04-13-2012 01:22 PM
Well I just did alot of reading through the forums here.
My Issue: I Play Enemy Territory and World Of Tanks on my Desktop.
Both games keep randomly "timing out" or "pinging out" or "Connection Interrupt" or "Ping 999"
This happens for 2 to 10 seconds. Then the ping returns to a normal 30-40.
Obviously this makes the games very hard to play.
I have checked the status of my modem and all the info showed has it within the specs asked for in the one thread. I have a monster of a desktop so I know it is not that. I have a linksys router, however I am NOT running the desktop wirelessly, it is hardwired to the router.
I have called customer support...and they are of no help. I powered everything on and off, and removed the router from the setup, but still will get the random ping loss.
I did the PING -T test to comcast for 2 miutes and there where 4 or 5 "Request Timed Out"
I Pinged my servers I play on, and the 2nd hop (the one with my IP) gave me the "*" a handful of times when I tested it. Other times, had some numbers in the 1000s, and yet other times there where no issues....Note that all hops AFTER the 2nd hop, where fast and normal (usually around 10 - 20ms)
That 2nd hop, is that something in my house or is that the first bit of comcast equipment (router or node) that I am hitting?
Nothing has changed in my house/computer etc for months (other than auto software updates - IE Windows 7 , antivirus)
Issue has been happening for a few days now. (Location is in New Jersey for those keeping score)
Tech scheduled to come out Monday...
12-12-2012 04:17 PM
Yes. it turns out it was their equipment coming into the area/neighborhood. They finally fixed it after a few days and having the other neighbors acutally complain about it. I always makes me wonder why people dont call to complain when their service is fubarred....especially when you are paying so much $$$ for the service.
Read this thread, it was my most recent: http://forums.comcast.com/t5/Basic-Internet-Connec
also let them know your up and download speeds and ping.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map