Reply
Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Comcast was supposed to be here between 9:00 AM & 11:00 AM... no call, no show. Too bad. Had they come, they would have probably seen the pixelation issue I have been complaining about as it has been going on all morning!

Contributor
mrgrgrillo
Posts: 7
Registered: ‎11-06-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!


EG wrote:

mrgrgrillo wrote:
Although the cable was new before it got replaced with a newer type of cable, the old one didn't have a ground. This new one comes with a ground aside with the cable.

FWIW, all coax (old or newer) does indeed have a ground. The outer shield/braid is grounded.


I have notice the newer one has a outer shield ground along with the coax cable but the one before didn't for some reason. Probably they had use a inner door coax and made that mistake? No idea, but sure glad is back and running :-)

 

 

Connection Expert
EG
Posts: 43,056
Registered: ‎12-24-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

[ Edited ]

All coaxial cable is shielded, indoor or outdoor. That's what makes it uniquely "coax". Now back to your local ongoing forever thread...

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

The day after they missed their service call, without calling and canceling or anything of course, I get a call out of the blue that a tech is showing up to check out my system... It was a guy who has been here at least 3 times before and seems to be one of the better ones. I gave him the suggestions EG gave me and he took them and "put them in my file" after taking the time to carefully read it and follow up by reviewing the logs on the system. He yet again stated that the issue WAS in their system upstream from my pole. He VERY TOUGHLY checked my wiring signal/noise from pole to both inside boxes and replaced the cable ends on the bedroom wall to box cable as there was a MINOR and NORMALLY ACCEPTABLE level of noise on that cable. Changing the ends eliminated the noise leaving my wiring 100% dead on S/N wise although it made NO CHANGE in any of the issues we have been having. They persist.

 

The speed is HORRIBLE and WILL NOT improve until they get off DOCSIS 1 and get to 3.5. The TV signal/noise / pixelation / cutting in and out? Not a clue! I am having to live with it! Totally missed the beginning and end of one of our favorite shows tonight because of this crud! I have it all DVR'ed in case anyone want's to see what I am talking about and I have posted examples of this trash on my web site already so this is nothing new.

 

I have STILL YET to hear from a manager! Unacceptable!

 

Ping: 441, Download: .22, Upload: .19

http://results.speedtest.comcast.net/result/119036542.png

 

Downstream Value

Frequency 567000000 Hz

Signal To Noise Ratio 37.0 dB

Power Level 4.4 dBmV

 

Upstream Value

Channel ID 4

Frequency 36752000 Hz

Power 45.8 dBmV

 

Latest Log Entries:

2012-02-17 15:35:36 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

 

2012-02-11 17:58:45 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti

 

2012-02-11 17:58:42 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

 

2012-02-11 17:58:24 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti

 

2012-02-11 17:58:11 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

 

2012-02-11 17:58:09 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti

 

2012-02-11 17:57:05 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

 

2012-02-11 17:56:52 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti

 

2012-02-11 17:56:51 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

 

2012-02-11 17:25:56 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti

 

2012-02-11 11:24:35 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

 

2012-02-11 00:02:13 6-Notice M571.1 Ethernet link up - ready to pass packets

 

2012-02-11 00:02:11 6-Notice M571.4 Ethernet link dormant - not currently active

 

2012-02-11 00:02:05 6-Notice M571.1 Ethernet link up - ready to pass packets

 

2012-02-11 00:02:03 6-Notice M571.4 Ethernet link dormant - not currently active

 

1970-01-01 00:18:00 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

 

1970-01-01 00:17:55 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

 

1970-01-01 00:17:54 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

 

1970-01-01 00:17:50 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

 

1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets

 

1970-01-01 00:00:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

 

1970-01-01 00:00:03 6-Notice M571.4 Ethernet link dormant - not currently active

 

2012-02-10 18:24:57 6-Notice M573.0 Modem Is Shutting Down and Rebooting...

