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New Visitor
Anon1468530
Posts: 5
Registered: ‎10-19-2005

Re: Modem is constantly shutting down

My connection is constanty up and down as well.  Comcast has replaced my cable from the house to the pole, and from the house connection point to my modem.  I am still having issue.  The issue started for me on January 19, 2012 at about 1:50 pm CST.  I have another tech coming to my house tomorrow.

 

They told me the other day they found a bad "node" and replaced some equipment in my neighborhood, but I am still having issues with my internet dropping and then restarting.  This is FRUSTRATING because I work from home and when the internet goes down, so does my VPN connection and connections to my applications.  If I am copying a large file to the network that also stops and I have to restart it.

 

VERY FRUSTRATING

 

Signed, Lynn

Connection Expert
EG
Posts: 34,726
Registered: ‎12-24-2003

Re: Modem is constantly shutting down

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.