09-11-2012 04:20 PM
Today I received a phone call from Comcast saying that I may not be getting the full benefit with my current modem under the internet blast service. The current modem is Cisco DPC3008 which I leased from Comcast. It further mentioned that i need to visit this website at http://comcast.net/device-update which probably the wrong link.
Can someone tell me what this about and give me the right link to review this issue further? Many thanks for your time.
09-11-2012 04:56 PM - edited 09-11-2012 04:58 PM
That modem is among the latest DOCSIS 3 capable devices and will function fine for the latest speeds. They may have incorrect account info for the modem in their database.
09-15-2012 02:31 PM
We also received that phone call to upgrade. I went to the website, it asked for a Letter ID which I did not have. I selected a number from the list to complete the form. The modem I have is a Motorola SB5100 and is the original one we received from the cable provider a number of years ago.
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