06-23-2012 12:56 AM
I have been using my linksys wireless-G gateway to connect to the modem provided by COMCAST for couple years without much problem. However, last night, I suddenly got redirect to the activation page and ask for my account number and phone number. I entered it and click NEXT, then a SOS page pop up and ask me to call COMCAST.
I did, and the rep kept telling me that unless I pay the subscription fee for online connectivity, there is nothing they can do. Then I came across the webs and found that it looks like I am unable to get through the walled graden.....
I wonder how can I get my wireless connection work again? It seems like I need "provision" as what I read on the internet, but I was unable to get it , since THE REP KEEPS ASKING ME FOR SUBSCRIPTION INSTEAD OF HELPING ME SOLVING THE PROBLEM.
As a last resort to solve the problem, I am reaching out you guys and ask for help...but I will definitely switch to Dish network or AT&T if it can't be fixed.
06-23-2012 06:52 AM
06-23-2012 09:25 AM - edited 06-23-2012 09:29 AM
Try connecting computer directly by ethernet cable to modem . See if you get same redirect . If so call in , have modem reprovisioned . Then reset wireless router to factory defaults with paper clip in back of router . reconnect modem/router re-enter passwords and security settings check for correct comcast dns numbers .
06-23-2012 04:55 PM
Ask them to try a roll and reprovision APT push of the device.
I tried...but was forwarded to the sale department which told me that unless I pay the additional subscription fee, they are not allowed to do anything...(they asked me to call 877-443-3607 and select option 2)
I wonder how can I get connected to the right personnel in the first place, so that they know what "roll and reprovision" means AND is willing to take a look on what's happening? If you can provide me a phone number that can directly connected to them, I would greatly appreciate it.
06-23-2012 04:59 PM
1-800-COMCAST Choose trouble with your service, then home phone... I know it's internet problems, but the phone techs are cross-trained and generally more knowledgeable.... Also have them verify you have an internet rate code in billing....
06-23-2012 05:00 PM - edited 06-23-2012 05:05 PM
FWIW, as was previously mentioned in this thread, that device has been classified as being "end of life" on their approved modems list here;
so it should be swapped for something more current regardless of any other issue that exists.
06-23-2012 08:02 PM
Hi EG....thanks for the update. In case I bought a new wireless router in tha approved list..is it possible for me to setup the router connection without calling COMCAST?
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