Basic Internet Connectivity And Modem Help

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Contributor
Contributor
Posts: 21
Registered: ‎04-27-2008

Modem replaced now I have no WIFI at more than 2FT from the modem

‎11-27-2012 02:25 PM

what gives......? I am so disgusted with Comcast.... I really don't know what to do any more......

 

first my connection was dropping constantly every few minutes on the gateway modem....... they changed the box out yesterday.... and my previously working WIFI ... will not connect when I am 2 ft from the dam modem.

 

the light disappears and then comes back on blinking....... constantly.......

 

for the last 6 months I have experienced nothing but problems with comcast and its equipment....... but some wireless techs want to advise me to pay them to troubleshoot a problem that is a COMCAST PROBLEM......

 

they are sending me a new box that is suppose to arrive on Friday........ but who cares right...... I am tired of all this box switching..... and experiencing a different problem after each technician and switch......

 

Really.......what am I am struggling to pay for every month.... a damheadache?

 

sorry but I get frustration and headaches for free....... right now I need what I pay for to be working..... 

 

Thank you very much

 

 

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Contributor
Contributor
Posts: 21
Registered: ‎04-27-2008

Re: Modem replaced now I have no WIFI at more than 2FT from the modem

‎11-27-2012 02:43 PM

And does this mean anything to anyone

 

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:26:f3:58:d6:60;CMTS-MAC=00:01:5c:22:76:45;CM-QOS=1.1;CM-VER=3.0;2012/11/27 13:41:58critical
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:26:f3:58:d6:60;CMTS-MAC=00:01:5c:22:76:45;CM-QOS=1.1;CM-VER=3.0;2012/11/27 13:36:58critical
Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=00:26:f3:58:d6:60;CMTS-MAC=00:01:5c:22:76:45;CM-QOS=1.1;CM-VER=3.0;2012/11/27 13:36:51warning
TCS Partial Service;CM-MAC=00:26:f3:58:d6:60;CMTS-MAC=00:01:5c:22:76:45;CM-QOS=1.1;CM-VER=3.0;2012/11/27 13:36:51warning
No Ranging Response received - T3 time-out;CM-MAC=00:26:f3:58:d6:60;CMTS-MAC=00:01:5c:22:76:45;CM-QOS=1.1;CM-VER=3.0;2012/11/27 13:36:46critical
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Connection Expert
EG
Posts: 34,240
Registered: ‎12-24-2003

Re: Modem replaced now I have no WIFI at more than 2FT from the modem

[ Edited ]

‎11-27-2012 04:26 PM - edited ‎11-27-2012 04:27 PM

Is this a wireless only problem or do hardwired connections to the device do the same thing ? What do the modem's signal stats look like ? Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

 

What is the exact make and model number of the device ?

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