 

2012-02-10 18:24:57 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o

 

2012-02-10 18:24:57 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

 

2012-02-10 17:11:33 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

 

1970-01-01 00:00:04 6-Notice M571.1 Ethernet link up - ready to pass packets

 

1970-01-01 00:00:03 6-Notice M571.4 Ethernet link dormant - not currently active

 

2012-02-09 08:23:15 6-Notice M573.0 Modem Is Shutting Down and Rebooting...

 

2012-02-09 08:23:15 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o

 

2012-02-09 08:22:51 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti

 

2012-02-09 08:22:05 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

 

2012-02-09 08:22:04 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within ti

 

2012-02-09 08:08:22 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

 

1970-01-01 00:49:47 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

 

1970-01-01 00:49:36 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

 

1970-01-01 00:49:23 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

 

1970-01-01 00:49:22 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

 

1970-01-01 00:40:50 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

 

1970-01-01 00:40:50 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

 

1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets

 

1970-01-01 00:00:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

 

1970-01-01 00:00:03 6-Notice M571.4 Ethernet link dormant - not currently active /

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

[ Edited ]

Come on guys! It's coming up on the end of the 1st quarter and I am STILL on DOCSIS 1 suffering through PATHETIC internet speed! TV still isn't 100% either and STILL no manager has returned my calls!

 

Ping: 94, Download: .29, Upload: .28

http://stage.results.speedtest.comcast.net/result/120996392.png

 

Downstream Value Frequency 567000000 Hz

Signal To Noise Ratio 39.6 dB

Power Level 4.8 dBmV

 

Upstream Value

Channel ID 4

Frequency 36752000 Hz

Power 48.5 dBmV

 

Latest Log Entries:

2012-02-25 18:45:55 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

2012-02-18 20:24:09 6-Notice M571.1 Ethernet link up - ready to pass packets

2012-02-18 20:24:07 6-Notice M571.4 Ethernet link dormant - not currently active

2012-02-18 20:23:59 6-Notice M571.1 Ethernet link up - ready to pass packets

2012-02-18 20:23:27 6-Notice M571.4 Ethernet link dormant - not currently active

2012-02-18 12:23:52 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Ping: 78, Download: .25, Upload: .35
http://stage.results.speedtest.comcast.net/result/121217892.png

 

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 39.1 dB
Power Level 4.8 dBmV

 

Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 49.3 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I was excited because the web was "so fast" today! It's prety bad when 1.43 feels "fast"...

Ping: 53, Download: 1.43, Upload: 1.51
http://stage.results.speedtest.comcast.net/result/121620882.png

 

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 38.6 dB
Power Level 5.2 dBmV

 

Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 47.3 dBmV

 

Latest Log Entries:
2012-02-27 23:57:25 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-02-26 23:03:05 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-02-26 23:03:03 6-Notice M571.4 Ethernet link dormant - not currently active
2012-02-26 23:02:57 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-02-26 23:02:55 6-Notice M571.4 Ethernet link dormant - not currently active

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Called AGAIN because of Pixelation on the dang Cable! Was AGAIN promised a manager would call within 4 hours. Any bets?

 

Woah! Internet speed is up today!

 

Ping: 30, Download: 4.65, Upload: 3.29
http://stage.results.speedtest.comcast.net/result/123021962.png

 

Downstream Value 
Frequency 567000000 Hz
Signal To Noise Ratio 39.4 dB
Power Level 4.5 dBmV

 

Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 50.5 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

A Manager called! "Tiffany," a Comcast manager called me and assured me that I WOULD be compensated for the speed issues and that she WOULD follow up on ALL of these issues. Here's hoping!

