Basic Internet Connectivity And Modem Help

[herohog]

Not 2 seconds before, I had NO internet! It goes from Slow to NONE to fair to crud day in and day out...

Ping: 72, Download: 1.89, Upload: 1.99
http://results.speedtest.comcast.net/result/113638752.png

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 40.1 dB
Power Level 4.5 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 47.5 dBmV

Latest Log Entries:
2012-01-27 16:36:35 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-01-26 17:13:10 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-01-26 17:13:08 6-Notice M571.4 Ethernet link dormant - not currently active
2012-01-26 13:42:13 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

[waingro7]

I feel your pain man... I just had the tech out and he found nothing wrong, signals all good etc. He changed a couple old connectors, checked the line from the pole. And yet here I am again on a Fri night with an erratic connection.

Just ran ESPN (POWERED BY XFINITY!) on the XBox and it was pixelated, bouncing from 3 bars to 1 and back, hanfging and rebuffering constantly.

Then went to check speedtest on computer... got 6MB down (usually get 30-35) and the upload wouldn't even start. Again another NETWORK FAILURE from Comcast. It's so frustrating... this monopoly needs to be put out of business.

[waingro7]

Just called in and their message said something about commerical power outages causing technical difficulties here in Seattle area. Typical. Where's the credit for the outage? This sort of thing ought to be dealt with automatically instead of the burden being on the customer to call in and get a credit.

POWERED BY XFINITY!

Sure.

[herohog]

To date, that is, since April of last year, I have received $20 Credit to make up for this abysmal service! TELL ME ABOUT IT!

PS: STILL no call back from ANYONE, much less Management!

[herohog]

SS,DD (Same Stuff, Different Day), Signal loss, Pixelation, Internet drops out, internet is SLOW, no one has called me as they promised they would... SIGH!

Ping: 80, Download: 1.41, Upload: 1.67
http://results.speedtest.comcast.net/result/113714652.png

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 39.5 dB
Power Level 4.3 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 46.8 dBmV

[Benefitz]

I feel your pain man.  I've had almost an identical issue for going on 2 years now and it has still not been resolved.  Countless calls and service tech visits that never find anything wrong...several new computers/laptops and modems..and still the terrible service remains.

[herohog]

There HAS to be something that can be done for us! SOMEONE out there knows the answer if we can just find them! You would THINK that Comcast would be embarrassed from all this but it apparently has no effect on them at all. I just don't get that... wait, I do. It's called a monopoly!

Ping: 83, Download: 1.31, Upload: 1.34
http://results.speedtest.comcast.net/result/113759322.png

[Benefitz]

It absolutely is a monopoly.  I have tried to order other cable ISP's and they all inform me they do not serve my area soley because Comcast is here.

(I had to wait for my service to reconnect before I could press the "Post" button)

[herohog]

Ping: 2075, Download: .24, Upload: 1.14
http://results.speedtest.comcast.net/result/113818862.png

Weeeeeee! (not!)

[rgray318]

Wow, with service like that I would refuse to pay until its fixed. If they call you and ask why you havnt paid, tell them "I have not had any service as of yet to pay for".... And that until I actual get some working service, you can kiss.... err well dont go that far, lol...

Dont ya just hate Monopolies?

[herohog]

That sounds great in theory BUT they hold the cards because that wouldn't bother them in the least! They would cut your service and call out their rather large collections department on you and then you would be out ANY service, have a worse credit rating and be out even MORE money. Again, they hold all the cards and have us over a barrel and KNOW IT.

[rgray318]

Yeah true, but I was more or less just trying to be funny. I hate the area's dsl services here, but with cable internet service like yours Id had left a long time ago. You probably do not have other options I'm sure, so I feel your pain. I am only having connection issues at the present time (which is extremely rare for me), but when I'm not I get 70+Mbps down and up to 10 Mbps up, with a ping as low as 0, but averages 4. I have gotten Peaks of 120 Mbps, and only have a Blast tier account which is something like 16 Mbps I think.

