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New Visitor
macmohan0007
Posts: 1
Registered: ‎12-01-2013

My Internet Speed Slowed down since Today morning

Hi.. my troble started today. My internet was working ok but since morning speed id too slow. Can anyone help me on this? I have reset the modem as well but no benefit.

New Visitor
defriter
Posts: 2
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Same here, my speed went from 25 mpbs to .5 mbps and I've been on hold on my phone for 30 minutes now. this is ridiculous

New Visitor
NetHacker
Posts: 2
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Same here,down from 30 to 1...Romeoville IL

New Visitor
masseyman
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Same here, I can't hardly get 1MB.  The usual is over 25.  Have reset numerous times, no change

New Visitor
ernolan
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Mine is also at around 0.5 Mbps

 

Any solutions yet?

New Visitor
dhampy
Posts: 2
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Same in Macomb IL. Reset my router and now it can't connect. Yay.
Contributor
jerry-d
Posts: 5
Registered: ‎06-29-2013

Re: My Internet Speed Slowed down since Today morning

My speed has dropped from my usual speed of 25 Mbps down  to 0.5 Mbps down. My speed going up is OK at 5.0 Mbps. This test is using the servers in Detroit or Twin Cities. I cannot use Chicago servers (recommended) at all.

Visitor
Posts: 1
Registered: ‎12-14-2009

Re: My Internet Speed Slowed down since Today morning

Ours has been slow too since this morning.  We've also reset the modem and router.  Currently are paying for the "Performance" package and have been getting 0.90Mbps download average all day.  Upload is running about 5Mbps average.  The download speed should be up tp 25Mbps (about 25 times what we're getting).  (And no, nothing else is running on the connection... just the speed test.

New Visitor
Posts: 2
Registered: ‎01-30-2009

Re: My Internet Speed Slowed down since Today morning

Not solution but same is happening to me.  I have notice one thing in particular my wan Ip address for modem changed to a weird one.  Not the usual 98.x.x.x but a 24.x.x.x one.  Seems to be the problem for me.  Support can't undestand why or what is wrong and is sending a tech to my house.  No outage reported in my area they say.  LOL

New Visitor
edge611
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Dont waste your time sitting on the phone waiting to talk to someone theyre just going to feed you the regular B.S about turning your modem on and off and making sure all your cables are connected properly. 

New Visitor
DCW2
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Ours too.

New Visitor
rqrphoto
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Lafayette, Indiana  0.5 mbps   slower even than the normal slow upload speed.   Not acceptable!  Can't wait for Metronet to arrive in my neighborhood.  

New Visitor
puterdoctor45
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Technician online chat is hovering around 600, probably about an hour wait. Looks like major

connection issues in the IL area.

New Visitor
Crocyson
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

I noticed the same dhcp address change from 98.x.x.x to 24.x.x.x.  I'm in Monee, IL and it seems there are a few people in IL having the same problem.  I've been on hold for 95 minutes.  I tried to use the chat feature but that also has a queue of 750 people or estimated 85 minutes.  I'm thinking they have some down equipment, or someone screwed up routing,  and that on site tech visit is going to be a waste of time.  

New Visitor
jljljljl
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Same issue in NE IN, upload speed is fine around 5mb but download is around .5mb.  Quite annoying

New Visitor
murphsea
Posts: 5
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Mine slowed down earlier today so I rebooted the cable modem. Now it won't connect at all.

I'm currently number 108 for the chat support. I'm in Naperville IL.

 

Of course, you go to the comcast site and it says that there's no outages. Typical.

All they have to do is put up a message saying that they have an outage and we wouldn't be all wasting our time.

New Visitor
Miguel5555555
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Mine has been down as well, usually 55MB down between .5-1 MB DL 11MB UL. Called CR because I did a reset on my "bought" modem Motorola SB6141 and it wouldn't reconnect. Since i still hadn't return the rented modem, I switch to that. Finally got it to connect to the internet but my DL speed was still the same. They said they were going to send out a tech. But i believe it's a problem with Comcast and not the subscribers. Hopefully they get it fixed soon. Logansport, IN. 

Contributor
Posts: 9
Registered: ‎12-18-2006

Re: My Internet Speed Slowed down since Today morning

Slow tonite in Central Indiana/Indy, also.

New Visitor
crc863
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Starting this afternoon around 3pm I have had a terrible connection. Very high pings and jitter. Slower speeds.

