I recently moved into my condo at the beginning of June, prior to me moving in I had a Comcast installer come out to the new place and install all new equipment (two HD boxes and a modem that handles the phone lines as well). My internet connection worked great for about a week and then the intermittent connections issues started to happen.
My internet slows down to a crawl before eventually dropping out completely. I have had 4 technicians out to my place now, my modem has been replaced, they have replaced the main line going into my condo and they've repunched the internet line in the cable closet on the side of the condo. All of them can confirm that the issue is not inside the condo. As I type this, I have my computer tethered to my cell phone because yet another Comcast tech has left my condo, before he left the internet was working fine. He has been gone for 20 minutes and it is now completly dead again.
I have contacted the regional escalations office for my area in CA and I have been talking with someone there for a month now. This has still yet to have been resolved permanently. I have no idea where I'm supposed to go from here. At this point the escalations office doesn't even seem to be able to help. I've gotten every story imaginable from the technicians that have been out to my place including there are line issues in the area that they are working on, to the line issues have now been fixed so we need to replace your modem and so on...etc. I'm so fed up with contacting Comcast every week with the same issue and having it not be resolved. There must be a way to fix this once and for all, otherwise I'm going to just switch providers... DSL sucks, but slow internet is better than no internet and that's what I've had now off and on since June.
Is there anyone here that can possibly help out, I can provide any information needed. Thank you for reading. I hope to stay a Comcast customer...