 

Ping: 31, Download: 7.74, Upload: 3.22 (This is nice for once!)
http://stage.results.speedtest.comcast.net/result/123074502.png

 

Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 38.7 dB
Power Level 4.4 dBmV

 

Upstream Value
Channel ID 4
Frequency 36752000 Hz
Power 48.0 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

herohog: 03/05/2012 01:30 AM

 

The Internet has been down for several HOURS now. On hold with Comcast with a Tech who can't understand/Speak The English language and has no understanding of the issue beyond the script she is reading from. I AM TICKED OFF!!! Oh great!

 

Ping: (infinite), Download: 0, Upload: 0

 

The call "dropped!" ... and now the cable modem is back... I have Internet! Yay Comcast? (NOT! LOL!)

/******************************************************************************/
herohog: 03/06/2012 09:45 AM

 

Eric Williams JUST called and let me know that last nights outage was due to them installing the new equipment and I am now on DOCSIS 3(.5?)!!!! My speed is acceptable and this SHOULD resolve those issues! The tech last night SHOULD have known about the outage when I called in! (I suspect she couldn't read the English notice she was sent!) <fume!>

 

OK, Comcast, now you need to make my money right and, if we are lucky, maybe the Pixelation issue is resolved now as well...

 

Ping: 22, Download: 6.57, Upload: 3.60
http://stage.results.speedtest.comcast.net/result/123199092.png

 

Downstream Value
Frequency 603000000 Hz
Signal To Noise Ratio 39.9 dB
Power Level 2.2 dBmV

 

Upstream Value
Channel ID 2
Frequency 36400000 Hz
Power 49.5 dBmV

 

Latest Log Entries:
1970-01-01 00:00:17 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:06 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:00:04 6-Notice M571.1 Ethernet link up - ready to pass packets

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I called! "Tiffany Crawford," the Comcast manager who called me and assured me that I WOULD be compensated for the speed issues and was told that she could only compensate me for the last 3 months. This has been an issue since APRIL of LAST YEAR! That is 10 months MINIMUM folks! I let her know in no uncertain terms that that was NOT acceptable and that I needed someone who COULD authorize more involved! Why am I not surprised?

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Weeeee! The conversion is done and my speed is...


BAD! AAAAAARRRRRRRGGGGGGHHHHHH!

 

Mr Williams called me this morning following up on my call-back regarding the pixelation (micro-blocking)) issues and while I had him on line I ran a quick test and revealed the speed issue. He is looking into it and has me scheduled for a service call tomorrow afternoon/early evening. The WHOLE HAS been upgraded to 100% digital/DOCSIS 3+ so this SHOULDN'T be happening!

 

Ping: 28, Download: 1.45, Upload: 1.49
http://stage.results.speedtest.comcast.net/result/123526982.png

 

Downstream Value 
Frequency 615000000 Hz
Signal To Noise Ratio 39.1 dB
Power Level 1.1 dBmV

 

Upstream Value
Channel ID 2
Frequency 36400000 Hz
Power 49.5 dBmV

 

Latest Log Entries:
1970-01-01 00:00:17 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:06 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:00:04 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-03-06 03:26:53 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2012-03-06 03:26:53 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2012-03-06 03:26:53 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2012-03-06 03:26:14 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-03-06 03:26:13 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2012-03-06 03:21:21 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:42:12 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:42:09 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:41:53 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:41:48 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:41:48 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:41:38 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:41:38 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:41:27 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:41:27 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:41:17 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:41:17 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:41:06 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:41:06 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:40:55 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
1970-01-01 00:40:55 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:40:55 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:40:44 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:40:44 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:40:33 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:40:33 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:40:22 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:40:22 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:40:12 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:40:12 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:40:01 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:40:01 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:39:51 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:39:50 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:39:40 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:39:40 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:39:29 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:39:29 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:39:19 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:39:19 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:39:08 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:39:08 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:38:58 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:38:55 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:38:55 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:38:54 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:38:54 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:38:43 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:38:43 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:38:28 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:38:28 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:38:22 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:38:22 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:38:18 6-Notice M572.0 T1 No Ucd Timeout - Reinitialize MAC...
1970-01-01 00:38:18 3-Critical U001.0 No UCD's Received - Timeout
1970-01-01 00:38:07 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:37:57 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
1970-01-01 00:37:40 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:37:30 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:37:08 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:36:58 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:36:39 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:36:29 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:36:17 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:36:13 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:36:13 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:36:04 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:36:04 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:35:56 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:35:55 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:35:55 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:35:53 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
1970-01-01 00:35:52 6-Notice M572.0 Ds Pulse Failed - Reinitialize MAC...
1970-01-01 00:35:51 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:35:41 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
1970-01-01 00:35:31 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:35:21 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:34:56 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:34:46 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:34:36 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:34:26 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:34:13 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:34:12 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:34:10 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:33:55 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:33:55 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:33:51 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:33:50 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:33:49 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
1970-01-01 00:33:48 6-Notice M572.0 Ds Pulse Failed - Reinitialize MAC...
1970-01-01 00:33:47 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:33:37 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:33:21 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:33:11 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:32:55 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:32:45 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:32:30 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I'm gonna cry! Will this EVER be right? We are back down to DECIMAL VALUES!

