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Frequent Visitor
jdotmn
Posts: 3
Registered: ‎02-01-2012
Accepted Solution

Arris TG852G Bridge Mode

I recently upgraded my internet service and added voice. When I swapped my modem they gave an Arris TG852G. I returned home and managed to get everything provisioned; signals look fine, internet speeds are great, phone can make and receive calls, and everything appears to be working great. 

 

Unfortunately the Arris is a gateway device, which I'm not really fond of. I already have a router all set up from before that I'd much rather use. I called the number listed in this thread and asked for it to be put into bridge mode. On the first call they said they'd enable it and the gateway should reset; it didn't reset. They then said they were going to dig a little deeper and after a while asked me again if it had reset; it still hadn't. After that I was asked to reset it manually by unplugging it. When it came back up they asked a couple questions to see if it had worked, and it looked like it had. But I had accidentally looked at the wrong thing (my own mistake) and it still wasn't working.

 

As I had already ended the previous call, I called again and explained that it wasn't actually enabled. This second time I got a different person. This person said it had now been enabled and asked if there was anything else. After hanging up I checked it and it wasn't enabled. I then tried resetting the gateway(with and without anything attached to it), resetting my router, and connecting my computer directly to the gateway. Every time the gateway continued to act as router, giving me a NAT'ed address.

 

So now I need to know if there is anything else I should have tried, or if I'm just stuck being double NAT'ed or using just the Arris until I can afford to buy a separate modem to use for the internet. 

Official Employee
ComcastDamian
Posts: 32
Registered: ‎10-29-2011

Re: Arris TG852G Bridge Mode

bridge mode is now enabled on the gateway.   :smileyhappy:

Frequent Visitor
jdotmn
Posts: 3
Registered: ‎02-01-2012

Re: Arris TG852G Bridge Mode

I don't know what to tell ya, I'm still getting a NAT'ed address no matter what I connect to it or what I do. I've already checked for static IP addresses and anything else I could think of.

Official Employee
ComcastDamian
Posts: 32
Registered: ‎10-29-2011

Re: Arris TG852G Bridge Mode

that is strange,  i just double checked again and it shows it is enabled.  i will do some more checks and make sure it holds on enable.

Connection Expert
EG
Posts: 40,226
Registered: ‎12-24-2003

Re: Arris TG852G Bridge Mode

[ Edited ]

Can you post the output of an ipconfig /all when connected directly to the gateway device please.

Frequent Visitor
jdotmn
Posts: 3
Registered: ‎02-01-2012

Re: Arris TG852G Bridge Mode

Sorry for the delay...

 

and the mess. 

 

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : horus
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.mn.comcast.net.

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : TAP-Win32 Adapter V9
   Physical Address. . . . . . . . . : 00-FF-96-92-C7-C6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.mn.comcast.net.
   Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 68-A3-C4-38-F4-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : hsd1.mn.comcast.net.
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 64-31-50-8C-CD-BD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b499:b721:90cf:fa04%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, February 01, 2012 4:44:05 PM
   Lease Expires . . . . . . . . . . : Wednesday, February 08, 2012 4:44:05 PM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 241447248
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-91-90-7C-64-31-50-8C-CD-BD
   DNS Servers . . . . . . . . . . . : 75.75.76.76
                                       75.75.75.75
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VirtualBox Host-Only Network:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
   Physical Address. . . . . . . . . : 08-00-27-00-88-95
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b8:6c0f:c496:9fcc%22(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.56.1(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 721944615
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-91-90-7C-64-31-50-8C-CD-BD
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet1:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
   Physical Address. . . . . . . . . : 00-50-56-C0-00-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::71a8:eb20:c9de:9791%25(Preferred) 
   Autoconfiguration IPv4 Address. . : 169.254.151.145(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 419450966
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-91-90-7C-64-31-50-8C-CD-BD
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet8:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
   Physical Address. . . . . . . . . : 00-50-56-C0-00-08
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d8f3:bfc8:2bc3:8d9c%26(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.227.1(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 469782614
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-91-90-7C-64-31-50-8C-CD-BD
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{9BBE4DB2-83E1-43EA-872A-7DDF93E099E6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{38174154-B74A-4F5A-BF90-1237A4A4D61E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{94F13450-1952-4A84-A4EF-5ED4B4676274}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

 

 

Connection Expert
EG
Posts: 40,226
Registered: ‎12-24-2003

Re: Arris TG852G Bridge Mode

O/k. This; "DHCP Server . . . . . . . . . . . : 10.0.0.1" confirms that it is not yet in bridge mode.

Official Employee
ComcastDamian
Posts: 32
Registered: ‎10-29-2011

Re: Arris TG852G Bridge Mode

that it does, no arguement there.  the device itself however reads that it is enabled.  added to that though, i wasnt able to reset it from here, i had to ask for a manual reset because the gateway wasnt communicating with us.  also the first time it was enabled it automatically reverted back to the original settings.  i'm working on trying to get it to reset one more time and re-enable the bridge mode

Official Employee
ComcastDamian
Posts: 32
Registered: ‎10-29-2011

Re: Arris TG852G Bridge Mode

swapped out gateway for a regular emta. up and running properly now.