07-10-2007 12:06 PM
07-10-2007 01:49 PM
Please bear with me as I don't speak computer jargon at all.I was attempting to hook my mom up with the comcast self install kit. She has a Motorola 5101 modem that came with it.I hooked everything up and downloaded the modem software without a problem. When I began the install of the comcast self install disk, I ran into trouble with the connectivity page. I would not resolve to comcast.net.I was on the phone for what seemed like forever with comcast and they said the brand new modem was probably faulty. I gave them the MAC numbers, etc. and after not being able to connect me, they asked which lights were lit on the modem and when I told them the "online" light was not lit, they said the modem was no good.After talking with another tech, I was told the reason the kit wouldn't work is because I wasn't online. My question now is do I have to have a dial up connection in order to download comcast??? That just doesn't make sense to me?? I was told to hook the modem back up again and if it didn't work to call for a comcast service person to come out to the house.Since I have to drive over an hour again to my mom's to make this attempt at hooking up again, can someone please give me a little advice on what the problem may be before I go out there and waste my time again???It's not a dedicated line, there is a splitter and the tv is working just fine.
07-10-2007 03:07 PM - edited 07-10-2007 03:11 PM
07-10-2007 03:21 PM
07-10-2007 04:00 PM
07-10-2007 05:49 PM
07-10-2007 06:51 PM
07-10-2007 07:00 PM
You can uninstall the driver or leave it. It won't cause any harm, but it is one more bit of the cruft that builds up in a system over time. Personally, I'd uninstall it.
ugottabekidding wrote:I did have to use the install kit for the modem to install drivers for the USB cable .... should I remove these??Can a get the correct splitter at a Radio Shack??? If I can, I'll just pick one up so I have it just in case when I go over there tonight.Also, If I'm understanding this correctly, I don't have to install any Comcast software once I have a connection, correct??? I can just make it her homepage?
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