05-21-2012 10:46 AM
For the last week my modem has been losing it's connection about every 15 to 20 minutes. Do I need a new modem? I've rebooted everything several times. I've unplugged everything. I have wireless, so I disconnected the router and ran modem straight to the computer but I still have the same issue.
05-21-2012 11:23 AM
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
05-21-2012 03:35 PM
That address is the correct one. Be advised that the modem may need to actually be in "sync mode" with the Comcast system (the "Online" light solidly lit) in order to access the user interface.
05-21-2012 04:08 PM
Strange, the online light is on solid but I am still unable to access the link to get the stats for you. I've tried typing in the address, and I've tried just clicking on your link. You think I should place a service call and have someone out to check everything out?
05-21-2012 05:56 PM
Unplug all connecting cables and wait 3-5 minutes. Then re-connect everything and give it the time it needs to re-sync with Comcast. Any difference ? If not, perhaps the modem has a hardware malfunction..
07-15-2013 01:06 PM
I had the same problem, tried everything, even had comcast reset modem. Later found out I had a bad telephone causing the problem. Changed phone and everything works fine.
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