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Contributor
Posts: 24
Registered: ‎10-03-2007

Keep Losing Internet Connection

PLEASE HELP!!!  I keep losing my internet connection if I try to surf more than one website or if I try to send an email from AOL or Comcast Account.  Here's what's happening - so frustrated!!!

 

Desktop Doctor – Troubleshooting Connection: DHCP

 

The Network Diagnosis and Repair Wizard had determined that a network card in incorrectly configures.  The card should be able to receive a new network address each time it connects to the Internet.  Instead, it is setup to use a fixed address at all time.

 

The Network Diagnosis and Repair Wizard will reconfigure the network cards to use a new network address ieach time it connects to the Internet.

 

Click Next to reconfigure your network devices and verify network connectivity.

 

 

After clicking Next, I get the message “The Network Diagnosis and Repair Wizard was unable to solve your network problems.

 

Re-checking connectivity, please wait.

 

Create support Code

To solve your issue more quickly, generate a Support Code that includes details about your system status.

Upon request, please give this code to your customer service representative:

0375-7002-1011-107

 

Then I get a message from Network Diagnostics for Windows XP saying:

There might be a problem with your modem and/or router.  Turn off your modem and/or router.  Check all of the cables between the modem and/or router and the phone or cable jack to make sure that they are plugged in.

 

Turn on the modem and/or router and wait 3 minutes.  Click Next to continue.

 

After following these steps, I get message saying “internet connectivity has been successfully restored”

 

And then it happens all over again when I try to send email from AOL or from my Comcast email address.  After calling Comcast the other day, they tell me it’s a “server problem” with AOL and then they told me it’s a network card problem.  I signed on to my Comcast email and the same thing happened.  What is going on???

Connection Expert
Joe
Posts: 7,130
Registered: ‎06-30-2003

Re: Keep Losing Internet Connection

[ Edited ]

Well let see how that card is set up

click start ,on run type cmd to open command prompt

in command prompt type ipconfig /all and post the results

 

please post signals from modem click this link

let look here too

 

for now keep desktop doctor close




 

Connection Expert
EG
Posts: 43,109
Registered: ‎12-24-2003

Re: Keep Losing Internet Connection

[ Edited ]

Get rid of the garbage that is Desktop Doctor and post what Joe has requested.

Contributor
Posts: 24
Registered: ‎10-03-2007

Re: Keep Losing Internet Connection

Joe,

Thanks so much for your assistance.  Here's the info I got when I did run and ipconfig:  I will now check the modem connection by clicking on link you provided.  When I have the problem, Desktop Doctor opens automatically - I don't know how to close it so it doesn't open???

 

 

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Owner>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : My
        IP Address. . . . . . . . . . . . : 192.168.2.2
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.2.1

C:\Documents and Settings\HP_Owner>

Contributor
Posts: 24
Registered: ‎10-03-2007

Re: Keep Losing Internet Connection

 How do I post the modem connection info?  I clicked on the link but wasn't able to copy and post the info.

Connection Expert
Joe
Posts: 7,130
Registered: ‎06-30-2003

Re: Keep Losing Internet Connection

[ Edited ]

Which modem?

The one that refresh a lot are hard.

 

Just write down the levels

just need downstream signals and it snr and upstream levels

 

now on your ipconfig is that all what's  listed

if it is, it not the computer but the router setting that might be causing the issue

i post back about address

 

http://192.168.2.1

see where this bring you

it look like a gateway type router

 

Connection Expert
EG
Posts: 43,109
Registered: ‎12-24-2003

Re: Keep Losing Internet Connection


LMastree wrote:

 

I don't know how to close it so it doesn't open???

 


Go in to the Control Panel's *Add or Remove* section and uninstall the program there.

 

Contributor
Posts: 24
Registered: ‎10-03-2007

Re: Keep Losing Internet Connection

Joe,

I just ran the ipconfig again and got:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Owner>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : My
        IP Address. . . . . . . . . . . . : 192.168.2.2
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.2.1

C:\Documents and Settings\HP_Owner>

 

I'm using a Belkin wireless router version #1444 - this was a hand me down from my son but it's worked great up until this week when problems started.

 

You posted an ip address but not sure what I'm suppose to do with it???  I'm not real technical so need a little more help.  Thank you so much!!!

Connection Expert
Joe
Posts: 7,130
Registered: ‎06-30-2003

Re: Keep Losing Internet Connection


LMastree wrote:

Joe,

I just ran the ipconfig again and got:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Owner>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : My
        IP Address. . . . . . . . . . . . : 192.168.2.2
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.2.1

C:\Documents and Settings\HP_Owner>

 

I'm using a Belkin wireless router version #1444 - this was a hand me down from my son but it's worked great up until this week when problems started.

 

You posted an ip address but not sure what I'm suppose to do with it???  I'm not real technical so need a little more help.  Thank you so much!!!


That link should be your router settings page

if you are there set dhcp to auto and to get DNS from dhcp

 

 

if that link does not work then go to update here

 

http://en-us-support.belkin.com/app/answers/detail/a_id/299/~/f5d7230-4-wireless-g-router---firmware...

make sure that your router