Reply
Official Employee
jlivingood
Posts: 1,095
Registered: ‎05-09-2007

Heads-Up: Time to Replace Your DOCSIS 1.1 Modem

At Comcast, we actively work to provide a great broadband experience to our customers.  As part of that, we regularly increase the broadband speeds for our customers.  As a result, customers using DOCSIS 1.1 devices will increasingly be unable to enjoy the fullest possible broadband speeds.  With this mind, we will very soon put all DOCSIS 1.1 modems into End-of-Service status -- from End-of-Life. This means we'll actively work to remove D1.1 devices from the network.

 

We will be sending notifications to customers using DOCSIS 1.1 modems with instructions on the upgrade process. Customers that lease a D1.1 device will will get a new device. Customers that own a D1.1 device will need to replace it.

 

For those of you that own a D1.1 device, we strongly recommend a D3.0 device to make that investment last as long as possible and to take advantage of channel bonding. Customers that own a D1.1 device can go to http://mynewmodem.comcast.net to purchase an approved DOCSIS 3.0 cable modem (or your retail store of choice).

 

Thanks!

Jason

 

P.S. A related FAQ can be found at http://customer.comcast.com/help-and-support/internet/end-of-life-devices/ 

 

JL
National Engineering & Technical Operations
Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Heads-Up: Time to Replace Your DOCSIS 1.1 Modem

[ Edited ]

Jason,

Pleae check that FAQ link.  It does not contain the information.

 http://customer.comcast.com/help-and-support/internet/end-of-life-devices



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Official Employee
jlivingood
Posts: 1,095
Registered: ‎05-09-2007

Re: Heads-Up: Time to Replace Your DOCSIS 1.1 Modem

[ Edited ]

CCCarole wrote:

Jason,

Pleae check that FAQ link.  It does not contain the information.

 http://customer.comcast.com/help-and-support/internet/end-of-life-devices


Sure it does - it is info about End of Life and End of Service devices...  ??

 

//

 

What does it mean when a device is End-of-Life (EOL) or End-of-Support (EOS)?

An End-of-Life (EOL) device is any XFINITY Internet or Voice device that needs to be replaced after being made obsolete due to changes in technology. Older devices, such as cable modems, were not designed to support the faster speeds and improved security features that are available today.

For example, we have upgraded our network from the original DOCSIS 1.0 standard to the significantly improved and much more recent DOCSIS 3.0 standard. If you currently use a DOCSIS 1.1 or DOCSIS 2.0 device, you will not be able to enjoy the full benefits of our service such as higher speeds, greater security and better reliability.

In addition, an End-of-Life modem in most cases means the device's manufacturer has stopped providing support for a device, such as firmware dates and bug fixes. Occasionally, we will find a device that is defective and no longer sutable for use. 

End-of-Life basically means we will no longer install the device, either as a new or replacement device. In addition, it means we no longer recommend that customers purchase these devices, whether new or used. It is also an advance warning that the device will soon need to be replaced. 

Typically, if a device is identified as End-of-Life, it will subsequently move to End-of-Support (EOS) status. This means that when a device reaches End-of-Support status, it will no longer work on our network or be compatible with our network and/or services. 

You can find out if your current device is End-of-Life by clicking here: http://mydeviceinfo.comcast.net/end-of-life

 

Ready to upgrade?

 

JL
National Engineering & Technical Operations
Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Heads-Up: Time to Replace Your DOCSIS 1.1 Modem

This is what I see:  Am I suppose to link on another link there?

 

6.JPG



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Official Employee
jlivingood
Posts: 1,095
Registered: ‎05-09-2007

Re: Heads-Up: Time to Replace Your DOCSIS 1.1 Modem

Strange! Investigating...

JL
National Engineering & Technical Operations
Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Heads-Up: Time to Replace Your DOCSIS 1.1 Modem

[ Edited ]

I did a search through Help which brought up this link:  That link worked from Help.  Makes no sense to me?  If I click on the link here, it goes to the same page I saw and posted.

 

http://customer.comcast.com/help-and-support/internet/end-of-life-devices/



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Connection Expert
EG
Posts: 42,451
Registered: ‎12-24-2003

Re: Heads-Up: Time to Replace Your DOCSIS 1.1 Modem

[ Edited ]

Same as Carole here Jason. Using Firefox-15.0

 

Your latest link is still the same here Carole. No info.

 

[Edit]

 

Scratch that. He must have had something done, both now work.

Connection Expert
EG
Posts: 42,451
Registered: ‎12-24-2003

Re: Heads-Up: Time to Replace Your DOCSIS 1.1 Modem

This topic should be stickied.

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Heads-Up: Time to Replace Your DOCSIS 1.1 Modem

Yep, works for me now too.  Wonder what Jason did?

 

Definitely Jason should sticky this and float it to the top.

 

wave.gif Hi EG!

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.