08-07-2012 12:08 AM
I've called tech support about 20 times and they cannot seem to provision my modem no matter what they try. I have the Extreme package but they cannot get it to update to my modem no matter what. Is there a way for me to SSH or upload the correct file? I have a tech coming out later in the week but I'd be more than glad to do this myself if I'm given some direction. Here are some of the numbers that might help. I do have the daily password for Advanced as well if anyone needs to see those settings/files.
DiffProbe release. January 2012.
Shaper Detection Module.
Connected to server 22.214.171.124.
Upstream: 5546 Kbps.
Downstream: 34168 Kbps.
The measurement will last for about 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 5450 Kbps.
Downstream: Burst size: 19564-19824 KB; Shaping rate: 26581 Kbps.
For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe
08-07-2012 12:17 AM - edited 08-07-2012 12:21 AM
FWIW, the stats that can be read at the modem are o/k. The end user can't update a config file for a modem. It must be done by the ISP. Looks like you may still have a Blast config. Ever try using the recessed reset button on the rear ? This can sometimes help pull a new config.
08-07-2012 11:17 AM
It is in a recessed hole on the rear. You'll need something like the tip of a pen. While the modem is powered up, depress and hold it in until you see the front panel indicator lights begin to cycle, then release it. Now give it the time that it needs to re-sync with the system then check your speeds again. Remember that the new config file for it has to actually be present on the system for this to work. Good luck with it !
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map