03-02-2010 03:00 AM
My internet connection goes in and out constantly. This happens on both my computer that is connected to the modem as well as the one that is connected via wireless connection. This also causes my VOIP phone to shut down and turn back on constantly. The VOIP is connected directly to the modem. I think I need a new modem. Does anyone else have this problem?
03-02-2010 07:10 AM
What voip service are you using?
What Make and Model numbers of your Modem and Router?
If you CLICK HERE it should browse into your modem. Then you can navigate to your Signals page. Once thereyou cah highlight the information and copy and paste it back here in your thread.
We are interested inup stream power and downstream power and signal to noise ratio.
Troubleshooting Suggestions for Connection-Related Issues
Information Required for Connection-related Posts
04-22-2011 11:11 AM
Hope i did this right
Downstream Frequency to tune to: Hz Scanning start frequency: 999000000 Hz Channel Frequency: 577751709 Hz 565749146 Hz 571750488 Hz 559747925 Hz Modulation: 256 QAM 256 QAM 256 QAM 256 QAM Signal strength: -2.3608 dBmV -1.8771 dBmV -1.9296 dBmV -2.3056 dBmV Signal noise ratio: 37.093 dB 37.093 dB 37.093 dB 36.844 dB
Upstream Channel Id: 8
Upstream Frequency: 29599283 Hz
Upstream bandwidth: 6400000 Hz
Transmission signal strength: 45.0000 dBmV
04-22-2011 11:25 AM
I have the comcast triple play
for phone internet and cable
i was using the aris modem for internet and phone
now i am using the zoom cable modem model 5341
the routers i have linksys wrt300n (in use now)
the other is netgear wnr2000 which i used for about 12 hours to test with the same results
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map