10-01-2011 01:51 PM
Yes-- our home in ternet too!! it crashed yesterday and my wife finally got it back running only to have it crash this afternoon. we now cannot get a live human being on the phine to fix it!!! I THOUGHT COMCAST HAD A CUSTOMER GUARANTEE 24/7 LIVE SERVICE.
10-01-2011 03:37 PM
What do your modem's signal stats look like ? Get them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers
10-02-2011 10:56 PM
Modem Serial Number
Cable Modem MAC Address
Receive Power Level
Signal to Noise Ratio
Transmit Power Level
Cable Modem Status
10-02-2011 11:06 PM
Your power levels are out of spec. Are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured ? If not, perhaps a tech visit is in order to investigate and correct.
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