Basic Internet Connectivity And Modem Help

[MonroeArea]

We have had intermittent Internet access and extremely high Ping, Jitter & Packet Loss since 6/28/2012.  Comcast Support, where are you?  On Thursday you recognized the issue and have since then deemed the issue solved, but; We still have the same issues.  Our business has come to a screeching halt since then.

Look at this: http://www.pingtest.net/result/65623044.png (That's a GOOD example!!)

Anyone else in the Monroe, NJ area experiencing issues -- What are they telling you?

[blueecb]

We are in the greater Memphius Area and have been having the same problem. They came out replaced cables, modem, router, everything. Were told by techs that someone would be out to fix an outside mline to the building but they never came. Multiple calls to Comcast result in nothing but week arter week waiting. All they seem to be able to is schedule an appopintment for a general tech a week out from the call. Did that twice. For some reason it always drops around 11 AM...all other drops seem random but very few drops in the late/early hours of the night.

[SomeWarez]

Not in the Monroe area but am just outside the Atlantic City area and am getting slow internet as well. Pings have been as fast as 4ms and as slow as 6secs. All seem to happen at night between the hours of 7 and 11 pm. My service is residential, so I doubt that anyone will see that this isn't a line problem or my equipment this is clearly a Comcast issue. Since it happens at what I believe is peak usage times (7-10pm) this to me seems to be a router or even more a CO (central office) failure. But everytime a tech comes out, of course before 7pm, the line shows no issues.

Also, my issues started not at the end of June but last week (7-28-2012) when they sent out an email stating that the upper tiers were gettng speed increase (doubling the speeds). Ever since then i have had nothing but issues with slow downs.

This is all unexceptable, I'm now considering FIOS.

-SomeWarez