Basic Internet Connectivity And Modem Help

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wmay24
Posts: 5
Registered: ‎04-07-2012
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I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-07-2012 05:03 PM

Hi , I am having an issue with a bank of america website.  I cannot connect any of my Xfinity pc's to www.bankofamerica.com/cashpay but my android tablet can.  I tried turning off my norton security software but nothing seems to help.  I ran tracert and it could not resolve the address.  Does anyone have any ideas?

I need to use this website.

Thanks,

Bill May

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UHFhd
Posts: 1,490
Registered: ‎03-06-2011

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-07-2012 05:35 PM

Did you try a different web browser ?

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CCCarole
Posts: 24,457
Registered: ‎05-21-2006

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-07-2012 05:51 PM

Also, clear your browser cache.  i just tried your link with Internet Explorer Version 9 and went right to it.

Have you been able to get to it in the past?  Made any changes to your Security settings?

CC

 

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




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wmay24
Posts: 5
Registered: ‎04-07-2012

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-07-2012 05:56 PM

No, I only have IE 9.  Bankof america says that is good. Thanks for your reply, I'm still trying.

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UHFhd
Posts: 1,490
Registered: ‎03-06-2011

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

[ Edited ]

‎04-07-2012 06:01 PM - edited ‎04-07-2012 06:25 PM

Link for firefox browser just in case , http://www.mozilla.org/en-US/

 

 

 might have to do with the https settings somewhere . Not sure, steps aside for expert

 

               

 

https://prepaid.bankofamerica.com/CashPay/Pages/Home.aspx  <<<< try clicking there

 

 

http://sitedown.co/bank-of-america   only 3 downtime reports 

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wmay24
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Registered: ‎04-07-2012

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-07-2012 06:01 PM

I am also using ie9, and I have never connected with this site. I can connect with www.bankofamerica.com, but not with thw www.bankofamerica.com/cashpay .  I have cleared everything and keep trying.  I don't know what to try next. Maybe another browser?  Thank you very much for replying, I appreciate all of the help I can get.

Thank you,

Bill May

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reasd
Posts: 4,794
Registered: ‎02-22-2007

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-07-2012 06:21 PM

Hello,

No problem with ie 9

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UHFhd
Posts: 1,490
Registered: ‎03-06-2011

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-07-2012 06:38 PM

Found this link on https might also be usefull  information

 

     http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/https-website-issues-internet-explorer-9-d...

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UHFhd
Posts: 1,490
Registered: ‎03-06-2011

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-07-2012 07:16 PM

I believe he can   "I can connect with www.bankofamerica.com, but not with thw www.bankofamerica.com/cashpay . "

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UHFhd
Posts: 1,490
Registered: ‎03-06-2011

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-07-2012 07:23 PM

ok learned something new thanks

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EG
Posts: 34,753
Registered: ‎12-24-2003

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-07-2012 07:25 PM

N.M. Have a ball.

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shuck1
Posts: 73
Registered: ‎04-13-2012

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-14-2012 12:06 AM

Are you using a Arris modem or gateway

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wmay24
Posts: 5
Registered: ‎04-07-2012

Re: I cannot connect with my pc's to www.bankofamerica.com/cashpay.

‎04-14-2012 08:08 AM

I am using a Motorola SB6120 modem and a cisco router.  Thank you for replying.  However I have resolved my issue by resetting IE9.  Some extension was autofilling passwords but stopped after I reset.

Thank all for their help.

Best regards,

Bill May

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