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New Visitor
Maryann3471
Posts: 1
Registered: ‎06-20-2012

Internet connection

Internet on and off
Email Expert
CCCarole
Posts: 24,457
Registered: ‎05-21-2006

Re: Internet connection

[ Edited ]

Maryann3471 wrote:
Internet on and off


You need to provide alot more details to get help.  Maybe review the sticky thread at the top of the Connection Forum.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Connection Expert
EG
Posts: 34,747
Registered: ‎12-24-2003
Connection Expert
EG
Posts: 34,747
Registered: ‎12-24-2003

Re: Internet connection

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

Connection Expert
EG
Posts: 34,747
Registered: ‎12-24-2003

Re: Internet connection

Moved to your other moved thread as both of your posts were in someone else's ongoing help thread. Click on either of the above links to go there.