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New Visitor
Jmsla8528
Posts: 1
Registered: ‎05-01-2013

Modem speed upgrade

I received notice that you've upgraded my Internet speed. Comcast supplied my modem, do I need to do anything to ensure that I am getting the top notch speed? I don't notice it being faster?
James Johnson
Connection Expert
EG
Posts: 42,430
Registered: ‎12-24-2003

Re: Modem speed upgrade

Which speed tier are you actually subscribed to ? What is the exact make and model number of your modem ? Have you properly powercycled / reset it ?

New Visitor
TheComputerGuy
Posts: 1
Registered: ‎05-01-2013

Re: Modem speed upgrade

If you want to really know if you are getting the speed you pay for, speedtest.net is always a great way to test out your service. They accurately test out most services and it's free to use.

Connection Expert
EG
Posts: 42,430
Registered: ‎12-24-2003

Re: Modem speed upgrade


TheComputerGuy wrote:

If you want to really know if you are getting the speed you pay for, speedtest.net is always a great way to test out your service. They accurately test out most services and it's free to use.


This test is actually better.


http://www.cc.gatech.edu/~partha/diffprobe/shaperprobe.html

It is considered a gold standard by savvy techs for accuracy and reliability in comparison to any of those run of the mill Flash/Java based type of testing sites. It has the ability to differentiate between the "Powerboost" burst speeds and the actual sustained speeds.

Contributor
Asphyxiant
Posts: 9
Registered: ‎05-02-2013

Re: Modem speed upgrade

What kind of modem do you have?

Connection Expert
EG
Posts: 42,430
Registered: ‎12-24-2003

Re: Modem speed upgrade

That was already asked...