Funny, that was never mentioned when I signed up and asked for a high speed service and when my bill says, and I quote "Performance 09/07 - 10/06 19.99"

Since my bill of 2011-05-31_bill.pdf I have been paying for "Performance 06/07 - 07/06 19.99" on my bill which I was led to believe was the same "Performance" shown on their web site advetrising:

 

From: http://www.comcast.com/Corporate/Learn/HighSpeedInternet/new-highspeedinternet.html?


Offer details:smileylaugh:ownload speeds up to 15 Mbps with PowerBoost®
Surf the net, download music, upload photos
and chat with friends at speeds way faster
than DSL
Constant Guard(tm) the most comprehensive online protection ($360 value)
7 email accounts, each with 10 GB of storage

More than 3,500 live games on xfinity.com/espn3


Anyone else find this misleading?

Recognized Contributor
Posts: 190
Registered: ‎10-23-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

It's very misleading, since no one -- not Comcast, not Time Warner, not Verizon -- can guarantee the speed of the internet. The only part which they are in a position to guarantee is the part they exclusively own and operate, basically from their head unit to your house.

 

And even then, they're covered by the "up to".

 

Moreover, unlike with real estate agents, for example, Comcast (and its competitors) are not required to tell you of any defects in their service of which they are aware. So, for example, they're not required to tell you whether or not you can actually receive "up to" 12 Mbps, only whether it's available in your area.

 

But in any case, the fine print specifies very clearly that, despite what the marketing department tells you with carefully chosen words, no guarantee of any kind is made for your service.

 

You certainly could gather a lot more publicity for yourself, and possibly get the results you deserve, by going beyond this forum, if you wish.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Weather I go beyond the limits of this forum depends on the outcome of this case. For NOW, Mr Eric is doing what I ask and what is reasonable and I believe that this will be resolved to my satisfaction... eventually. If it is NOT, then all bets are off as are the gloves.

Administrator
ComcastLarry
Posts: 2,063
Registered: ‎05-04-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

herohog-

 

I have been still working your issue along with others I have. They did make me aware of a issue in the area. Unfortunately issues such as this is rare but I'm still working on this for you.

Thank You


-ComcastLarry-
Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Thank you Larry! Hadn't heard from you in a while and wondered where ya went. Did you get Mr Eric involved?

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

0.61 Down
http://results.speedtest.comcast.net/result/86226362.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 38.2 dB
Power Level 0.0 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 49.5 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

The sound if out of sync on the TV today. All channels I have checked so far. Most annoying!

 

1.65 Down
http://results.speedtest.comcast.net/result/86332672.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 39.3 dB
Power Level -1.6 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 51.5 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.62 Down
http://results.speedtest.comcast.net/result/86488482.png

 

Frequency 567000000 Hz

Signal To Noise Ratio 38.0 dB

Power Level -1.6 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 54.0 dBmV

 

Log:
2011-09-13 22:57:16 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Just got a call saying they made equipment changes and wanted me to test my speed as it ahould be better!

 

It was worse...

1.09 Down out of Little Rock

http://results.speedtest.comcast.net/result/86503792.png
1.22 Down out of Atlanta

http://results.speedtest.comcast.net/result/86504112.png

Frequency 567000000 Hz
Signal To Noise Ratio 38.8 dB
Power Level -1.0 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 54.8 dBmV

 

Cable Expert
i-am-nerdburg
Posts: 11,230
Registered: ‎06-27-2009

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

[ Edited ]

Try resetting the modem first. Your upstream still sucks is lousy. :smileyplain:

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.56 Down After modem reset
http://results.speedtest.comcast.net/result/86506512.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 39.2 dB
Power Level -1.1 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 52.8 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

09-14-2011 03:49 PM Log entry:

1970-01-01 00:19:04 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Another call to request I retest, another dissapointment...

 

1.63 Down
http://results.speedtest.comcast.net/result/86518342.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 37.9 dB
Power Level 0.7 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 53.3 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.51 Down
http://results.speedtest.comcast.net/result/86602792.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 38.1 dB
Power Level -3.7 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 51.5 dBmV

 

Log:
2011-09-15 06:18:43 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.50 Down
http://results.speedtest.comcast.net/result/86645292.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 38.8 dB
Power Level -4.4 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 50.3 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

My TV has been awful flaky lately too guys. Picture goes in and out, is pixelated, sound cuts in and out, sound gets out of sync with the video... this isn't progress.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

[ Edited ]

0.70 Down TV is almost un-watchable. Internet is horribly slow!
http://results.speedtest.comcast.net/result/86701552.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 31.6 dB
Power Level -4.3 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 51.0 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

[ Edited ]

1.52 Down
http://results.speedtest.comcast.net/result/86716902.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 37.0 dB
Power Level -4.2 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 51.8 dBmV

 

Latest Log Entries:
2011-09-15 18:15:05 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

2011-09-15 18:12:40 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti
2011-09-15 17:59:06 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

2011-09-15 17:58:52 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti

Connection Expert
EG
Posts: 43,270
Registered: ‎12-24-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Reported once again although it is getting rather tiring.... :smileysad:

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Ya got that right! Eric IS on it and I understand things CAN be a P.I.T.A. to track down sometime so I am giving him a chance. I'll call him in the morning and let him know the latest and we will see where it goes from there.

