Basic Internet Connectivity And Modem Help

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mrtreats
Posts: 6
Registered: ‎06-19-2012

Arris WBM760 Questions

‎06-19-2012 08:35 PM

So i was upgraded to the blast pakage and my net got slower was getting over 30 not im lucky to hit 25

 

RF Parameters Downstream   DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 228 711.00 MHz -0.57 dBmV 38.26 dB 256QAM 31200187 0 0 Downstream 2 225 693.00 MHz -0.37 dBmV 37.94 dB 256QAM 33671724 0 0 Downstream 3 226 699.00 MHz -0.66 dBmV 38.26 dB 256QAM 26432995 0 0 Downstream 4 227 705.00 MHz -0.84 dBmV 38.26 dB 256QAM 25250373 0 0 Reset FEC CountersUpstream   UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 2 36.50 MHz 43.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

 

 StatusSystem Uptime: 0 d: 0 h: 30 m Computers Detected: staticCPE(0), dynamicCPE(1) CM Status: OPERATIONAL Time and Date: Tue 2012-06-19 19:27:42

 

 Interface ParametersInterface Name Provisioned State Speed (Mbps) MAC address LAN Enabled Up 1000(Full) 00:15:smileylaugh:1:87:22:BE CABLE Enabled Up ----- 00:15:smileylaugh:1:87:22:BF


 

Hardware Information   System: ARRIS DOCSIS 3.0 Touchstone WideBand Cable Modem
HW_REV: 3
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.25
SW_REV: 7.1.103
MODEL: WBM760A Serial Number: A7ABPC47B313330     Options:    Firmware Build and RevisionsFirmware Name: TS0701103_100810_WBM_7 Firmware Build Time: Fri Oct 8 18:01:39 EDT 2010

 

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 203.5.76.153.

Estimating capacity:
Upstream: 3678 Kbps.
Downstream: 24051 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: Burst size: 4962-5021 KB;
Shaping rate: 2053 Kbps.

Downstream: Burst size: 2435-2796 KB;
Shaping rate: 20533 Kbps.

For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe

 

Anymore info needed to help me just ask if not what might be the problem i hate calling techs most are useless

 

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mrtreats
Posts: 6
Registered: ‎06-19-2012

Re: Arris WBM760 Questions

‎06-19-2012 08:41 PM 

RF Parameters
Downstream

DCID	Freq	Power	SNR	Modulation	Octets	Correcteds	Uncorrectables
Downstream 1	228	711.00 MHz	-0.16 dBmV	38.26 dB	256QAM	32561471	0	0
Downstream 2	225	693.00 MHz	-0.15 dBmV	37.94 dB	256QAM	34861933	0	0
Downstream 3	226	699.00 MHz	-0.39 dBmV	38.26 dB	256QAM	27161291	0	0
Downstream 4	227	705.00 MHz	-0.58 dBmV	38.26 dB	256QAM	26387543	0	0
Reset FEC Counters
Upstream

UCID	Freq	Power	Channel Type	Symbol Rate	Modulation
Upstream 1	2	36.50 MHz	43.50 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
 Status
System Uptime:	0 d: 0 h: 43 m
Computers Detected:	staticCPE(0), dynamicCPE(1)
CM Status:	OPERATIONAL
Time and Date:	Tue 2012-06-19 19:40:41

 Interface Parameters
Interface Name	Provisioned	State	Speed (Mbps)	MAC address
LAN	Enabled	Up	1000(Full)	00:15:D1:87:22:BE
CABLE	Enabled	Up	-----	00:15:D1:87:22:BF

 

Hardware Information
System:	ARRIS DOCSIS 3.0 Touchstone WideBand Cable Modem
HW_REV: 3
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.25
SW_REV: 7.1.103
MODEL: WBM760A
Serial Number:	A7ABPC47B313330
Options:	
 Firmware Build and Revisions
Firmware Name:	TS0701103_100810_WBM_7
Firmware Build Time:	Fri Oct 8 18:01:39 EDT 2010

 This might be better to read

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mrtreats
Posts: 6
Registered: ‎06-19-2012

Re: Arris WBM760 Questions

[ Edited ]

‎06-20-2012 08:07 PM - edited ‎06-20-2012 08:08 PM

so no input here?

 

also this is my average speed test i want his fixed b4 comcast rolls out the free upgrades to the speeds in my area.

http://www.speedtest.net/result/2020231075.png

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mrtreats
Posts: 6
Registered: ‎06-19-2012

Re: Arris WBM760 Questions

[ Edited ]

‎06-21-2012 06:08 PM - edited ‎06-21-2012 06:09 PM

one of my more recent tests dont know whats going on with my net but this is bad

 

http://www.speedtest.net/result/2022045946.png

 

This is also direct connected on a new PC with nothing installed or running

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EG
Posts: 34,240
Registered: ‎12-24-2003

Re: Arris WBM760 Questions

[ Edited ]

‎06-21-2012 06:15 PM - edited ‎06-21-2012 06:16 PM

Shaperprobe shows what looks like to be a 20/2 config file in your modem. That's what Blast is in some areas. Call in to question / confirm.

 

It can be 16/2, 20/2, 20/4, 25/4 depending on the market.

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mrtreats
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Re: Arris WBM760 Questions

‎06-21-2012 06:17 PM

in my market i was told it should be 30/4 and even if its the 25/4 there upping it to 50/4 soon and i have trouble getting to 22 most days testing from there servers

 

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mrtreats
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Re: Arris WBM760 Questions

‎06-21-2012 06:25 PM

Get download speeds up to 30 Mbps and upload speeds up to 6 Mbps with PowerBoost®.

 

This is what they say on there page for net in my area and they have an ad on local radio saying that there going to double there top 2 tiers od service free so my tier will become 50/6 and the tier above me 105/x

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Connection Expert
EG
Posts: 34,240
Registered: ‎12-24-2003

Re: Arris WBM760 Questions

[ Edited ]

‎06-21-2012 06:40 PM - edited ‎06-21-2012 06:42 PM

Ya' see the "with Powerboost" marketing wizardry there ! :smileywink:

 

Forget about those other Flash and Java based type of speed testing sites. They are notoriously inaccurate and unreliable..

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