 

Ping: 47, Download: .92, Upload: 1.17
http://stage.results.speedtest.comcast.net/result/123694372.png

 

Downstream Value
Frequency 615000000 Hz
Signal To Noise Ratio 38.8 dB
Power Level 0.8 dBmV

 

Upstream Value
Channel ID 2
Frequency 36400000 Hz
Power 49.5 dBmV

 

Latest Log Entries:
1970-01-01 00:00:17 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:06 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:00:04 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-03-06 03:26:53 6-Notice M573.0 Modem Is Shutting Down and Rebooting...

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

My appointment time? 1:00 PM to 3:00 PM. Got the calls that I NEEDED TO BE THERE during THAT TIME WINDOW. I was... where are they? No cals no show. TV signal still bad, Internet still SLOW.

 

The phone rang as the clock rolled over to 3:00 they are on the way....

 

Ping: 60, Download: .84, Upload: .98 <-- NOTE: DROPPING!
http://stage.results.speedtest.comcast.net/result/123785602.png

 

Downstream Value
Frequency 615000000 Hz
Signal To Noise Ratio 39.4 dB
Power Level 1.0 dBmV

 

Upstream Value
Channel ID 2
Frequency 36400000 Hz
Power 49.5 dBmV

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Arrived at 16 after and JUST left. Couldn't find ANYTHING wrong! They are sending a Line Tech out in a few hours to check for noise at the tap...

Connection Expert
EG
Posts: 43,056
Registered: ‎12-24-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Round and round and round she goes.....  :smileysad:

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I wish it WAS something stupid _I_ did so we could fix it, I could pay and life could go on! Mr Eric is all over it right now so I KNOW SOMEONE IS working to resolve this issue. We are all flabbergasted that the speed is still bad now that we are on DOCSIS 3.5!!!!

Connection Expert
EG
Posts: 43,056
Registered: ‎12-24-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

After this much time, I don't know how you do it ? I wouldn't !

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I had faith that the MAJOR issue of speed would be resolved once the new equipment was on-line and then I would just have to fight for compensation for the lack of service till then. Now, I just don't know.

Connection Expert
EG
Posts: 43,056
Registered: ‎12-24-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I hear you man !!!

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Again, what CAN I do? There is NO competition! Satellite is right out due to signal in bad weather and this IS Louisiana where bad weather is the norm!

Connection Expert
EG
Posts: 43,056
Registered: ‎12-24-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Yeah. It's tough when your hands are cuffed...

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

And the heavens parted and a choir of Angels did sing! They replaced my Cable Modem and rebooted my wireless router and SHAZAM! We are flying! Why my router didn't reset/detect the change and adjust and why the 2 prior tech calls didn't even suggest that I reboot it and why _I_ didn't think to reboot it is beyond me!