So, anyway I sure hope some day service starts to improve for you. Good luck

[herohog]

Thanks bud!

[mrgrgrillo]

I had been having the same experiencing for the last 3 weeks already, just yesterday I had a technician come and look at the problem. He added a Comcast box for the splitter wouldn't be effect by the weather but as he does he was telling me that he had a another client that he's signal was dropping and returning as he was at the job work. He mention that it should be one of the amplifier from Comcast. The technician told me that he will report this issue, here I am still waiting for any solution since this is still happening. It has become so outrage because I work on a online game with muti-accounts and due to this bad connection I get disconnected from the game server then when I connect I get IP ban for about a hour before I can get back into the game. It is getting very very very frustrating .

I do hope they will fix this issue, bu after seeing this thread I have lost a lot of hope. Maybe a second option will not be a bad idea even though I always enjoy Comcast and been with them for a very long time. 

I do wish you the best of luck herohog and hopefully they will find the problem, yours and mines as well. 

[herohog]

Thanks mrgrgrillo, This is actually affecting SEVERAL of my neighbors as well I have found out and Comcast is well aware of this according to their techs (I have it on "tape" as I have recorded most of my service calls and phone calls digitally to protect myself and for proof that I am not getting what I am paying for and will GLADLY make these available to Comcast or the media on request).

I am a disabled vet and further disabled due to spine and joint issues and those disabilities have cost me my job and freedom leaving me a prisoner to my recliner. I depend on the Internet and TV to keep me sane as it is pretty much all that is left in my life in terms of entertainment / communication with the outside world. Being a Sr. Programmer / Analyst, former Net admin and PC Tech, I have more than a little clue when it comes to the internet etc. Couple all that together and you now know why I am out here, steadily beating my drum looking for some resolution to these issues and this injustice.

[herohog]

My thread, THIS one, is on page 8 and is pretty raw and I haven't caught anyone "cleaning house" on it. If they did, I would know as I achieve each and every post since day one and have them all on disc here at home... Do I need to go back and do a comparison?

Ping: 118, Download: .57, Upload: .59 <- S  L  O  W  !!!
http://results.speedtest.comcast.net/result/114090662.png

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 38.1 dB
Power Level 4.7 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 46.5 dBmV

[herohog]

LOL! RIGHT after I post that, the post I am replying to DISAPPEARS! I guess there WAS some truth to his rant about Comcast deleting posts! LOL!

[waingro7]

What did I tell you! Talk about censorship... It's pathetic.

[herohog]

Ping: 99, Download: .44, Upload: .43  Same as it ever was...
http://results.speedtest.comcast.net/result/114419922.png

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 39.1 dB
Power Level 4.0 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 48.5 dBmV

[herohog]

Robert Hurd is the Tech Mgr in the Shreveport Area who was SUPPOSED to call me as stated 1/18/2012 and I have yet to hear from ANY ONE at Comcast regarding my issues.

Here is the recording of that promise to call: http://herohog.com/audio/20120118_thelie.mp3

This is the full call if you feel you need to know more of what was said during this call and to get a better idea of how I have been interacting with Comcast i case you think I may be off base here: http://herohog.com/audio/20120118_comcastcall.mp3

See my previous post to get an idea of my system performance as of late...

[herohog]

Ping: 733, Download: .35, Upload: .35 - Still getting pixelation and video cutting out occasionally. As you can see, my internet connection SUCKS! (and STILL no phone call...)
http://results.speedtest.comcast.net/result/114817322.png

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 39.6 dB
Power Level 4.9 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 49.8 dBmV

[herohog]

Called Comcast Tech Support after not being able to get on the web for several instances due to signal loss and the Tech who answered said there was no entry in the records that Mr Hurd had been notified to call me although an escelation in my case was noted. Figures... I now have Mr Hurd's number and will call him if he does not contact me by Monday morning.

