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Bronze Star Contributor
herohog
Posts: 316
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Good news this morning! I actually got a call from a Supervisor following up on the service call the other day! Wow! When he found out that the same old issue was still there, he got someone on working on it! In a following call, he assured he would get my issues addressed and also explained that 12 is NOT available in this area but 8 is what I should be shooting for for as the upper limit.

 

OK, took 6 months to find that out as it isn't noted anywhere that I have found that I am NOT in the area that gets "real" high speed of 12 even though I pay the same premium price for "premium" service that I have yet to get but for a grand total of perhaps 6 hours TOTAL in the MONTHS I have had this service. We will see how this turns out. Wish us luck!

 

Thank you Mr. Eric for getting involved and actually calling me back!!!

 

2.89 Down
http://results.speedtest.comcast.net/result/85598002.png

 

Frequency 567000000 Hz
Signal To Noise Ratio 37.8 dB
Power Level -3.2 dBmV
Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 41.3 dBmV

 

Latest Log Entries: NOTE - They are working on it this morning so this is NOT a surprise. I just hope the values I am posting will help SOMEONE figure out this issue!
2011-09-08 10:17:25 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:01:27 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
1970-01-01 00:01:21 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:01:13 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:01:12 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:01:11 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:36 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:35 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2011-09-08 10:13:06 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2011-09-08 10:13:06 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2011-09-08 10:13:06 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2011-09-08 10:11:03 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:00:54 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:54 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:47 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:28 3-Critical T00