Please feel free to post a question on the forums if you need help. You’ll want to start your own topic by clicking on the “New Message” button. You can go here for information on basic trouble shooting.
If you have problems with your internet dropping
Please include the following information with your post:
Post your upstream and downstream signal levels . Click the link or type: http://192.168.100.1 or http://10.0.0.1 into your browser. We are interested in your power levels (dBmV) and your Signal to Noise Ratio (SNR). You may also want to contact Comcast and ask for your upstream SNR (uSNR) and receive level.
- Post your modem’s error logs. This information can usually be accessed by typing http://192.168.100.1 into your browser.
- Post the make and model of your modem.
- Post the make and model of your router if you have one.
- Let us know if you contacted Comcast or had a tech visit.
- Let us know what the lights on your modem are doing when you are having problems.
Note: You may not be able to access all modems by going to http://192.168.100.1 or http://10.0.0.1. You can probably find that information with an internet search or by asking on the forums. If you are still unable to access your modem’s status page, you can contact Comcast Customer Support and ask the support representative for these values.
If you have speed problems
Please connect your computer directly to the modem via Ethernet.
Then include the following information with your post:
- Run ShaperProbe and post your results. (It works with Windows or Macs.)
- Post your upstream and downstream signal levels . Click the link or type: http://192.168.100.1 or http://10.0.0.1 into your browser. We are interested in your power levels (dBmV) and your Signal to Noise Ratio (SNR). You may also want to contact Comcast and ask for your upstream SNR (uSNR) and receive level.
- Post your modem’s error logs. This information can be accessed by typing http://192.168.100.1 or http://10.0.0.1 into your browser.
- Post the make a model of your modem.
- Let us know to what speed tier you subscribe.
Note: You may not be able to access all modems by going to http://192.168.100.1 or http://10.0.0.1. You can probably find that information with an internet search or by asking on the forums. If you are still unable to access your modem’s status page, you can contact Comcast Customer Support and ask the support representative for these values.
Last edit: 4/21/12, 11:11AM by i-am-nerdburg