[herohog]

Still getting pixelation and video cutting out occasionally. As you can see, my internet connection SUCKS and STILL no phone call!

I wish I was surprised...

Ping: 245, Download: .26, Upload: .22
http://results.speedtest.comcast.net/result/115180712.png
NOTE: This is NOT "Cherry picked", it is a random speed check, like all of the ones prior to this and was made SECONDS before this post.

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 39.2 dB
Power Level 4.4 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 51.3 dBmV

Latest Log Entries:
2012-02-02 10:53:56 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-02-01 19:42:15 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti
2012-02-01 13:50:34 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

[KevinJohnson]

Sounds like Comcast liked that bank commercial and decided to go with the theme "raise your rate" not for CDs but your cable and internet bill to bring you the best service.  

Even the brief moments where the HD channel freezes are annoying so I really feel for your situation.  I would be asking for credits and refunds at this point. The helpful folks from Comcast should have already provided you service credits since they called you and apparently are following through and correcting your issues.  

One earlier recomendations was to speak with your city or state consumer protection agency if your service provider refuses.

[Bulldog99]

On a lark I thought I'd check in to see if you've made any progress. No progress, obviously, and you're still ranting weeks after I last checked in and almost a year after your problem first started.

It occurs to me that you relish a good fight. If you were serious about getting this fixed you would have taken action long ago.

[herohog]

Bulldog99, just WHAT "action" do you suggest I take???? I have gone so far as to get the local General Manager involved to date and I continue to attempt to get a member of management to speak to me!

WOW! The internet is working this morning! WHAT CHANGED? Anyone wanna bet that it will drop right back down here shortly? I doubt it lasts the day. We will see...

Ping: 63, Download: 9.05, Upload: 2.96
http://results.speedtest.comcast.net/result/115374152.png

Downstream Value 
Frequency 567000000 Hz
Signal To Noise Ratio 39.4 dB
Power Level 4.8 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 44.3 dBmV

Latest Log Entries:
2012-02-03 04:29:01 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-02-03 04:28:59 6-Notice M571.4 Ethernet link dormant - not currently active
2012-02-03 04:28:51 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-02-03 04:28:49 6-Notice M571.4 Ethernet link dormant - not currently active
Response received - T3 time-out

[EG]

FWIW now at this point, and to whom it may concern, notice the transmit power is now where it should be;

Power 44.3 dBmV

[herohog]

Yup. After they came out and re-did the wiring and changed the tap on the pole to a different value, THAT part has been fine. Unfortunately, the issues still persist.

BTW: a complaint HAS been filed with the Office of the Louisiana Attorney General - James D. "Buddy" Caldwell.

[EG]

FWIW, I have seen your transmit power fluctuating higher and in the fifties since then.

[herohog]

Hummmm good catch... I had pretty much quit closely monitoring that but posting all the data just to be thorough. Thanks EG!

PPS: STILL no call from Comcast, much less Mr Robert Hurd, tech mgr!

[EG]

Just trying to establish some sort of pattern here.

[herohog]

It is GREATLY appriciated good sir!

[EG]

Wish I could really help... 

[herohog]

Noticed that streaming media was too slow to watch without waiting a LONG time for the whole thing to load first this morning so I ran a speed check:
Ping: 66, Download: 2.23, Upload: 2.24
http://results.speedtest.comcast.net/result/115615502.png

Not as bad as it "normally" is but still unacceptably low. Told ya it wouldn't take long to drop back down!

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 39.3 dB
Power Level 4.2 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 44.5 dBmV

[herohog]

TV went out tonight for a bit along with the usual pixelation. We are talking about lost cable signal COMPLETELY here, not just a little "blip" although it did came back right after I got Comcast on the line of course. Scheduled yet ANOTHER service call to check the "feeder" as per East Indian with a poor grasp of the English language who answered my service call tonight. Appt scheduled for Feb 9, 9 AM - 11 AM.