 

Lansing IL

Visitor
Posts: 1
Registered: ‎03-24-2007

Re: My Internet Speed Slowed down since Today morning

Me too. - Indianapolis, IN

New Visitor
Nostif
Posts: 4
Registered: ‎08-17-2013

Re: My Internet Speed Slowed down since Today morning

Same problem in Northwest Indiana, contacted a tech online but as usual they don't have a clue. Did their runaround about resetting router and sending a signal refresh. Stuck at .67 download, such a joke, why would I even pay for this?

New Visitor
Fumarin
Posts: 2
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Ditto here in Utica, IL (north central Illinois)

 

Getting 1.07 MBps down / 6.67 MBps up... We use our cell phones through an Internet connection and can't stay on the phone long enough to talk to someone *sigh*

New Visitor
bassmancavs
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Indianapolis, IN same thing here.

 

Been having issues all day, just got booted offline for about 3 hours, and now that I'm back on, speeds of roughly 0.5MB.  Not to mention when I called in during the outage the auto-promts hung up on me 4 times in a row before I gave up on it.

 

 

New Visitor
Rdas122013
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Seen very poor speeds since yesterday in the buffalo grove suburb. Recycled modem and router multiple times. Normally see speeds of 25 mbps but now seeing lower single digit speeds only.
New Visitor
Clon3isnasty
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Same here in NW Indiana. Haven't been on all weekend so I'm not sure when it started. Do they really have no clue this is an issue at this point?
New Visitor
JeremyIndy
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Been down this evening with same symptoms for me, greater Indianapolis area. Normally, 24 to 25 Mbps, now, averaging around 0.4. Problem appears to be internal Comcast routing from what I'm seeing.

 

Pinging google 100 times, I get around 13% loss:


Ping statistics for 74.125.225.114:

Packets: Sent = 100, Received = 87, Lost = 13 (13% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 57ms, Average = 43ms

 

So a tracert:


C:\Windows\system32>tracert www.google.com

Tracing route to www.google.com [74.125.225.112]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * 30 ms 14 ms 98.213.236.1
3 10 ms 14 ms 9 ms te-9-2-ur02.greenwood.in.indiana.comcast.net [69.139.202.217]
4 31 ms 20 ms 24 ms te-5-4-ur01.seymour.in.indiana.comcast.net [68.85.177.26]
5 21 ms 23 ms 23 ms 162-151-37-29-static.hfc.comcastbusiness.net [162.151.37.29]
6 28 ms 31 ms 31 ms he-1-15-0-0-ar01.elmhurst.il.chicago.comcast.net [68.87.230.245]
7 31 ms 31 ms 31 ms he-2-6-0-0-cr01.chicago.il.ibone.comcast.net [68.86.94.153]
8 * * * Request timed out.
9 * * * Request timed out.
10 42 ms 44 ms * as15169-4.350ecermak.il.ibone.comcast.net [66.208.233.142]
11 41 ms * 117 ms 209.85.255.26
12 * 43 ms * 209.85.240.150
13 42 ms 43 ms 41 ms ord08s08-in-f16.1e100.net [74.125.225.112]

 

And after a pathping stopped after hop 7, I pinged hop 7 100 times and hop 10 100 times. Seems whatever is the problem is in Illinois, between their Chicago and Ecermak routers:


Hop 7:

Ping statistics for 68.86.94.153:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 62ms, Average = 35ms

 

Hop 10:

Ping statistics for 66.208.233.142:
Packets: Sent = 100, Received = 84, Lost = 16 (16% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 82ms, Average = 45ms

 

New Visitor
tetralite
Posts: 1
Registered: ‎12-01-2010

Re: My Internet Speed Slowed down since Today morning

Mine won't work at all now. Waited on the phone for 45 minutes never got my call answered. Will be asking for a credit for loss of service.
New Visitor
sunbur
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Same .5 here in kokomo indiana, everyone would be far better off if comcast would just post a "we are aware of blah blah" . Everyone's service will have issues, its how they deal with them that shows who is the best. And pretending they dont exist to your customers isnt the way.

New Visitor
LJCooper67
Posts: 4
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

[ Edited ]

This just started for me about an hour ago in Valparaiso, upload is fine, but download craps out at .9 - 1.1 mb, I am also on the Perfomance package. Looking in here, it seems everyone is having this issue all over IN/IL . I've also tried the reset IP, reset modem, cleared caches, dumped cookies, turned my modem off for 10 minutes and let it reboot again, all for nothing. This is the first time I have had any issues with speed this drastic, and I have been a customer for over a year.

