Basic Internet Connectivity And Modem Help

[citrus]

Hi

I tried to look at my modem's status & events a couple minutes ago & find I can't do it this morning!  The page won't load.

Did the tracert to 192.168.100.1 & got:

tracert 198.168.100.1

Tracing route to dsl-198-168-100-1.cooptel.qc.ca [198.168.100.1]
over a maximum of 30 hops:

  1     6 ms     5 ms     8 ms  98.255.128.1
  2     7 ms    11 ms     5 ms  ge-4-3-ur08.sacramento.ca.sacra.comcast.net [68.
87.212.149]
  3     4 ms     7 ms     6 ms  68.87.221.21
  4    14 ms     9 ms     7 ms  be-60-ar01.oakland.ca.sfba.comcast.net [68.86.14
3.25]
  5    12 ms    10 ms    16 ms  pos-0-4-0-0-cr01.sacramento.ca.ibone.comcast.net
 [68.86.90.141]
  6    22 ms    31 ms    21 ms  pos-0-15-0-0-cr01.portland.or.ibone.comcast.net
[68.86.85.198]
  7    27 ms    26 ms    26 ms  pos-0-8-0-0-cr01.seattle.wa.ibone.comcast.net [6
8.86.85.205]
  8    27 ms    25 ms    29 ms  pos-0-1-0-0-pe01.seattle.wa.ibone.comcast.net [6
8.86.85.38]
  9    33 ms    25 ms    26 ms  bx2-seattle_GE0-0-0.net.bell.ca [67.69.246.197]

 10     *     ^C

 -----------------------------------------------------------------------------

Then I did the tracert to 98.255.128.1 since it was the 1st hop:

>tracert 98.255.128.1

Tracing route to 98.255.128.1 over a maximum of 30 hops

  1     7 ms     5 ms     6 ms  98.255.128.1

Trace complete.

 ------------------------------------------------------------------------

Quite interesting that my router's ip didn't show up in both cases!

Also was not able to load 98.255.128.1 page if that is indeed the modem's new ip.  Or the worst case, the modem got zapped by a hacker or virus or??????

Anyone have any ideas of what is going on??

[EG]

The modem's IP is http://192.168.100.1 You've got a typo there in the tracert.

Message Edited by EG on 02-28-2010 01:47 PM

[citrus]

oops!! did it again!   Did the tracert correctly & it shows up

D:\tmp>tracert 192.168.100.1

Tracing route to 192.168.100.1 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.100.1

Trace complete.

D:\tmp>ping 192.168.100.1

Pinging 192.168.100.1 with 32 bytes of data:

Reply from 192.168.100.1: bytes=32 time<1ms TTL=64
Reply from 192.168.100.1: bytes=32 time<1ms TTL=64
Reply from 192.168.100.1: bytes=32 time<1ms TTL=64
Reply from 192.168.100.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.100.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

The ARRIS modem still isn't accessible; I do have the modem's ip, 192.168.100.1, bookmarked for an easy connection.  

Users no longer allowed into the logs?  I get the "connecting...." then the timeout.

[EG]

We've seen this before. Try resetting it. Using a toothpick or a bent paper clip, depress and hold in the reset button which is located in a small recessed hole on the rear until the indicator lights go out, then release and let it come all the way up again. Does it work now ?

Message Edited by EG on 02-28-2010 05:33 PM

[citrus · Accepted solution]

---

EG wrote:
We've seen this before. Try resetting it. Using a toothpick or a bent paper clip, depress and hold in the reset button which is located in a small recessed hole on the rear until the indicator lights go out, then release and let it come all the way up again. Does it work now ?

Message Edited by EG on 02-28-2010 05:33 PM

---

The reset paperclip worked! Didn't think of that as believed that Comcast did something during their "maintenance mode" overnight & it was "reseted" by Comcast.

Thank you. 

Still curious on what happened tho; perhaps the system still think I'm in Kansas while I'm physically in Calif?

The reset got me back to QAM16 for upstream where I may be better off even if my downstream is still good which is the main thing as I just enrolled onto Netflix.

[EG]

No worries ! Glad that it's straightened out !