Ping: 68, Download: 1.47, Upload: 1.52
http://results.speedtest.comcast.net/result/115817172.png

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 38.3 dB
Power Level 4.5 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 43.8 dBmV

[herohog]

Cable just went out! TV & Internet! I'll post this when it comes back on-line I guess...
Waited 10 minutes and called Comcast. You gotta LOVE dealing with professionals!

Please listen to THIS! --> http://herohog.com/audio/ChickenFingers.mp3
Talked to the neighbors, their internet is out as well and they also have had the same issues I have. I WILL be talking to the other neighbors and seeing what I can put together from here...

Ping: 535, Download: .53, Upload: .58
http://results.speedtest.comcast.net/result/115960772.png

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 37.6 dB
Power Level 4.1 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 49.0 dBmV

Latest Log Entries:
2012-02-05 12:25:04 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:49:47 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:49:36 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:49:23 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:49:22 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:40:50 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:40:50 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-02-05 11:10:34 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2012-02-05 11:10:34 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2012-02-05 11:10:34 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2012-02-05 07:25:40 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

[herohog]

STILL no call from Tech Mgr Robert Hurd! He gets a call tomorrow and now we have 2 incidents added to my records since he was SUPPOSED to call me initially!

Ping: 98, Download: .65, Upload: .73
http://results.speedtest.comcast.net/result/116178762.png

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 37.1 dB
Power Level 4.2 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 52.8 dBmV

You gotta LOVE dealing with professionals! Please listen to THIS! --> http://herohog.com/audio/ChickenFingers.mp3

[herohog]

Called and asked to speak to Mr Hurd. They said they could only pass along my request to speal to him! I did get it logged and get a Ref# of "003290986" though. We will see...

Please note the log entries, Upstream voltages for the past few logs and the speeds I have been getting!

Ping: 103, Download: .49, Upload: .58
http://results.speedtest.comcast.net/result/116465332.png

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 39.0 dB
Power Level 4.4 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 49.3 dBmV

Latest Log Entries:
2012-02-06 19:15:55 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:49:47 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:49:36 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:49:23 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:49:22 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:40:50 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:40:50 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-02-05 11:10:34 6-Notice M573.0 Modem Is Shutting Down and Rebooting...

You gotta LOVE dealing with professionals! Please listen to THIS! --> http://herohog.com/audio/ChickenFingers.mp3

[herohog]

S L O W! No call from Mgt.... I WISH I was surprised!

Ping: 441, Download: .39, Upload: .43
http://results.speedtest.comcast.net/result/116666182.png

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 39.0 dB
Power Level 4.1 dBmV

Upstream Value
Channel ID 3
Frequency 32752000 Hz
Power 49.5 dBmV

You gotta LOVE dealing with professionals! http://herohog.com/audio/ChickenFingers.mp3

[aceman2113]

Uh U do know it's February 2012,and u still paying comcast for basically NOOOO SERVICE!!!!!!!!!!

   Hello,y don't u take your business elsewhere,that's what I would of done 9 months ago.

  Come On Man.

[herohog]

As I have posted before, I would rather get what they advertise and I pay for. They have no real competition here as DSL sucks in this area and I refuse to use satellite TV as it is affected by weather, airplanes, sunspots and wind!

[mangrovejack]

Hero, i read the first 2 pages of this thread and jumped to the final page. Excuse me if I am repeating anything here. I suspect you have a radial crack in the mainline cable somewhere between the node and your tap. I would be really interested to know if any of the service techs have mentioned what the BER looked like at all? I see that your MER value is holding steady around 36.5 but i know the BER is failing based on your DL speeds and the tv tiling at the same time. If the mainline in your area is aerial, do you notice if the tv reception and speed crashes are worse when the wind blows? Depending what type of cable box you have, you may be able to see some info there also. Turn the cable box off with the remote and as soon as it turns off, press the OK button on the remote. this will pop up a diagnostic page for the digital box. Look for inband status category or current channel status etc. It should tell you the SNR of the current channel you are tuned to, and some sort of error count. The one i have shows corrected errors and uncorrected. Uncorrected errors create the tiling as the box is basically not getting enough information to correctly populate the picture.

