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New Visitor
Posts: 2
Registered: ‎05-19-2008

Internet connection goes in and out constantly

My internet connection goes in and out constantly.  This happens on both my computer that is connected to the modem as well as the one that is connected via wireless connection. This also causes my VOIP phone to shut down and turn back on constantly. The VOIP is connected directly to the modem. I think I need a new modem. Does anyone else have this problem?

 

Connection Expert
JamesR
Posts: 6,428
Registered: ‎09-29-2007

Re: Internet connection goes in and out constantly

What voip service are you using?

What Make and Model numbers of your Modem and Router?

 

If you CLICK HERE it should browse into your modem. Then you can navigate to your Signals page.  Once thereyou cah highlight the information and copy and paste it back here in your thread.

We are interested inup stream power and downstream power and signal to noise ratio.

 

Troubleshooting Suggestions for Connection-Related Issues

http://forums.comcast.net/comcastsupport/board/message?board.id=5&message.id=69354&jump=true


Information Required for Connection-related Posts

http://forums.comcast.net/comcastsupport/board/message?board.id=5&message.id=69355&jump=true

 

New Visitor
dyana17
Posts: 5
Registered: ‎04-22-2011

Re: Internet connection goes in and out constantly

Hope i did this right

 

Downstream Frequency to tune to: Hz Scanning start frequency: 999000000 Hz Channel Frequency: 577751709 Hz 565749146 Hz 571750488 Hz 559747925 Hz Modulation: 256 QAM 256 QAM 256 QAM 256 QAM Signal strength: -2.3608 dBmV -1.8771 dBmV -1.9296 dBmV -2.3056 dBmV Signal noise ratio: 37.093 dB 37.093 dB 37.093 dB 36.844 dB

 

Upstream Channel Id: 8


Upstream Frequency: 29599283 Hz


Upstream bandwidth: 6400000 Hz


Transmission signal strength: 45.0000 dBmV


New Visitor
dyana17
Posts: 5
Registered: ‎04-22-2011

Re: Internet connection goes in and out constantly

sorry for how it works but the paste from word is not working for me right now.

New Visitor
dyana17
Posts: 5
Registered: ‎04-22-2011

Re: Internet connection goes in and out constantly

I have the comcast triple play

for phone internet and cable

 

i was using the aris modem for internet and phone

now i am using the zoom cable modem model 5341

 

the routers i have linksys wrt300n (in use now)

the other is netgear wnr2000 which i used for about 12 hours to test with the same results