Basic Internet Connectivity And Modem Help

[villager326]

Over the past 3 days, download speed has dropped consistently to about 1 mbps, rather than 5-6.  Have tried several speed test sites (DSL Reports, Verizon, etc.).  Support has not been much help - says there are no reported problems.  Have tried all the usual - reboot, cald start of modem, etc.  Have been connected for over 2 years without a similar situation.

- Has anyone else experienced a similar problem in my area?

- Does Comcast have a speed test site?

- Any suggestions how to get help from Comcast?

- Any other ideas?

Thanks

[anttwan]

hey im from Fruitland park,FL im just up the road from you and i getting the same thing happending to me... i call tonite and got the run around..

[masonboy]

I am having the same problem in Fort Lauderdale Florida.

Upload speed is fine. The download speed is terrible. Also not getting any help from customer service.

[lenlam]

I'm in the Ft. Myers area and am having similiar problems.  Just switched from Roadrunner and the problems started.

[freezer69]

yay.. mee too.. Naples here..

[villager326]

My neighbor accross the street is getting similare results:

test      range          Kbits/sec         Kbytes/sec

1           1M           1060.8              132.6

2            2M            2010.1             251

3            2M            2369.7             296.2

4            1M            1542                192.8

Any suggestions of how to get Comcast's attention and help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[freezer69]

Park and Embarq/Bellsouth/Verizon truck out front of there corporate office with a sign saying make the switch?  I dont know they dont seem to care their service stinks here in Naples as they are the ONLY cable service in town so they can do as they please..

Message Edited by freezer69 on 04-01-200711:42 AM