The fluctuating transmit power could also be related to a radial crack as it impairs the sweep response of your return path. If you can ever get a mainline/maintenance tech or at the very least a PR tech over, prompt them to check if the BER history has been fluctuating via the software they have access to to look at modem history. In my area ( OR ) they use Scout and watchtower, but i don't know if that is nationwide.

Another possible scenario is you have an amplifier module taking a dump somewhere along the mainline, although i would expect you to see more fluctuations in the modem receive power if this were the case. A failing return module could possibly explain the transmit power swings, but has nothing to do with the DL speed and tiling symptom.

[mrgrgrillo]

Hero I just had mine internet fix, as it was the pole line that was getting interferences. Although the cable was new before it got replaced with a newer type of cable, the old one didn't have a ground. This new one comes with a ground aside with the cable. The result came back with high signal and no interferences as it should be.  The tech guy did inform me that it should not give me any more problems but if it did that it won't be a problem with the pole or inside the house but the main box with I believe its call the amplifier as mangrovejack mention on his comment.

I hope they get your services fix soon. I can relay on the comment you mention about DSL or any other service, had bad exp with DSL before so lol I rather deal with Comcast rather then any other service. Never really had issue with Comcast very rare, least comparing to other services.

[herohog]

Thanks guys. I WILL pass that along to the techs when they show up tomorrow. I will have it printed out and HAND it to them!

Here is the info I found on the box that I thought might ne of any possible help... If there is more ya need, lemme know and I will see what I can dig up.

INITIALIZATION
Status: Ready
CPU/Bus: 70/200

MEMORY

   System Heap  APL Heap  Video Heap
Total: 32159336   491520  14680064
Free:  311185216  66344   7635456
Largest: 311004780  31108   7635452
Chunks: InUse=17279, Free = 217

RF PARAMETRERS
Tuner 1: 471.000 MHz  -20 dBmV 0/Sec (avg)
FDC:  74.000 MHz  -4 dBmV 0/Sec (avg)
RDC:  25.000 MHz  48 dBmV 0 uSec

CLOCKS
Booted: Thu Jan 26 2012, 3:45:34 AM CST (0x1E39FCBE)
Current: Wed Feb 8 012, 11:28:39 PM SCT (Ox1E4C359C)

LINUX - MEMORY INFORMATION
System RAM (k
Total: 524288, Boot: 124144, Usable: 400144

Usable RAM (k
Total: 400144, Kernel: 36016, User: 364128, Free: 288648

Kernel (k
Reserved: 36016, Cache: 30772

User (k
Limit: 364128, Used: 336124, Free: 28004

PTV Heap (k
Total: 314055, Used: 10165, Free: 303890

ENERGY - MANAGEMENT
Current  Off  Enabled  Exception

    Full  Mod  Low No
Time In  1423  0   0  16
Switch  11   0   0  10
ID    Name  State  Switch Sleep? Exception
733172096 sdATA2 Full  0   0   0
0    VideoDis Full  0   0   0
2    rftuner2 Off  3   11   8
1    rftuner1 Off  3   11   8

CableCARD Information
Card Manufacture Number: Scientific-Atlanta
Card Version Number: 1
Card State: Inserted

Supported Applications

Cisco CableCARD CA Screen

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Cisco CableCARD/Host ID Screen

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Cisco CableCARD IP Service

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Cisco CableCARD DAVIC Info

Host Type: DAVIC - Two Way
FDC Status
Frequency: 74000 kHz
Data Rate: 1.544 Mbps
RS Corr Err: 342
Status: Locked