New Visitor
MichianaHealth
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Speed test results from LaPorte Indiana: http://www.speedtest.net/my-result/3138391367

Same as everyone else.  1mbps down 5 mbps up.

No answers from comcast here - 724 in chat que at 11:00pm and phone message says to call back - experiencing higher than average call volumes.

 

New Visitor
kjbolin
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Fishers, IN here. I've reset my modem and router 3 times, but I'm still getting under 1mbps on internet speed test. I'm usually up around 25. 

 

Suuuure hoping they're working on this. 

New Visitor
bwframe
Posts: 2
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Yep, barely working here. Southern IN.

How/where do we sign up to get email/txt updates for this outage problem?

 

http://www.speedtest.net/result/3138382890.png

 

 

New Visitor
Nintendo_ted
Posts: 2
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Confirmed,I am a Comcast Field Tech who lives in the Indianapolis area....ive spent the last hour and a half rewiring my home from the inside out trying to resolve the issue , as well as swapping my Modem, from the trace routes that I have run on my hard wired PC, there is definitely issues with the servers in the Chicago area.

New Visitor
Tony_K
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Joliet/Plainfield area here.  Started seeing isses around 5pm.  Lucky to see .50 right now, usually see 30+.

 

At least I know it isn't just me.

 

I'll have to see how it is in the AM.

New Visitor
Nintendo_ted
Posts: 2
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

[ Edited ]

Confirmed, Ive gotten the same trace routes on my PC as well....Im a field Tech for Comcast. Its definitely a server issue in Chicago.

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.


Tracing route to www.google.com [74.125.225.116]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    39 ms    15 ms    23 ms  68.58.80.1
  3    10 ms    11 ms     9 ms  te-0-0-0-4-sur01.lawrence.in.indiana.comcast.net
 [68.87.209.193]
  4    14 ms    11 ms    12 ms  te-0-5-0-0-ar01.kokomo.in.indiana.comcast.net [6
8.87.230.145]
  5    24 ms    24 ms    23 ms  he-1-14-0-0-ar01.elmhurst.il.chicago.comcast.net
 [68.87.230.241]
  6    27 ms    28 ms    27 ms  he-2-5-0-0-cr01.chicago.il.ibone.comcast.net [68
.86.91.101]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9    35 ms     *        *     as15169-4.350ecermak.il.ibone.comcast.net [66.20
8.233.142]
 10     *        *        *     Request timed out.
 11    35 ms    34 ms    35 ms  209.85.240.150
 12    36 ms     *        *     ord08s08-in-f20.1e100.net [74.125.225.116]
 13    35 ms    35 ms    36 ms  ord08s08-in-f20.1e100.net [74.125.225.116]

Trace complete.


Contributor
manz464
Posts: 6
Registered: ‎05-23-2013

Re: My Internet Speed Slowed down since Today morning

Merrillville IN...Chicago Server... same thing with slow speeds.This is not a problem that needs a tech sent to our home-it's obvious that we are being ignored and not given consideration to advise or just informing us of where the problem is...and when it will be fixed...another big corporate giant that just don't care..

New Visitor
bob777fred
Posts: 1
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

[ Edited ]

I am in the Fort Wayne, IN area experiencing the same issue. I am on the phone with an AWESOME customer service rep running through test after test with me. He has confirmed that a major fiber line has been cut in the Chicago area (a huge hub) and is affecting IL, MI, and IN areas, as well as others.

 

Sorry for the bad news! No news on when it's going to be restored.

New Visitor
murphsea
Posts: 5
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Here's what I was told through chat. Looks like everyone else should just wait for the issue to be fixed and not waste their time trying to get to support.

 

Tech: I sincerely want to assist you with your issue, unfortunately there is outage at your area that is the reason you are unable to browse internet ant getting slow speed . I apologize for the inconvenience this has caused.

 

Tech: Our technicinan is working on this outage ant it will be rectified within 24 hrs .Your ticket no is SI00xxxxxxx

New Visitor
medemay
Posts: 2
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Have to say worse customer service I have ever exeperienced.  Waited about an hour for online chat.  Finally got someone she got a bunch of info then said she was going to reset modem but do not go anywhere or close the chat box.  I waited she rebooted and chat was reconnected and without a word she closed the session.  Then I called the 800 number and found out there is an area wide issue which the person in chat must not of known about but should of.  I then selected to be transferred to a representitive and instead they hung up.  Starting to remember why I left the first time and switched to DSL at a higher price and slower speeds.  Time for these big monopolies of the internet to be broken up and made into smaller entities where they have to provide not only a product but also customer service!

