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New Visitor
Raoul99
Posts: 2
Registered: ‎12-14-2013
Accepted Solution

Activate A New Modem Online?

 

   Is there anyway to activate a new modem online by sending in the Mac address? I have VOIP and won't be able to call once I connect the new modem...

New Visitor
Posts: 1
Registered: ‎09-23-2006

Re: Activate A New Modem Online?

[ Edited ]

I think the short answer is no.  I just tried to setup my new Motorola SB6121  to replace a Comcast-issued gateway (Arris TG862) and I could not get it activated.  I called 1-800-COMCAST and they said I have to speak to the Activation Dept. which is only open Monday - Saturday from 8am-5pm ET.

Also, FWIW, this thread also says you need to contact Customer Support over the telphone: http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/How-do-you-activate-a-new-modem/m-p/110...

Contributor
doggz109
Posts: 9
Registered: ‎12-10-2013

Re: Activate A New Modem Online?

FWIW..... I called Comcast at almost midnight PST last Monday to provision a new surfboard and they had no problem doing it for me.  I just called the main number.

Silver Problem Solver
andyross
Posts: 3,503
Registered: ‎10-17-2003

Re: Activate A New Modem Online?

When an unregistered modem is connected, after it finishes any firmware updates, SHOULD connect you to the 'walled garden'. This is a restricted area that lets you register the modem. Normally, you should try to connect the computer directly to the modem if possible.

 

The problem is that this doesn't always work. When I recently replaced my modem, I still had to call in as I didn't get anything at all.

 

Do you have cell phone? It's a toll-free number.

New Visitor
Raoul99
Posts: 2
Registered: ‎12-14-2013

Re: Activate A New Modem Online?

 

   Thanks for all of the replys. I'm all set now...it's up and running fine...

New Visitor
TonyMcRN
Posts: 1
Registered: ‎02-11-2014

Re: Activate A New Modem Online?

I just got off the phone with them. For future reference the activation department is open until 1AM Eastern Time and their number is 855-652-3466.
Connection Expert
EG
Posts: 42,589
Registered: ‎12-24-2003

Re: Activate A New Modem Online?

Marked solved thread now closed.