RDC, RX Stats, BFS Status

Frequency: 25000 kHz
Data Rate: 1.544 Mbps
Power Level: 48 dBmV
Ranging Delay: 717 uS
Status: UNCC Recieved
RDC Ranging: 514
RDC SA: 46024
RDC RESV: 0
RDC TDMA: 0

RX Statistics, BFS Status

OOB - Rx Statistics

Stream: Packets-[Curr-Max-Min]Bps
DAVIC: 0x36981D-472-497-0
BC: 0x4F1F02-9502-20754-0
SI: 0xD9FC5-3226-5015-0
CA: 0x320A7-222-1053-0
PASSTHRU: 0x13C1470-8214-208136-0
NETWORK: 0x15F-0-4541-0

BC, Pkt Drop, SI, BFS Status

Broadcast Data Information

[Message Type - %of BCData]
UNPassThru: 2
UNDownLoad: 8
UNConfig: 89
Third Party Apps: 0
Private: 0

Pkt Drop, SI, BFS Status

OOB Buffer OverRun

[Stream - Packets Dropped]
Broadcast: 0
BFS: 0
DSMCC: 0
Davic: 0
PassThru: 0
CA: 0

Unicast(IP mismatch): 0

SI Tables, BFS Status

System Information Tables Status

[Table Name: Recieved-Forwarded]
NIT(0xC2): 119044-119044
NTT(0xC3): 297595-297595
VCT(0xC4): 297896-297896
STT(0xC5): 119070-119070
EAS(0xD8): 46-46
CTA(0x40): 59589-0
XAIT(0x74): 0-0

SI Tables Time, BFS Status

SI Tables Last Sent Time

[Table Name: Time]
NIT: Feb 9 2012, 5:57:50 AM GMT
NTT: Feb 9 2012, 5:58:03 AM GMT
VCT: Feb 9 2012, 5:58:03 AM GMT
STT: Feb 9 2012, 5:58:07 AM GMT
EAS: Feb 9 2012, 5:57:52 AM GMT
CTA: Never
XAIT: Never

Enhanced Channel Map, BFS Status

Enhanced Channel Map Details

Loaded: POD_Data/6/podchan.tblo
GDF action_1: unassigned Path:
GDF LastLoadTime:
Thu Feb 9 2012, 4:23:48 AM GMT
GDF LoadErr: NoErr SyntaxErr: 0
Phy. HubID: 6 Lug ID: N/A
Vir. HubID: N/A Bouquet ID: N/A
1st matched GDF rule lineNo: N/A
2nd matched GDF rule lineNo: N/A

BFS Status

Bfs Files Read Status Page 1

[File Name: Status]
BFS Directory: Read
group_defs.txt: Read
eut: Read
6/podchan.tblo: Read
CPDefinition.tblo: Read
mmi.txt: Read
podData: Read
gfc.txt: Read

Cisco Cable CARD CP Info

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Cisco CableCARD Diag Screen

Diagnostics
H/W Model: 0803, Ver: 0010
MAC Address: 00:21:BE:CE:EA:62
SL. No: PKKWRRTTR, Mode: MMODE

Boot Time Thu Jan 26 2012, 9:46:24 AM GMT
Current Time Thu Feb 9 2012, 6:08:59 AM GMT
Free Memory: 1417 KB
Bldr Ver: 124
OS Ver: PKEY 1.5.2_F.p.2401
Build Time: Jun 25 2010, 11:12:23
Resource Status: 00120C5F00125FFF
BFS: Recieved, Hub ID: 6
CPU Channel, Generic Diags

CPU Channel

Data Flow Analysis
[CPU.Chan: Pkts-[Curr-Max-Min]Bps]
DC.Pkts(Tx): 0x92712B-1388-13392-0
DC.Pkts(Rx): 0x9284AE-1169-11587-0
EC.Pkts(Tx): 0x8618988-567882-574534-0
EC.Pkts(Rx): 0x365-0-16926-0

