Basic Internet Connectivity And Modem Help

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Posts: 5
Registered: ‎08-30-2007

Keep beiing redirected to Comcast registration page

‎02-19-2011 10:20 AM

I added a new Motorola SurfBoard modem about 2 months ago.  Everything was fine for about 6 weeks but now every once in awhile I while surfing the internet I get redirected to a page that appears to be the Comcast registration page.  Sometimes the page has one box asking me for my Comcast account number and other times the page displays two boxes asking for my Comcast ID and password.  I have scanned my pc for trojans and it appears clean.  Could this be a phone web page tring to get my Comcat info?  The address appears legit as it reads something to like http Comcast Netminder Agent Reg".  Or is it a modem reg issue?

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Connection Expert
EG
Posts: 34,155
Registered: ‎12-24-2003

Re: Keep beiing redirected to Comcast registration page

‎02-19-2011 11:54 AM

Call in, tell them exactly what is going on and ask them to re-provision the modem. In the meantime can we see the modem's signal stat figures please. Get them here http://192.168.100.1

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Re: Keep beiing redirected to Comcast registration page

‎02-19-2011 12:54 PM

Is this what you are loking for?

 

Signal Stats (Codewords) Bonding Channel Value Channel ID 197  198  199  200  Total Unerrored Codewords 20566385582  20566385759  20566385939  20566385451  Total Correctable Codewords 251  263  227  301  Total Uncorrectable Codewords 1619  1506  1485  1515 

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Connection Expert
EG
Posts: 34,155
Registered: ‎12-24-2003

Re: Keep beiing redirected to Comcast registration page

‎02-19-2011 01:07 PM

Not exactly but at least your codeword errors are very low. What we want to see are the "Downstream Power Level, the Upstream Power Level, and the SNR (Signal to Noise Ratio) figures.

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Registered: ‎08-30-2007

Re: Keep beiing redirected to Comcast registration page

‎02-19-2011 01:38 PM

Here you go:

 

Downstream Bonding Channel Value Channel ID 197  198  199  200  Frequency 693000000 Hz  699000000 Hz  705000000 Hz  711000000 Hz  Signal to Noise Ratio 36 dB  37 dB  36 dB  37 dB  Downstream Modulation QAM256  QAM256  QAM256  QAM256  Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading -6 dBmV   -6 dBmV   -7 dBmV   -7 dBmV  

 

Upstream Bonding Channel Value Channel ID 4  Frequency 32200000 Hz  Ranging Service ID 6543  Symbol Rate 5.120 Msym/sec  Power Level 53 dBmV  Upstream Modulation [3] QPSK
[3] 64QAM
  Ranging Status Success 

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Connection Expert
EG
Posts: 34,155
Registered: ‎12-24-2003

Re: Keep beiing redirected to Comcast registration page

‎02-19-2011 01:45 PM

You have a bit of a connection quality issue which 'may' be causing the issue. Are there any excess/unneeded coax splitters in the line leading directly to the modem that can be eliminated ? Also try refreshing all connectors within your reach and insure that that are tight. It may still be a provisioning issue with which a phone call will be necessary. If you can't get that upstream power level down below 50dB a tech visit is indicated.

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Re: Keep beiing redirected to Comcast registration page

‎02-19-2011 02:00 PM

Thanks.  Do you think a Level 1 Comcast tech knows how to re-provision or does that have to be kicked up to a Level 2 Tech?

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Connection Expert
EG
Posts: 34,155
Registered: ‎12-24-2003

Re: Keep beiing redirected to Comcast registration page

‎02-19-2011 03:39 PM

The first CAE that you get on the line 'should' be able to do this. YMMV.

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