Basic Internet Connectivity And Modem Help

[Lynne1232232]

Im going to keep this short since this forum is FILLED with the same exact problem i'm having. internet is horrible, NO its not my modem or cable wires or anything else you'd like to pretend it is. When are you going to fix this? seriously now, this is completly rediculous we're all paying for a service that doesnt work. 

96.67.136.1 - 0 | 16 | 16 | 6 | 8 | 14 | 7 |
| 68.87.180.161 - 0 | 16 | 16 | 7 | 13 | 73 | 73 |
|po-64-ur01.danbury.ct.hartford.comcast.net - 9 | 12 | 11 | 0 | 10 | 18 | 12 |
|po-51-ur02.danbury.ct.hartford.comcast.net - 0 | 16 | 16 | 7 | 9 | 16 | 10 |
|be-61-ar01.chartford.ct.hartford.comcast.net - 25 | 8 | 6 | 0 | 16 | 20 | 20 |
|pos-1-5-0-0-ar01.needham.ma.boston.comcast.net - 25 | 8 | 6 | 0 | 19 | 24 | 18 |
| 68.86.95.29 - 60 | 5 | 2 | 0 | 26 | 29 | 23 |
|pos-1-0-0-0-pe01.111eighthave.ny.ibone.comcast.net - 25 | 8 | 6 | 0 | 25 | 28 | 28 |
| 66.208.228.206 - 60 | 5 | 2 | 0 | 26 | 29 | 23 |
| 209.85.248.178 - 60 | 5 | 2 | 0 | 23 | 24 | 22 |
| 72.14.237.252 - 60 | 5 | 2 | 0 | 22 | 23 | 23 |
| lga15s34-in-f0.1e100.net - 60 | 5 | 2 | 0 | 21 | 22 | 22 |

Did a tracert and this is what im getting. Come on down i can barely get my browser to work well enough to make it on these forums. Comcast Fix this now! 

[reasd]

Hello,

Please post the following info so someone will be able to help you.

http://forums.comcast.com/t5/Connectivity-and-Modem-Help/Connection-Troubleshooting-Tips/td-p/125357...

[Lynne1232232]

RF Parameters Downstream Frequency 723 MHz Power 1 dBmV Signal to Noise Ratio 35 dB Modulation QAM256 Upstream Frequency 30 MHz Power 39 dBmV Upstream Data Rate 5120 Ksym/sec ModulationQAM64

Status System uptime 0 days 01h:26m:52s Computers detected 1 CM Status Operational WAN Isolation OFF Time and DateWed Jul 25 23:33:25 2012

Interface Parameters Interface Name : LANCABLEUSBMTA Provisioned Enabled State Up Speed ------ MAC address00-10-95-ff-ff-fe

thx for the that site but been there done that. When is comcast going to fix whatever it is that's the problem. These forums are full of people with the exact same issue as me and they'ver all been told over and over again its thier modem,cable wires etc etc. Its becomming quite clear Comcast doesnt know what thier doing and is making it up as they go along.

 I appreciate your help, I really do, thankfully verizon has rolled into my town. Enough is enough with Comcast. 

[Pajnyiag]

I couldn't agree more.  Since the last eight months we've been at this location, we have lost our Internet more than 10 times..  Complete black out twice.  Phone constantly drop service for hours and sometimes Internet service where out for more then 24 hours.  I'm getting very impatient..

[Lynne1232232]

Switch companies if you can. Comcast will only give you headaches. Ive had them for years since they bought out the old company and no other cable service was around (we just got verizon within the last year or so)

 Their costumer support is a joke, and will hang up on you if they dont know the answer or dont care enough to do thier jobs.

Enough is enough with this company. As of this writting my internet is so bad i can barely stay on this site  or browse anything at all. Funny how it was working "good" before and now this nonsense

[i-am-nerdburg]

All internet connection problems have very similar symptoms. As a customer you'll see slow speeds or dropped connections -- which is how all internet/connection problems are manifested. Unless you are on the very same node (your neighborhood connection to Comcast) as someone else, you probably don't have the exact problem as another poster. The majority of problems are local to the user. There are problems that can cause regional issues, but those are rare.

[melissa_jones07]

Couldn't agree more.  A year ago we were told the problem was at the pole.  Since nothing was ever fixed at the pole we still have the same problems, Imagine that.  The tech came out and said everything in the house is fine and left me with no phone or internet because apparently he doesn't do work at the pole.  It was going to be monitored for 72 hours he said. ( NOT) When I called to find out how the monitoring went, they didn't know what I was talking about.  2 hours ago another tech was scheduled to come out .( NOT)  Looks like they would improve on what wasn't working before starting all of this new stuff.

[Lynne1232232]

I'd like to say its a local problem (honestly I wouldnt be surprised) but after reading these forums and seeing tons of people with the exact same problem I've been having it getting harder to believe. 

 Today My net is fine, nice and fast with no hiccups or anything, yet I know at around 10.40ish pm I'll once again have really slow net with nothing to do about it other then not use it for the reast of the night.

 I do want to apolagize to reasd for the short and nasty answer to his/her post. I was not happy last night after having to deal with this issue for the last few weeks. I DJ online and it has caused me to cancel most of my sets last week and this week. 

 The only good thing to come out of this is I called Verizon Fios and found out they finally offer online services in my area so I will be switching over to them as soon as this month is over. 

 Its a  shame Comcast can get away with this and keep screwing other people around the country with nothign anybody can do.

 Thx again for the people who tried to help, It's much appreciated

[Lewis2670]

My name is Tom Lewis, I work in Sales for Local Comcast. I help customers order installs, promotions and product information. My phone number is #############

I saw your descript post regarding your poor connection to the internet. Noone provides better service than the company I work for, if they did I would be working there. Have your needs been satisfied.

[Queen-Evie]

Lewis, you must not be aware that Comcast employees cannot post in the forum unless they have been authorized by the forum adminstrators to do so.

To all others, AUTHORIZED employees have their names in RED and are designated as employees.

This is to protect those using the forum. Anyone can say "I am a Comcast employee and I will help you if you send me your account details via private message".  There is no way for the users of this forum to verify if that person actually is an employee. (I realize you did not ask anyone for personal information)

[melissa_jones07]

My problem was fianlly fixed.  It was at the pole.  I have not had any more trouble since that part was replaced.

I was called by someone who followed up from the start to the end until I was satisfied.  No more problems!