 

The Pixelation issue is still there as far as we know and this COULD be a temporary speed increase that will degrade but I honestly don't think that will be the case. We will see over the next few days and if it works right over time, I will CLOSE this horrible thread!

 

Mr Eric Williams and the techs, especially the guy who just left, deserve a huge deal of my thanks for their efforts and perseverance.

 

Ping: 18, Download: 24.93, Upload: 3.72
http://stage.results.speedtest.comcast.net/result/123862942.png

 

RF Parameters

 

Downstream
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 240 621.00 MHz 1.31 dBmV 36.84 dB 256QAM 30450164 9254 36
Downstream 2 237 603.00 MHz 1.64 dBmV 36.39 dB 256QAM 23238940 8178 34
Downstream 3 238 609.00 MHz 1.63 dBmV 36.61 dB 256QAM 31297635 8820 27
Downstream 4 239 615.00 MHz 0.72 dBmV 36.17 dB 256QAM 33132643 9031 31

Upstream
UCID Freq Power Channel Type Symbol Rate Modulation

Upstream 1 2 36.40 MHz 45.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

 

Status 
System Uptime:  0 d: 0 h: 30 m
Computers Detected: staticCPE(0), dynamicCPE(1) 

CM Status: OPERATIONAL
Time and Date: Thu 2012-03-08 19:51:47

 

Interface Parameters 
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 100(Full)  00:1D:CD:87:2D:22
CABLE Enabled Up ----- 00:1D:CD:87:2D:23

Visitor
aquarius7979
Posts: 2
Registered: ‎03-10-2012

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

its horrible that you went through all of that, seems like there are certain homes that are in bad areas or have older lines. these are the hardest to troubleshoot because the techs are the only ones with the info thats needed to escalate further to get the linemen out there on the poles to fix the issues.

i experienced the same thing as far as modem dropping out on its own out of the blue at least once a day. had few techs out and said there was nothing that they could see............finally got a tech that replaced the drop from the poll to the house.........BANG......RESOLVED.......now although my signals sometimes get low, i understand that it may just be that all the lines in my town are old but a tech took the time to try and see what would cause it and was able to come to a conclusion that 5 other techs didnt.

COMCAST is great!! sometimes it just takes time getting to the right people that care about thier job and care about thier customers before the proper steps are taken

Regular Contributor
WeLoveOurBank
Posts: 31
Registered: ‎10-13-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Ah that's a huge understatement. Maybe you missed the beginning of when this thread started but you may be relating to your personal experience.  It took more than "some time" and searching for the right people.  To me "great" doesn't mean your finding the right people who care about your job and customers before proper steps are taken.

 

I would suggest that "great" means that everytime you get the right people that care about their job and care about customers and always take the proper steps.  Clearly this hasn't been the case through this thread. 

 

Also what about service credits for this nightmare?

 

 

aquarius7979 wrote:


COMCAST is great!! sometimes it just takes time getting to the right people that care about thier job and care about thier customers before the proper steps are taken




Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

"Also what about service credits for this nightmare?"

STILL fighting that one!

 

The Speed is GREAT now and I got a top of the line NETgear Router that I installed today as per a tech's suggestion and Mr Williams suggestion and it is rocking along now. Gonna watch it a while before I call it done although the Pixelation issue persists and is NOT any better as it was pretty bad today!

Regular Contributor
WeLoveOurBank
Posts: 31
Registered: ‎10-13-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I can't imagine.  I had pixelization and for one day and I was ready to throw the remote through the TV.  Since then my On Demand stopped on both TVs and in the last week my call id stopped working. 

 

I did a chat about the caller id not working and now whatever they did now I can't receive calls outside of Comcast (tried two different cell providers.)  I hope it won't take "six months" time to resolve it  :smileysad:

At the end of a long day, I don't have the patience to "look for a Comcast person that cares about their job".  I've been down that road before and hours and days on the phone.

 

I'm in the same boat that Comcast has a monopoly of like services in my area. I can't get another cable or internet provider. 

