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Contributor
MGanzer87
Posts: 6
Registered: ‎10-06-2010

Connection problems, or so it seems.

Seems like ever since last night sometime around 10:00 PM eastern time I've been experiencing frequent disconnections. 

 

Upstream
 Freq/Power:37.000 MHz41 dBmV 
 Channel Type:DOCSIS 2.0 (ATDMA) 
 Symbol Rate:5120 kSym/sec 
 Modulation:QAM64

 

Downstream
 Freq/Power:585.000 MHz-1 dBmV 
 Signal to Noise Ratio: 36 dB 
 Modulation:QAM256
Connection Expert
JamesR
Posts: 5,749
Registered: ‎09-29-2007

Re: Connection problems, or so it seems.

Your signal levels look good

Is your Modem Resetting?

Do you have a Wireless router as part of your system?

Are you losing power intermittently?

Are experiencing interaction from a cordless phone base of a microwave oven?

Contributor
MGanzer87
Posts: 6
Registered: ‎10-06-2010

Re: Connection problems, or so it seems.

[ Edited ]

Is your Modem Resetting? No

 

Do you have a Wireless router as part of your system? No

 

Are you losing power intermittently? No

 

Are experiencing interaction from a cordless phone base of a microwave oven?  Our modem is by our phone, but it's been there for a while now and has never caused a problem before.  There isn't many options when it comes to placement of either unfortunetly.

Web Page Expert
BethKatz
Posts: 5,895
Registered: ‎11-14-2006

Re: Connection problems, or so it seems.

Is the modem on a UPS (Uninterruptible power supply)? Have you changed anything? For example, you mention that there aren't many choices for item location. Are you in an apartment or older home and did you put up a Christmas tree and have lights? Could the modem be losing power just a bit here and there? Could you check that the cables are secure and didn't get jostled?

 

We've been playing with the bubble lights on the tree, so that's why I thought of that.

Contributor
MGanzer87
Posts: 6
Registered: ‎10-06-2010

Re: Connection problems, or so it seems.

It's a newer home, no  christmas tree up yet, havn't changed anything because up until now there was no need to.  As far as placement goes, there is limited space, it's quite a small area with limited cable length.  The cord connections are fine and as far as I know, the modem isn't having any power issues and no UPS for the modem.

Web Page Expert
BethKatz
Posts: 5,895
Registered: ‎11-14-2006

Re: Connection problems, or so it seems.

Drat. Just a stab in the dark. My troubleshooting has gone to sleep for the night.

Contributor
MGanzer87
Posts: 6
Registered: ‎10-06-2010

Re: Connection problems, or so it seems.

Thanks anyway, calling customer support now.