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ppinternet
Posts: 3
Registered: ‎04-17-2012

Can not connect to Interactive Brokers

‎08-08-2012 02:26 PM

Can not connect to intractoive brokers, and the message there says its a comcast issue.

Status Link : http://status.interactivebrokers.net/cgi-bin/bb_status.pl

 

Comcast Connectivity Issues
Some traders using Comcast are having difficulty logging in. Please contact Comcast for additional information.
The IB trade desk can be reached via phone for submitting marketable closing orders.

All IB systems are operating normally. 

[Mesg Id: 393829]

 

I called up comcast help, they say its not there problem and if I need help need to pay ofr signature support.

Can somebody provide me directions on how to make it work, still cannot login to Intractive brokers.

 

thanks.

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ppinternet
Posts: 3
Registered: ‎04-17-2012

Re: Can not connect to Interactive Brokers

‎08-08-2012 02:42 PM

OMG !!!

 

It appears, It was and it still is a DNS problem of comcast.

Noticed this post  : Mass.gov domain not resolving using Comcast DNS

 

So, I changed my DNS servers on a seperate router to OpenDNS and now things are working fine.

 

Now, I wonder I wasted all my day figuring out what was wrong, was put on hold for so many minutes and got no real answer to the problem from customer support.  Just was asked to pay for Signature support because their DNS servers are not working.

 

This is a nice forum, my problem solved by looking at other threads, I should have come here earlier.

 

thanks

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Official Employee
ComcastChrisG
Posts: 42
Registered: ‎10-17-2011

Re: Can not connect to Interactive Brokers

‎08-09-2012 10:55 AM

The post you were referring to was in relation to a DNSSEC issue resulting from an improper key rollover by the domain operators for mass.gov. That is not within the control of Comcast, but we do make every attempt to work with domain operators to correct their issue. If you want to learn more about DNSSEC and Comcast DNS news, please visit http://dns.comcast.net.

 

Thanks,

Chris

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Connection Expert
EG
Posts: 34,254
Registered: ‎12-24-2003

Re: Can not connect to Interactive Brokers

[ Edited ]

‎08-09-2012 11:33 AM - edited ‎08-09-2012 11:33 AM

ppinternet wrote:

OMG !!!


So, I changed my DNS servers on a seperate router to OpenDNS and now things are working fine.

 

FWIW, in the longer run, it is best to use the ISP's default DNS servers in this newer world of CDN's (Content Distribution Networks) and streaming video servers for best results.

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