02-19-2011 10:20 AM
I added a new Motorola SurfBoard modem about 2 months ago. Everything was fine for about 6 weeks but now every once in awhile I while surfing the internet I get redirected to a page that appears to be the Comcast registration page. Sometimes the page has one box asking me for my Comcast account number and other times the page displays two boxes asking for my Comcast ID and password. I have scanned my pc for trojans and it appears clean. Could this be a phone web page tring to get my Comcat info? The address appears legit as it reads something to like http Comcast Netminder Agent Reg". Or is it a modem reg issue?
02-19-2011 11:54 AM
Call in, tell them exactly what is going on and ask them to re-provision the modem. In the meantime can we see the modem's signal stat figures please. Get them here http://192.168.100.1
02-19-2011 12:54 PM
Is this what you are loking for?
Signal Stats (Codewords) Bonding Channel Value Channel ID 197 198 199 200 Total Unerrored Codewords 20566385582 20566385759 20566385939 20566385451 Total Correctable Codewords 251 263 227 301 Total Uncorrectable Codewords 1619 1506 1485 1515
02-19-2011 01:07 PM
Not exactly but at least your codeword errors are very low. What we want to see are the "Downstream Power Level, the Upstream Power Level, and the SNR (Signal to Noise Ratio) figures.
02-19-2011 01:38 PM
Here you go:
Downstream Bonding Channel Value Channel ID 197 198 199 200 Frequency 693000000 Hz 699000000 Hz 705000000 Hz 711000000 Hz Signal to Noise Ratio 36 dB 37 dB 36 dB 37 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading -6 dBmV -6 dBmV -7 dBmV -7 dBmV
Upstream Bonding Channel Value Channel ID 4 Frequency 32200000 Hz Ranging Service ID 6543 Symbol Rate 5.120 Msym/sec Power Level 53 dBmV Upstream Modulation  QPSK
Ranging Status Success
02-19-2011 01:45 PM
You have a bit of a connection quality issue which 'may' be causing the issue. Are there any excess/unneeded coax splitters in the line leading directly to the modem that can be eliminated ? Also try refreshing all connectors within your reach and insure that that are tight. It may still be a provisioning issue with which a phone call will be necessary. If you can't get that upstream power level down below 50dB a tech visit is indicated.
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