06-23-2010 04:43 PM
Still loosing connections followed by a T3 timeout; or the T3 timeout follows "reboot"?
What is the diff on reboot vs reset? Just had a loss of connection where the leds are turned off & don't come on for about 2 min as I went to the next room to see if the TV was also disconnected.
The status ARRIS still show "uptime" of 2 + days. When either the CC support sends the "signal"(?) the modem (emta) considers that the modem was down & a new uptime begins after it becomes active again. Same when I hit the eMTA reset button.
With the T3 timeout disconnect where all the leds are turned off except for the power led, the uptime is not affected; but the telephone part of the ARRIS emta events show the phone line status of disconnect (oos) & connect (is).
So, which part of the ARRIS emta still have 2 days of "uptime"??
The changeover of the HD TV channels wasn't completed on 6/18/2010 as claimed by CC so I think CC is still fiddling with the cable connections since TV is coming thru the same wire cable as the internet connects. Evidently, only a very few received word that the completion will be done on 8/3/2010. It is a long time to put up with the internet disconnects because CC is still fiddling with their boxes.
06-24-2010 03:58 PM
Do you have the Triple Play where you have Telephone Service along with TB and Internet?
If so, do you lose dial tone at the same time you lose the Internet?
I do have Triple Play. When the LEDs go off, the phone lose the dialtone as well since the 2 phone leds are also off; this was the 1st thing I've checked & checked again & again. So this is total internet cable outage for the eMTA which doesn't include the TV, maybe.
When I just unplug the eMTA, the "modem" part leds go off but the phone leds remain on because of the battery & there is ia dialtone; the eMTA log does show/recognize a loss of power & the return of power (AC).
I'm also thinking that whatever "maintenance" signals CC is sending may have included a combo of whatever normally does the reboot but not a reset?.
06-24-2010 10:39 PM
REBOOTED again at 7:31 PM PDT.
eMTA leds are off & both internet & phone lines are dead for over 2 mins.
Will post same problem in the digital phone area so MAYBE someone will REALLY check into it.
Signals are good for both downstream & upstream; got back my 2-3 dbmv for downstream. Tech says the connectors are good as well as the signals.
Who is making the modems/eMTAs have intermittant connections? Never had that last year; 2010 is a bad year.
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