Contributor
manz464
Posts: 6
Registered: ‎05-23-2013

Re: My Internet Speed Slowed down since Today morning

So much for Cyber monday...with speeds like these...http://www.speedtest.net/my-result/3138429538

 

Contributor
Posts: 18
Registered: ‎12-14-2006

Re: My Internet Speed Slowed down since Today morning

Indianapolis, IN

I been having slow connection issues for a couple of hours.  Did the regular power cycling or my modem > router > PC.  Bypassed the Router and did another power cycle.  No improvement.  Change DNS to google public (just for the lols), no improvement.

I noticed something strange when I called in to send a refresh signal to my modem and my modem did not power cycle.  I also noticed very strange speed test results.  Some showing 25Mbps/11Mbps (I pay for Blast50) with the Chicago Comcast server and very low with any other server.

I called in and the csr said there were no outages in my area.  He asked me if i cleared my c&c and I said yes on both browsers.  Then he tried to refresh my modem... twice... and my modem did not respond, it did not power cycle.  This puzzled the csr as much as it puzzled me.  He said he was going to send a tech to check my area and to escalate to the 'Back Office' and that I will recive a call.  HE also mentioned that the 1st of every month there is a bandwitch refresh operation done on the subs and that he thinks that might be it.

I decided to check on the forum just for the lolz and I see a bunch of ppl from IL and IN reporting internet connection issued all day today 12/01.

 

Just for more lols imma add my shaperprobe results and my modem page

 

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 83.212.4.36.

Estimating capacity:
Upstream: 11483 Kbps.
Downstream: 121742 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: No shaper detected.
Median received rate: 11237 Kbps.

Downstream: Measurement aborted due to high packet loss rate.

For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe

 

Downstream Bonding Channel Value
Channel ID
Frequency585000000 Hz 591000000 Hz 549000000 Hz 555000000 Hz 
Signal to Noise Ratio38 dB 38 dB 37 dB 36 dB 
Downstream ModulationQAM256 QAM256 QAM256 QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
0 dBmV  0 dBmV  0 dBmV  0 dBmV  

 

Upstream Bonding Channel Value
Channel ID
Frequency29500000 Hz 36400000 Hz 24200000 Hz 
Ranging Service ID13574 13574 13574 
Symbol Rate5.120 Msym/sec 5.120 Msym/sec 2.560 Msym/sec 
Power Level42 dBmV 43 dBmV 41 dBmV 
Upstream Modulation[3] QPSK
[3] 64QAM
 
[3] QPSK
[3] 64QAM
 
[3] QPSK
[2] 16QAM
 
Ranging StatusSuccess Success Success 

 

Signal Stats (Codewords) Bonding Channel Value
Channel ID
Total Unerrored Codewords48804477 48804481 48804395 48804484 
Total Correctable Codewords45 14 10 13 
Total Uncorrectable Codewords608 639 733 641 

 

Configuration
Frequency Plan:North American Standard/HRC/IRC
Custom Frequency Ordering:Default
Upstream Channel ID:2
Favorite Frequency (Hz)585000000
DOCSIS MIMOHonor MDD IP Mode
Modem's IP ModeIPv6 Only

 

Time Priority Code Message
Dec 01 2013 23:15:035-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:136-NoticeN/ACable Modem Reboot due to power reset ;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Dec 01 2013 22:29:535-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:136-NoticeN/ACable Modem Reboot due to power reset ;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Dec 01 2013 12:57:453-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Nov 17 2013 16:35:555-WarningT07.0RCS Partial Service;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Nov 17 2013 16:35:525-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:136-NoticeN/ACable Modem Reboot due to power reset ;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Nov 17 2013 15:53:405-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:136-NoticeN/ACable Modem Reboot due to power reset ;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Nov 16 2013 14:22:253-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Nov 13 2013 12:45:205-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:203-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:136-NoticeN/ACable Modem Reboot due to power reset ;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Nov 08 2013 09:03:373-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Oct 31 2013 20:52:125-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:136-NoticeN/ACable Modem Reboot due to T4 timeout ;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Oct 31 2013 20:43:283-CriticalR04.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Oct 31 2013 20:43:083-CriticalT05.0SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;
Oct 26 2013 11:28:133-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=cc:7d:37:38:5f:1d;CMTS-MAC=00:01:5c:40:fa:4a;CM-QOS=1.1;CM-VER=3.0;

 

 Model Name: SB6121
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.10-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 5.0
Serial Number: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Firmware Build Time: Oct 29 2012 18:07:13

Contributor
manz464
Posts: 6
Registered: ‎05-23-2013

Re: My Internet Speed Slowed down since Today morning

So much for Cyber monday...with speeds like these..

