Basic Internet Connectivity And Modem Help

[NUsevets]

Hi, 

    I have been using my linksys wireless-G gateway to connect to the modem provided by COMCAST for couple years without much problem. However, last night, I suddenly got redirect to the activation page and ask for my account number and phone number. I entered it and click NEXT, then a SOS page pop up and ask me to call COMCAST. 

I did, and the rep kept telling me that unless I pay the subscription fee for online connectivity, there is nothing they can do. Then I came across the webs and found that it looks like I am unable to get through the walled graden.....

I wonder how can I get my wireless connection work again? It seems like I need "provision" as what I read on the internet, but I was unable to get it , since THE REP KEEPS ASKING ME FOR SUBSCRIPTION INSTEAD OF HELPING ME SOLVING THE PROBLEM. 

As a last resort to solve the problem, I am reaching out you guys and ask for help...but I will definitely switch to Dish network or AT&T if it can't be fixed. 

Thanks....

[bnaughty]

WCG200 perhaps? I think that gateway is end of life and should be swapped... cant do muh searching around im on a cell right now but when i was an agent i saw that model a lot.... it wasnt end of life then but may be now meaning no more firmware will be issued for it... please post back your model number... and check the approved modems list on Comcast.net....

[UHFhd]

Try connecting computer directly by ethernet cable to modem . See if you get same redirect . If so call in , have modem reprovisioned . Then reset wireless router to factory defaults with paper clip  in back of router . reconnect modem/router re-enter passwords and security settings  check for correct comcast dns numbers  .

        reset : http://technicallyeasy.net/2008/01/how-to-reset-linksys-wrt54g-wireless/

[EG]

Ask them to try a roll and reprovision APT push of the device.

[NUsevets]

The router info is Wireless-G cable gateway WCG200 ver 2. It's in the approved list, as I checked on the COMCAST webpage. 

[NUsevets]

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EG wrote:

Ask them to try a roll and reprovision APT push of the device.

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I tried...but was forwarded to the sale department which told me that unless I pay the additional subscription fee, they are not allowed to do anything...(they asked me to call 877-443-3607 and select option 2)

I wonder how can I get connected to the right personnel in the first place, so that they know what "roll and reprovision" means AND is willing to take a look on what's happening? If you can provide me a phone number that can directly connected to them, I would greatly appreciate it. 

[bnaughty]

1-800-COMCAST  Choose trouble with your service, then home phone...  I know it's internet problems, but the phone techs are cross-trained and generally more knowledgeable....  Also have them verify you have an internet rate code in billing....

[EG]

FWIW, as was previously mentioned in this thread, that device has been classified as being "end of life" on their approved modems list here; 

http://mydeviceinfo.comcast.net/device.php?tier=-1&devid=52&e=1&d3=0&s=&so=&sc=1368

so it should be swapped for something more current regardless of any other issue that exists.

[NUsevets]

Hi EG....thanks for the update. In case I bought a new wireless router in tha approved list..is it possible for me to setup the router connection without calling COMCAST?