04-07-2011 08:02 PM
Solved! Go to Solution.
04-07-2011 08:06 PM
James, Please also post the ticket number for reference..
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04-07-2011 09:07 PM
04-07-2011 11:24 PM
04-08-2011 09:49 PM
04-09-2011 10:36 PM - edited 04-09-2011 10:41 PM
Thank you James. Here's what is happening; When first going into Users and Settings I now have the new HSI meter which is ok for my home computer. Never had it before. Then about 1 minute later my Internet 2Go usage meter shows up for my netbook. It states that it is up to date at midnight the same day as we are in. But if I go to Usage Details it shows it is only up to date to March 27 (I erroneously stated the 28th before). So, each night it is updating but for only one day. So, tomorrow when I get up it will show the usage for March 28th. The next day it will show March 29th and so on....but we are well into April. It's like it is stuck on a permanent 13 day lag time. That's the part I need fixed. Total usage is way off due to this lag time.
I have uninstalled Internet Explorer 9 (mainly because I could not post here) but that still has not resolved the issue.
Again thank you! Let's hope this can be fixed and I'm not over charged. I have all but stopped using WiFi for the most part. I am now relying on the lifetime meter of the modem trying to guess my usage.
04-10-2011 05:03 PM
I am sure that a 13 day lag time in your Internet 2GO usage meter is going to be something that the Comcast ADmin will be interested in. I will add info relating to the time lag to the initial escalation.
04-11-2011 09:00 PM
Huge improvement. Today the meter is updated through April 9th. That gets me back to my original 1 day lag time. I will accept this as resolved only if it continues to update by itself. Hopefully I won't have to continue to bug Comcast to fix the meter. It's nice knowing that I'm well within my limits and can once again use my netbook with freedom.
Although the main usage meter states it is up to date to 4/11 12am and updated hourly this is not the case. It only updates sometimes at midnight my time, sometimes midnight GMT the next day when looking at detailed usage. That's ok as long as it stays within a day of tracking. i can live with this.
04-13-2011 09:31 PM
I am marking this as resolved. My internet 2go usage is updating daily and accurately. I'm well within my usage parameters which releaves me that I don't need to check it everyday. If this problem happens again I'll start all over but for now it's working great and I have other things to worry about. Thanks to everyone who helped me out! You made the difference and solved whatever was wrong. Plus I got the added bonus of the home High Speed Internet usage meter when I didn't even know it existed! Thanks again!
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