 

I would talk to ComcastLarry about your service credits.

 

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!


Larry probably wouldn't be much help except as a professional wittness to the issue as a sales/finance manager is what I have to go through now. I have been waiting a week to hear from someone as it is...

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

[ Edited ]

Speed is RESOLVED! I am STILL getting the pixelation/micro blocking and I am
having issues where the router looses the internet and requires a reboot every
now and then and I amd STILL waiting to speak to an account manager about

compensation for the YEAR of poor service...

 

The new router is a NetGear WNDR3700v3 high-end unit and isn't
"over configured" in that I haven't gone overboard in tweaking the security
features of the router beyond the default settings, that is to say I didn't use

MAC address filtering or IP address range blocking etc..

 

For the Tech types, here is all the current system info:

 

Ping: 57, Download: 30.4, Upload: 3.29
http://stage.results.speedtest.comcast.net/result/125536882.png

 

Downstream
Direction, DCID, Freq, Power, SNR, Modulation, Octets, Correcteds, Uncorrectables
Downstream, 1, 240, 621.00 MHz, 1.50 dBmV, 36.61 dB, 256QAM, 276502475, 13433, 186
Downstream, 2, 237, 603.00 MHz, 1.04 dBmV, 36.17 dB, 256QAM, 197470305, 14318, 196
Downstream, 3, 238, 609.00 MHz, 1.51 dBmV, 36.39 dB, 256QAM, 172509992, 14201, 216
Downstream, 4, 239, 615.00 MHz, 0.72 dBmV, 35.97 dB, 256QAM, 198644312, 14285, 208

 

Upstream
Direction, UCID, Freq, Power, Channel Type, Symbol Rate, Modulation
Upstream, 1, 2, 36.40 MHz, 48.75 dBmV, DOCSIS2.0 (ATDMA), 5120 kSym/s, 64QAM

 

Hardware Information 

 

System:  ARRIS DOCSIS 3.0 Touchstone WideBand Cable Modem
HW_REV: 3
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.25
SW_REV: 7.1.103
MODEL: WBM760A
 
Options: 
Firmware Build and Revisions 
Firmware Name: TS0701103_100810_WBM_7
Firmware Build Time:  Fri Oct 8 18:01:39 EDT 2010

 

Internet Traffic Statistics
Start Date/Time: Thursday, 01 Mar 2012 00:00
Current Date/Time: Frida, 16 Mar 2012 07:08
Traffic Volume Left: No limit

 

Period, Traffic Volume (Mbytes) - Upload/Avg, Download/Avg, Total/Avg
Today, 0.03, 0.05, 0.08
Yesterday, 17.18, 60.79, 77.97
This week, 78.61 / 11.23, 312.80 / 44.69, 391.41 / 55.92
This month, 78.61 / 2.62, 312.80 / 10.43, 391.41 / 13.05

 

Latest Log Entries:
Date Time Event ID Event Level Description
1/1/1970 0:00 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/8/2012 19:07 84000700 5 RCS Partial Service;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:00 2417164306 6 MDD IP mode Override Mode=0;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/8/2012 19:28 84000700 5 RCS Partial Service;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/8/2012 19:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/8/2012 19:28 84020200 5 Lost MDD Timeout;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/8/2012 19:28 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/8/2012 19:33 2417164306 6 MDD IP mode Override Mode=0;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/9/2012 1:10 84000700 5 RCS Partial Service;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/9/2012 7:18 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/9/2012 7:18 84000700 5 RCS Partial Service;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:00 2417164306 6 MDD IP mode Override Mode=0;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/10/2012 4:47 84000700 5 RCS Partial Service;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/10/2012 6:12 84020200 5 Lost MDD Timeout;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/10/2012 6:12 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/10/2012 6:24 84000700 5 RCS Partial Service;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:00 2417164306 6 MDD IP mode Override Mode=0;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/14/2012 6:53 84000700 5 RCS Partial Service;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:00 2417164306 6 MDD IP mode Override Mode=0;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;
3/15/2012 14:15 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=00:1d:cd:87:2d:23;CMTS-MAC=00:07:7d:2f:63:9f;CM-QOS=1.1;CM-VER=3.0;

Connection Expert
EG
Posts: 43,056
Registered: ‎12-24-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!


herohog wrote:

The new router is a NetGear WNDR3700v3 high-end unit and isn't
"over configured" in that I haven't gone overboard in tweaking the security
features of the router beyond the default settings.

