Basic Internet Connectivity And Modem Help

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Visitor
Visitor
Posts: 1
Registered: ‎11-29-2006

Re: Why has my intert been crashing so much?

‎10-01-2011 01:51 PM

Yes-- our home in ternet too!! it crashed yesterday and my wife finally got it back running only to have it crash this afternoon. we now cannot get a live human being on the phine to fix it!!! I THOUGHT COMCAST HAD A CUSTOMER GUARANTEE 24/7 LIVE SERVICE.

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Connection Expert
EG
Posts: 34,286
Registered: ‎12-24-2003

Re: Why has my intert been crashing so much?

‎10-01-2011 03:37 PM

What do your modem's signal stats look like ? Get them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers

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Contributor
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Anora
Posts: 5
Registered: ‎07-26-2010

Re: Why has my intert been crashing so much?

‎10-02-2011 10:56 PM

DPC2100R2

Modem Serial Number

 202337457

Cable Modem MAC Address

 00:14:f8:bf:b3:d8

Hardware Version

 2.0

Software Version

 dpc2100R2-v2.0.2r1256-100817as

Receive Power Level

 -12.0 dBmV

Signal to Noise Ratio

 35.5 dB

Transmit Power Level

 55.2 dBmV

Cable Modem Status

 Operational



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Connection Expert
EG
Posts: 34,286
Registered: ‎12-24-2003

Re: Why has my intert been crashing so much?

‎10-02-2011 11:06 PM

Your power levels are out of spec. Are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured ? If not, perhaps a tech visit is in order to investigate and correct.

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