04-02-2012 08:54 AM
Please give us more information:
1) Please connect your computer directly to the modem via Ethernet ( no router, no wireless, no USB ) 2) Run ShaperProbe and post your results. (It works with Win 7)
3) Post your upstream and downstream signal levels (click the link.) We are interested in your power levels (dBmV) and your Signal to Noise Ratio (SNR).
Let us know to what speed tier you subscribe.
5) Post the make a model of your modem.
6) Post your modem's error logs.
04-15-2012 12:36 AM
I am having constant disconnects too while browsing and more irritatingly during online gaming.
I have the 20mb package and live in zip code 81004
Also when I did a speed test it was running at 7mb rather than anything close to 20mb.
04-15-2012 01:35 AM
I'm having trouble like this as well. My speed tests come out fine, but the service drops (particularly when I am in any sort of video chat).
I have the performance (20mb) package, and a Cisco DPC3008 modem that we rent from them. I'm plugged directly into the modem.
04-15-2012 12:12 PM
Yep, I'm having the same problem you are. My modem resets itself every 10-20 minutes or so when playing online games. This never happened before last Thursday when I turned in my old Motorola Surfboard modem for the Cisco DPC3008 modem.
Here are my signal levels and data: (is this normal?) I don't have the SNR data yet and I also didn't find any error logs. Thanks for any help.
Model: Cisco DPC3008
Hardware Revision: 1.0
Bootloader Revision: 2.3.1_R3
Current Software Revision: d3000-v302r125532-120131a-L2VPN-CMCST
Firmware Name: d3000-v302r125532-120131a-L2VPN-CMCST.bin
Firmware Build Time: Jan 31 15:34:06 2012
Cable Modem State
DOCSIS Downstream Scanning: Completed
DOCSIS Ranging: Completed
DOCSIS DHCP: Completed
DOCSIS TFTP: Completed
DOCSIS Data Reg Complete: Completed
DOCSIS Privacy: Enabled
Power Level: Signal to Noise Ratio:
Channel 1: 0.0 dBmV 39.6 dB
Channel 2: 0.0 dBmV 39.2 dB
Channel 3: -0.5 dBmV 38.3 dB
Channel 4: -0.5 dBmV 38.4 dB
Channel 5: -0.3 dBmV 38.7 dB
Channel 6: 0.0 dBmV 39.1 dB
Channel 7: 0.1 dBmV 39.0 dB
Channel 8: -0.4 dBmV 35.2 dB
Channel 1: 49.0 dBmV
Channel 2: 50.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmV
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