07-27-2012 01:35 PM
Hope somebody can help on this. I want to buy 722g from ebay for my phone and internet service. I got S/N and mac addresses from seller, but I have couple questions.
1. Can comcast update firmware for phone side on the modem? Seller said that internet side in modem will work but phone may not because firmware is old and needs to be updated.
2. Is there phone number I can call and verify that modem is not blocked knowing S/N and mac address?
3. Any suggestions on 722 vs 702?
07-27-2012 01:41 PM - edited 07-27-2012 02:04 PM
No, don't buy from Ebay....Comcast won't provision it
The only eMTA modem you can buy with Comcast is the Arris TM 722G, this can only be purchased from BestBuy with a Comcast rep/kiosk in the store. Price is around $150.
Some market areas do not allow customer owned eMTA modems at all, they may also insist on professional installation, arranged with the Comcast rep at time of purchase. Some market areas do allow self install.
Edit......>Guess you could try Comcast Steve here:
But you don't want to end up buying a brick.....
07-27-2012 03:25 PM
Connection and trouble shooting tips (How to check signal levels.) . Info you should post to get help.
The opinions expressed here are my own and are not sanctioned by my employer.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map