Buffer OverRun
[Interface : Packets Dropped]
Extended Channel Tx: 0
Extended Channel Rx: 0
Data Channel Rx: 0
Download Details, CDL, Flows

Firmware Download Details

Image ID: 6001
Group ID: 0x0, H/w ID: 56
VCT Version: 9
Image Dwnld Freq: 573 Mhz
Prg Number: 152
Last CVT Time: Fri Sep 30 2011, 2:33:58 PM GMT
Last CVT Source: Out Of Band
CVT Trigger Count: 1
Dwnld Fail Count: 0
Dwnld Fail Cause: N/A
Image ID in last trigger: 60001
Status: No upgrade required
Flows Opened, CDL, Generic Diags

Extended Channel Flows Opened

[FlowID-ServiceType]
1-IP_B_SA
2-MPG
4-IP UniCast

CDL, Generic Diagnostic Report

Common Download Info

File read: No
Filename: N/A
Version: N/A
Vendor: N/A
HW Ver ID: N/A
Group ID: N/A
CVT Sent count:0
CVT Reply Recvd count:0
Last CVT Time: N/A

Generic Host Diagnostic Report

Generic Host Diagnostic Report

1.Set-Top Memory Report
FLASH: 0KB
Hard Drive: 0KB

S/W Version Report

(skipped rest in this group. Avail on demand if it will halp...)

Cisco CableCARD ASD Info

(skipped this group. Avail on demand if it will halp...)

Cisco CableCARD DSG Info

(skipped this group. Avail on demand if it will halp...)

Cisco CableCARD CANH Screen

(skipped this group. Avail on demand if it will halp...)

VERSIONS AND MACS

PVT OS: Explorer8kg5 NGP OS
FLASH: DVR10507_8600HDC_LR_F.1301
App(s): SCI VODMOD v0621 P
 S25 v3.0.25

HARDWARE MODULES
HWConfig: 12   MAC: 0
BIP: 4294950639  QPSKRX: n/a
AC3: n/a     QPSKTX: n/a
BGATE: n/a    ISE: See Cable Card Pages
BCM: n/a     ESE: See Cable Card Pages
TVP: n/a     DDS: n/a
RFModem: n/a   
SERIAL NUMBERS
E-MAC: F4:5F48:88:B3 ISE: See Cable Card Pages
RF-MAC: 00:21:BE:CE:EA:62 ESE: See Cable Card Pages

NETWORK AND TUNING STATUS
STATUSES
Tuning Mode: Mode 0x0?
TVP Mhr: Program Invalid
Tv Res Err: 0x00000000
Tuning Tbl: 01/31@11:06
Channel: n/a
Source id: 0
BFS Dir: 02/09@00:36:00

RF STATISTICS
CURRENT FDC
Freq: 74.000 MHz
DAVIC: ?
Status: Locked
Level: -4 dBmV
Seconds: 304609
Corr Bytes: 0
Uncor Blks: 0
Errs Avg/Inst: 0 / 0
Total Bytes: 0
S/N: 29dB

CURRENT QAM
Freq: 471.000 MHz
Tuning Mode: QAM-256
Status: Unlocked
Level: -20 dBmV
S/N: 0 dB
Seconds: 126
Corr Bytes: 0
Uncor Blks: 0
Errs Avg/Inst: 0 / 0
EQ Gain: 2.6

CURRENT RDC
Freq: 25.000 MHz
Power: 48 dBmV
Delay: 0 uSec
Retrans: Unavailable

CURRENT APPLICATIONS

Name and Version
SCI VODMOD v0621 P
S25 v3.0.25

APL INFORMATION
Global Cfg: Tue Jul 5 2011, 11:52:41 AM CDT (0x1D2C1D59)
Addressed Cfg: Unavailable
IPG Daemon: Getting Update c:FFFFFFFF; 02/08@02/08@15:16
EAS: Total: 10; Dur:N/A; Disp Time:N/A; Last Load: 0208.2238

