Basic Internet Connectivity And Modem Help

[on_hold_sucks]

I have connectivity issues on the order of every few hours.  Sometimes it forces my modem to auto-restart; sometimes it requires a manual reboot.  I've checked out my modem log.  I see errors every 2 days: "Started Unicast Maintenance Ranging - No Response received."  I also get daily errors: "DHCP FAILED - Requested Info not supported."  Can someone help?

John

[EG]

What does the modem's signal stats look like ? Try getting them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

[on_hold_sucks]

Downstream power: -0.8 dBmV

Upstream power: 29.0 dBmV

SNR: 35.0 dB

[EG]

The upstream/return power is quite low. It could be a hardware issue/failing modem or something in the lines/system. If it is in the line then you really can't fix it and a tech visit would be necessary.

[i-am-nerdburg]

What modem do you have?

[on_hold_sucks]

Motorola Surfboard 6120

[i-am-nerdburg]

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on_hold_sucks wrote:

Motorola Surfboard 6120

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That upstream power level is unusually low. It's hard to tell if your modem is just reporting something weird because it's bad or if Comcast has a signal issue. Unfortunatly, there isn't much more you can do on your own. Like EG said, you're gonna' need a tech.

[on_hold_sucks]

Thanks Nerdburg