You indicated that you use VOIP over Comcasts services? Do you have use of your phone at all? The FCC has oversight and if E911 is impacted then you should look into that. Having Comcast Digital Voice would make Comcast directly responsible for assuring E911 and voice services and you may want to consider that.
Our home phone, using Phone Power (http://phonepower.com), works but very poorly due to the Internet throughput issues. With fair bandwidth, it works well and is a very cost effective and powerful solution. We depend on our cell phones for most calls these days due to this issue.
If Comcast is working with you (apparently over 7+ months), then i assume all will "eventually" be resolved, but this is symbolic of the types of encounters Comcast hopefully should be ever so eager to resolve and not by December.
I would suggest that you work with the manager but assure that the regional corporate manager for your area is aware of what's been going on. I would suggest to not take someone being nice and honest sounding as progress. The result should be clear to date.
I agree. I have yelled, screamed, called and posted here. I now post EVERYTHING here so that Everyone can see what I am putting up with and how it is being handled by Comcast in the hope that SOMEONE will see how poorly this reflects on Comcast and will be moved to make an effort at correcting this.
You voiced concerns over your payments to date for degraded services? Have you spoken with the manager about this? Why would you need to wait for any service correction for a credit agreement? They can agree on something now and something later but that is if they are willing to do anything which is between you and Comcast.
I asked and was put off "till it was resolved" and not until then. Period. Why, I don't know. I am still paying my bill at the full amount and not getting the services I am paying for.
I've had a few issues like this is the past and hard for anyone on the other side or forums to realize the stress this type of ongoing issue causes and especially when you are attempting to get it resolve without result, people get assigned and then drop out of the picture.
I have a list of people who I MAY have heard from once and then never again if at all. No follow up. It isn't passed along as far as I can tell. Just added frustration. I have reached out to EVERY lead I have been given and followed up on every call/message I have made/received.
If you in fact have had seven service calls, then this is an epic failure of service on multiple levels and should become Comcasts priority above all other customers. When I had issues like this I was put at the back of the line instead of the front. December doesn't sound like a priority or progress and agree with the manager. There could be a bigger issue they are aware of such as replacing an entire CMTS or something we don't know.
There have been MORE than 8 service calls and many more calls in to report issues! The proposed "solution" isn't acceptable or reasonable to me. I realize that the Manager I spoke to has people her answers to and his hands seem to be tied further up the line and that seems to be the sticking point here. The sad thing is that they are pushing sales to make quotas when they have no possible way to support WHAT THEY CURRENTLY HAVE when they are admittedly running at 110% NOW. How can they possibly support an added load? They can't! It is suicide and is killing tech support who have to answer to mad customers on why their "new" service doesn't work out the gate! Waiting another 2 months for an issue that is ongoing since APRIL is outrageous.
I am leaving lawyers and the media out of this even though they have become a very viable option given what has transpired, what I now know and what I have recorded and collected to date. I am giving Comcast every possible chance to make things right and if it weren't for the one, possibly 2 managers that HAVE worked with me, they would have been used by now.
(I attemp to post...)
"Please correct the highlighted errors and try again."
"*Body"
"If you would like to paste text from Microsoft Word or other text editors, please use the "Paste from Word" button in the editor "
"Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied"
LOL! Uh, NO. I have ONLY used YOUR web page and applications and the text was cut and pasted into a text editor, converted from your page to ASCII text and pasted in so I could accurately quote the previous post.
Got to love that Comcast quality!
