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New Visitor
wadewynn
Posts: 1
Registered: ‎08-12-2013

Modem can not handle speed paid for

I have a question. I purchased the Premier package a while ago and it says speeds up to 50MBPS. My modem went out and I had a guy come out and replace the 2.0 modem and he said this 2.0 modem does not even handle anything over 30MBPS. I have since requested the 3.0 but how can Comcast charge me for up to 50MBPS and the modem can only handle UP TO 30MBPS? I (lease) this modem for 7.00 per month. Does Comcast not check the speed limits on modems before upgrading packages? I want my money back. (plus modem fees)

 

WW

 

 

New Visitor
Shelley74
Posts: 2
Registered: ‎10-05-2013

Re: Modem can not handle speed paid for

What happened? I have same problem
Regular Contributor
Posts: 51
Registered: ‎11-04-2003

Re: Modem can not handle speed paid for


wadewynn wrote:

I have a question. I purchased the Premier package a while ago and it says speeds up to 50MBPS. My modem went out and I had a guy come out and replace the 2.0 modem and he said this 2.0 modem does not even handle anything over 30MBPS. I have since requested the 3.0 but how can Comcast charge me for up to 50MBPS and the modem can only handle UP TO 30MBPS? I (lease) this modem for 7.00 per month. Does Comcast not check the speed limits on modems before upgrading packages? I want my money back. (plus modem fees)

 

WW

 

 


Call them if you are leasing & ask for a credit & tell them you want a DOCSIS 3.0 modem!