SOFTWARE ANOMALIES
WARNING! 02/05/12 12:03 @ apl_sa/sam/sam.c:1514 (Exception 0x220e Exception in LoadServiceTable())
WARNING! 02/05/12 11:53 @ apl_sa/sam/sam.c:1514 (Exception 0x220e Exception in LoadServiceTable())
WARNING! 02/05/12 12:43 @ apl_sa/sam/sam.c:1514 (Exception 0x220e Exception in LoadServiceTable())

COMPONENT INFORMATION
Name    Version   Q Date
Image File  1.5.7.1301  P 08/25/11 8:47:53 PM GMT
OS     8.4.21.103  R 09/21/10 12:37:28 AM GMT
iGuide App  4.0.74.1   R 08/25/11 8:47:30 PM GMT
MIPS NetProcs 1.4.0.5   R 08/08/09 5:27:32 PM GMT
MIPS Diagnosti 1.0.19.1   R 06/22/09 9:29:57 PM GMT
NVM Library  1.0.5.1   R 01/28/09 10:10:16 PM GMT
HAL Driver-p 2.17.2.70  R 07/20/10 4:46:36 PM GMT
DOCICS CM Bin 10.10.14.2  R 07/20/10 4:46:36 PM GMT
PkeyCC-DVR  4.0.10.10  R 04/21/09 7:55:20 PM GMT
firebus   4.20.72309.1  07/23/09 11:42:45 PM GMT
Linux    1.2.29.1    12/31/95 11:59:59 PM GMT

DVR HDD INFORMATION
DRIVE
Model: ST3500312CS
Serial: 9VV6QZDL
Firmware: CA12
Size: 975724592

FILE SYSTEMS
     ITFS  AVFS
Size:    2097152 968378600
Capacity:  262144 206038
Cluster Size: 8   4700
Free Space:  256771 192414

[herohog]

PS: Also remember, we are STILL on DOCSIS 1!!!!!!

[herohog]

PPS: Folks, I have has Comcast in the past in Shreveport and in other cities and they were rock solid and I had no service related issues for YEARS. Also, this is NOT JUST ME, it is ALL the Comcast customers in this neighborhood that are experiencing issues! It just happens that I am Technically savvy AND home and ONLINE ALL THE TIME so I really notice these issues!

[herohog]

---

mangrovejack wrote:

If the mainline in your area is aerial, do you notice if the TV reception and speed crashes are worse when the wind blows?

---

mangrovejack, our lines are pole mounted and there may be a slight degradation of TV signal during heavy rain / wind but nothing I have been able to pinpoint as of yet. The Pixelation on the TV is still there but not quite as bad as it has been in the past where it would be unwatchable for hours. Now it is for a minute or two and then it may be good for hours or even a few days before it happens again! The slow speed is pretty constant. Yes, every once in a while, it will get up in the "normal"/usable range but it never stays there for more than a day or so and then it is back in the totally unacceptable range for days/weeks at a time!

[EG]

---

mrgrgrillo wrote:

Although the cable was new before it got replaced with a newer type of cable, the old one didn't have a ground. This new one comes with a ground aside with the cable.

---

FWIW, all coax (old or newer) does indeed have a ground. The outer shield/braid is grounded.

[herohog]

The cable I had installed initially had a 3rd solid copper ground wire molded along side the coax but insulated and independent of the coax "shield." Perhaps that is the type of wire he is referring to?

Connection Type: Wifi
Server: Little Rock, AR
Download: 0.62 Mbps
Upload: 0.47 Mbps
Ping: 228 ms

A detailed image for this result can be found here:
http://www.speedtest.net/iphone/207192864.png

[EG]

Yeah herohog, perhaps or likely. But the basic shielding/grounding has always been there.