06-29-2009 09:21 PM - last edited on 06-30-2009 09:26 AM by lunski
call everday until your problem is fixed make sure to tell them you do not want to be trasfered you want the CEO and his assosiates to take care of things..I spent all day today researching comcast complaint and I am just amazed and shocked at how bad of a company they really are when it comes to there phone and internet connection...and really how bad there custmer service people are over the phone..
06-29-2009 08:46 PM - last edited on 06-30-2009 09:27 AM by lunski
06-29-2009 09:10 PM - last edited on 06-30-2009 09:27 AM by lunski
06-29-2009 09:16 PM - last edited on 06-30-2009 09:27 AM by lunski
if comcast wont helo call the CEO
mabe then comcast will fix this problem..do a search online type comcast complaints I was shocked at how many people have this problem and comcast is so slow at fixing it..mine has been doing it for a year today i got a new modem..demand compensation...keep track of outages call when the phone and internet come back up so they know that it wasnt working...keep track of who you talk to...make sure if they take any equipment out of your house that your pink copy has all the serial numbers of the old equipment on it and that you handed it to the tech or eles you mabe charged for equipment you do not have.(* happen to me they wanted $300 for a modem I did not have )
06-29-2009 09:18 PM - last edited on 06-30-2009 09:27 AM by lunski
06-29-2009 09:38 PM - last edited on 06-30-2009 09:27 AM by lunski
06-29-2009 10:41 PM
I have merged all your posts into one thread since they all say the same thing.
I'll make some other points here as well. Calling the CEO won't necessarily buy you anything, but the folks here from the Comcast Cares group will, that includes Comcast_George, Comcast_Steve and others. This thread is locked.
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