03-26-2012 11:06 PM
I have connectivity issues on the order of every few hours. Sometimes it forces my modem to auto-restart; sometimes it requires a manual reboot. I've checked out my modem log. I see errors every 2 days: "Started Unicast Maintenance Ranging - No Response received." I also get daily errors: "DHCP FAILED - Requested Info not supported." Can someone help?
03-26-2012 11:18 PM
What does the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
04-02-2012 07:01 PM
The upstream/return power is quite low. It could be a hardware issue/failing modem or something in the lines/system. If it is in the line then you really can't fix it and a tech visit would be necessary.
04-04-2012 07:08 AM
Motorola Surfboard 6120
That upstream power level is unusually low. It's hard to tell if your modem is just reporting something weird because it's bad or if Comcast has a signal issue. Unfortunatly, there isn't much more you can do on your own. Like EG said, you're gonna' need a tech.
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