12-19-2010 07:51 PM
Seems like ever since last night sometime around 10:00 PM eastern time I've been experiencing frequent disconnections.
|Freq/Power:||37.000 MHz||41 dBmV|
|Channel Type:||DOCSIS 2.0 (ATDMA)|
|Symbol Rate:||5120 kSym/sec|
|Freq/Power:||585.000 MHz||-1 dBmV|
|Signal to Noise Ratio:||36 dB|
12-19-2010 09:05 PM
Your signal levels look good
Is your Modem Resetting?
Do you have a Wireless router as part of your system?
Are you losing power intermittently?
Are experiencing interaction from a cordless phone base of a microwave oven?
12-19-2010 09:20 PM - edited 12-19-2010 09:20 PM
Is your Modem Resetting? No
Do you have a Wireless router as part of your system? No
Are you losing power intermittently? No
Are experiencing interaction from a cordless phone base of a microwave oven? Our modem is by our phone, but it's been there for a while now and has never caused a problem before. There isn't many options when it comes to placement of either unfortunetly.
12-19-2010 09:35 PM
Is the modem on a UPS (Uninterruptible power supply)? Have you changed anything? For example, you mention that there aren't many choices for item location. Are you in an apartment or older home and did you put up a Christmas tree and have lights? Could the modem be losing power just a bit here and there? Could you check that the cables are secure and didn't get jostled?
We've been playing with the bubble lights on the tree, so that's why I thought of that.
12-19-2010 09:58 PM
It's a newer home, no christmas tree up yet, havn't changed anything because up until now there was no need to. As far as placement goes, there is limited space, it's quite a small area with limited cable length. The cord connections are fine and as far as I know, the modem isn't having any power issues and no UPS for the modem.
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