 

Yeah, it IS irritating but I AM reasonable. As long as Comcast is working with me and keeping me informed, I will be reasonable.

Contributor
playonmonkey
Posts: 11
Registered: ‎09-12-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Man I agree I thought i fianlly had mine fixed after 5 visits in two months and finally did some hands on line work but here we go again same thing last night my stuff just drops hope they figure yours out so i can call them and tell them to check the same thing on mine

 

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.49 Down
http://results.speedtest.comcast.net/result/86749992.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 39.4 dB
Power Level 0.1 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 50.5 dBmV

 

Latest Log Entries:
2011-09-16 03:58:12 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:00:23 3-Critical D002.0 DHCP FAILED - Request sent, No response
1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
2011-09-16 03:53:03 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-16 03:53:03 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-16 03:52:51 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti
2011-09-16 03:52:31 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2011-09-15 18:12:40 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.47 Dowm
http://results.speedtest.comcast.net/result/86857532.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 39.3 dB
Power Level 0.5 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 49.3 dBmV

 

Latest Log Entries:
2011-09-16 15:06:08 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.35 Down
http://results.speedtest.comcast.net/result/86906612.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 38.6 dB
Power Level -4.2 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 49.3 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

0.98 Down
http://results.speedtest.comcast.net/result/87012142.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 38.3 dB
Power Level 0.8 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 50.5 dBmV

 

Latest Log Entries:
2011-09-17 17:33:16 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:00:23 3-Critical D002.0 DHCP FAILED - Request sent, No response
1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
2011-09-16 03:53:03 6-Notice M573.0 Modem Is Shutting Down and Rebooting.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.23 Down
http://results.speedtest.comcast.net/result/87106422.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 37.1 dB
Power Level 0.5 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 50.5 dBmV

 

Latest Log Entries:
2011-09-18 14:44:02 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:00:23 3-Critical D002.0 DHCP FAILED - Request sent, No response
1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

0.62 Down
http://results.speedtest.comcast.net/result/87134402.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 36.3 dB
Power Level 0.5 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 49.5 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

1.62 Down
http://results.speedtest.comcast.net/result/87231622.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 38.1 dB
Power Level 0.2 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 49.0 dBmV

 

Latest Log Entries:
2011-09-19 15:34:26 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

1970-01-01 00:00:07 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
1970-01-01 00:00:06 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:03 6-Notice M571.4 Ethernet link dormant - not currently active

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

3.48 Down - almost acceptable!
http://results.speedtest.comcast.net/result/87260292.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 38.4 dB
Power Level 0.2 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 48.5 dBmV

 

Latest Log:
2011-09-19 17:17:38 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

18.38 Down?!?!?!?!?
http://results.speedtest.comcast.net/result/87286992.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 37.8 dB
Power Level -4.2 dBmV
Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 48.5 dBmV

 

Let's see what it is in the morning. ONCE before I had readings in this range and it only lasted a few hours. All of these posts are exactly what I get. They are NOT "cherry picked" but ALL of the actual values I get in testing.

 

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

09-20-2011 01:50 AM
16.26 Down FANTASTIC!!!
http://results.speedtest.comcast.net/result/87287202.png

 

09-20-2011 02:02 AM
15.82 Down FANTASTIC!!!
http://results.speedtest.comcast.net/result/87287552.png

 

09-20-2011 11:36 AM
5.22 Down ACCEPTABLE!
http://results.speedtest.comcast.net/result/87329482.png

Please hold! Please hold! Please hold!

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Just got off the phone with Eric and was informed that new equipment is on order and will be in in about 14 days. Once it arrives and is installed and tested, I should see an improvement in speed. This speed increase is most likely due to a) low usage at these hours coupled with b) them shifting users around on the nodes that affect me to better balance the load.

 

I GREATLY appreciate the work that Eric and the rest have been doing in trying to get this issue resolved and Eric's keeping me up to date on their efforts is VERY MUCH appreciated!

 

Thanks for helping me feel MUCH better about Comcast guys!

Recognized Contributor
Posts: 190
Registered: ‎10-23-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I'm glad for you--believe me--but Comcast's story sounds fishy.

 

It took them 6+ months to figure this out?

 

Here's hoping you have consistent down and up over an extended period of time. Then you can declare victory.

Contributor
merctech
Posts: 22
Registered: ‎09-18-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I feel for you and your situation. You are a patient man, but let me say...recording someone without their knowledge is illegal. If I found out you recorded me I would be more than upset. Good luck.