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New Visitor
Posts: 1
Registered: ‎08-06-2008

Modem can't handle internet speed.

I received notice my Modem was unable to keep up with internet speed. Can you mail a new Modem with instructions to my billing address?

Connection Expert
EG
Posts: 43,213
Registered: ‎12-24-2003

Re: Modem can't handle internet speed.

Browse to this link;

http://www.comcast.com/deviceupgrade/?SCRedirect=true

Fill out and submit form.

New Visitor
creedgaming
Posts: 8
Registered: ‎04-20-2013

Re: Modem can't handle internet speed.

You can go to your local comcast center and get a 3.0 modem for $7 a month or you can buy one for around $100..... Beware if you buy your own Comcast will need model number , information about your modem if you need help troubleshooting in the future....

Connection Expert
EG
Posts: 43,213
Registered: ‎12-24-2003

Re: Modem can't handle internet speed.

[ Edited ]

Specifically they need the HFC / RF MAC address and the serial number of it. This is for registration / provisioning it for service on the system purposes and really has nothing to do directly with troubleshooting it. If it is owned by the end user they will not provide any support for it anyway but they will troubleshoot your line.

 

In addition, if one has an eMTA / telephony type modem for their phone service, one may not be able to use a customer owned eMTA on the local system. Some local franchises still require that you rent an eMTA from CC.