New Visitor
bwframe
Posts: 2
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

Not trying to be a smart alec here but Comcast is aware that Cyber Monday starts in about 10 minutes right? Amazon is advertising specials every ten minutes...

Contributor
Posts: 18
Registered: ‎12-14-2006

Re: My Internet Speed Slowed down since Today morning

Fun how when I called there was no outage or issue in my area.  The csr told me that.  Now I called again just for the lolz.  Automated woman tells me 'There is a problem on your area and our tech are aware and trying to fix it asap'

 

Good job Comcast.  Took you long enough.  At least now I know is my area and I can go to my DVD library and find something to watch.

New Visitor
Posts: 2
Registered: ‎02-13-2010

Re: My Internet Speed Slowed down since Today morning

[ Edited ]

In Valparaiso, Indiana, and noticed speed issues around 6:30pm CST. After a reset, my modem would not connect at all. The modem, a Cisco dpc2100r2, would not retrieve an IP address from Comcast. So, I went out and purchased the Motorola SB6121 modem. Came home, connected it, and I was able to succesfully acitivate the modem, but still had slow speeds of anywhere between 1-3mbps. I normally get 25-28mbps.

 

 

New Visitor
LJCooper67
Posts: 4
Registered: ‎12-01-2013

Re: My Internet Speed Slowed down since Today morning

trace route results from command prompt:

Tracing route to a1526.dscg.akamai.net [23.3.96.74]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    31 ms    22 ms    39 ms  c-24-1-172-1.hsd1.in.comcast.net [24.1.172.1]
  3    10 ms    10 ms     8 ms  68.86.116.149
  4    12 ms    15 ms    15 ms  te-1-8-0-5-ar01.elmhurst.il.chicago.comcast.net
[68.87.233.185]
  5    24 ms    15 ms    15 ms  he-2-0-0-0-cr01.chicago.il.ibone.comcast.net [68
.86.91.137]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    28 ms    26 ms    26 ms  23-30-206-182-static.hfc.comcastbusiness.net [23
.30.206.182]
  9    26 ms     *       27 ms  a23-3-96-74.deploy.static.akamaitechnologies.com
 [23.3.96.74]

Trace complete.

New Visitor
Xenostar
Posts: 2
Registered: ‎12-02-2013

Re: My Internet Speed Slowed down since Today morning

Lafayette, IN here. I'm supposed to have 25 mbp/s down and 10 mbp/s up. Right now I'm getting .25 mbp/s down and my upload seems to be unaffected.

New Visitor
Silverlock69
Posts: 1
Registered: ‎07-19-2010

Re: My Internet Speed Slowed down since Today morning

Good to know it's not just me, got home from spending the holiday with family and my net speed was in the crapper, 2 hours away in central IL and the speed at Mom's house was fine, with 3 laptops and a Wii sharing the wireless signal. Any word, official or other wise on what the problem is or when it's expected to be fixed?

New Visitor
cblock109
Posts: 1
Registered: ‎12-02-2013

Re: My Internet Speed Slowed down since Today morning

This appears to be a DNS issue. For a temporary resolution, try these Public DNS settings:

 

IPv4:
Primary: 8.8.8.8
Secondary: 8.8.4.4

 

IPv6:
Primary: 2001:4860:4860::8888
Secondary: 2001:4860:4860::8844

 

These have brought my bandwidth back to +50MB/s.
Location: Orland Park, IL

New Visitor
Posts: 2
Registered: ‎01-30-2009

Re: My Internet Speed Slowed down since Today morning

My internet slowness has resolved itself for what I can tell.  Still have that funky ip address scheme 25.x.x.x instead of the norm 98.x.x.x.  I hope that don't spell something of doom for me later on and it is just a normal ip address change.  That 25.x series usually means parked and no interenet when you don't pay your bills lol.  57Mbps down is what I am getting this morning.