 


If you are using the wireless radio and are not using any wireless security, you should be. Use WPA2 if all the clients on your LAN support it. WPA2 doesn't have much overhead so it really shouldn't noticably affect your speeds.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

[ Edited ]

I'm sorry, I wasn't clear, I AM using WPA2-PSK [AES] with a 26 character key and a 13 character, non word, mixed case, alphanumeric Admin password. What I meant was that I didn't use MAC address filtering or IP address range blocking etc.

 

Thanks for looking out for me anyway!

Connection Expert
EG
Posts: 43,056
Registered: ‎12-24-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

O/k guy, very good ! Glad to see you got your speeds, hope it lasts for you..

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Thanks. With the new equipment I have every reason to believe that it will hold for a while barring any unforseen screw-up down the line. Mr Williams is working in the Micro Blocking issue here Tuesday and gave me the number of aTHE contact for a refund on my account so things are starting to improve here.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Still having MINOR micro blocking/Pixelazation but the internet speed has been GREAT!  Mr Williams is trying to get me some relief on my poor service for the last year and that is shaking out to be around a lump sum of some $125 or so. It's not enough but I will take it and be happy at this point IF it goes through. We will see.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

STILL haven't gotten a CENT in the promised compensation for 9+ months of poor service! The speed is at least good now although the pixelation issue remains.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

[ Edited ]

Still no comp, still bad pixelazation/Micro Blocking and not a word from anyone! Come on guys, this is not right! I AM thankful for the speed fix, 8 months after the fact but PLEASE, you can do better!

Visitor
Posts: 2
Registered: ‎04-18-2004

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I dont know man, I would have dumped Comcast at that point. A year of dubius connection problems, with no resolution?

Its like a bad girlfriend that you dont want to let go.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

They fixed the speed and connectivity issue, they just haven't done anything about the 8 months poor service. The pixelation is annoying but not a HUGE issue but dang sure NOT "normal" or acceptable.

Bronze Problem Solver
Jim721
Posts: 2,892
Registered: ‎12-05-2010

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Were you live CC must just suck, If my internet is even down 12 hours I have no problem calling and getting a credit on my bill. If I were in your shoes CC would have been gone long ago even if I had to watch over the air tv and have no internet. There is NO way i would let any company taking my hard earned money treat me the way they have treated you. Sorry you have all these problems good luck.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

If there were a viable option, thousands would have switched but they have a virtual monopoly in many large areas around here. I am disabled and LIVE in my recliner on the Internet and watching TV so going back to the stone age is NOT an option for me as a "quality of life" issue!

Bronze Problem Solver
Jim721
Posts: 2,892
Registered: ‎12-05-2010

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

If i was CC you would have a year of free service.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Believe it or not, I am calling this CLOSED today. Comcast, Thanks to Eric's tireless efforts has compencated me $125 for my internet speed issues. While that is light in terms of how long this has gone on and the amount of my time and energy expended on this, I am just glad to have it over with at this point.

 

There IS still a pixelation/Microblocking issue we are working on but it isn't a part of the initial issues that started this thread.

 

Thankls for all the help and input from those of you who pitched in!

Connection Expert
EG
Posts: 43,056
Registered: ‎12-24-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Good luck bud ! :smileyhappy:

Bronze Star Contributor
Posts: 275
Registered: ‎09-14-2003

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Amen!

 

Wow - I just saw this thread and read it all the way through. What an ordeal! I've had several tough times with Comcast over the years but they pale in comparison.

 

Best of luck to Herohog!

 

Jim

--
J-Mac
Contributor
ARS72
Posts: 5
Registered: ‎05-18-2012

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

WoW. Been reading this thread for the last hour+, and having some serious deja vu. I have been through this exact issue, exactly. Want to get them going and get it fixed, 3 things to do, 1) contact the BBB, it lights a fire under CC's tush real quick. 2) Contact the FCC, also get's them moving quick.3) Threaten to contact a lawyer to deal with the issue. They may be big biz, but they will do almost anything to avoid bad press. Why do you think CC changes it's brand "name" every few years? To wipe the BBB/FCC and public slate clean, and attempt to build their image back up. If you go back over the last 10+ years and check CC's BBB history, they change the brand name every time the rating drops low, every time. Each time they change the name, it wipes the BBB clean, and gives them a new start, under a new name.

 

I know from experience this issue sucks, went through it on 2 different occasions, first time took over a year, second over 6 months (2 different residences in same town). Believe me I know the extreme frustration and down right craziness it causes ya. Hope you finally get it fixed. And as I said, contact the FCC & BBB every day if needed until CC fixes your issue. It works, trust me. It's absolutely ridiculous how they are so right on the ball when it comes time to get you to pay the bill, but when it comes to them resolving an issue, they seem to take their time, or send out Techs who don't know what the heck is going on. I feel for ya. Gotta love big biz with a big monopoly. Same in my area. CC is the ONLY high speed ISP. Large monopoly over Wisconsin/Minnesota.

 

And just a little FYI relating to your speeds you are supposed to be getting. While CC claims you will get "up to 12mb with Speed Boost Tech", they actually only promise 80% of the rated speed. In other words, so long as you are getting 9.5mb+ on a 12mb line, they consider your speeds to be working correctly. This goes for both up & down speeds. Have talked to hundreds of techs and many a supervisors the past 6 years. Heck even had'm spend the weekend at our house.

 

At any rate, good luck. You'll need it. Trust me. I am dealing with them again as we speak for issues.

New Visitor
maryeoconnor
Posts: 2
Registered: ‎01-16-2012

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

I feel you buddy, I have had the tv blackout that sounds like a gunshot and blasts a loud horrible sound, and internet speed that would not let me even write an email.  That was the warning frozen internet and explorer not responding and then web connectivity not available.  I have only had two calls in my house and I think two more outside from a lineman because they knew it was not in my house either, but they will make you check your house so that they can charge you $50.  a pop.  My next step is the FCC.  I think you would be wise to come along.  If all Comcast subscribers would complain to FCC instead of writing in forums that they never read we might get something done or get them put out of business.  Watch your bill and make them credit you for every day that you don't have reliable service too.  Oh and by the way if you have a bundle check and see how many modems you are paying for.  I have been paying for two for more than a year but I have only ONE!   FCC is the only answer. If we start yelling fraud because we are not getting what we are paying for then maybe it will change.  Mine is working fine right now but I am sure that is momentary.  I am cancelling my service call for tomorrow and if I have to do it again It is FCC for me.  I have a history of writing Comcast to ask that it be fixed and reliable and if they don't do it then over their heads I go.  I have set the stage and buddy sounds like you have too.

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

Since they upgraded their hardware, speed is NOT an issue at all. The Micro Blocking/Pixelation is still a big PITA that I keep getting blown off about. If I wanted that, I would have gone dish! Digital Cable is supposed to be reliable and NOT booger up every time a plane or cloud passes by!

Bronze Star Contributor
herohog
Posts: 314
Registered: ‎06-28-2011

Re: 6 months of poor speed and bad TV signal after 7+ service calls!

[ Edited ]

I moved to a house 5 down and across the street from where I was living and the pixelization/microblocking issue is gone! Imagine that...