Agreed. This makes little sense.
Further, customers are somewhat "isolated" from the local Comcast centers now, as they do not promote a direct local number to contact them, rather one is directed to the CS line.
If one wants to attempt a swap via the local office, one needs to bring the modem in, and then see if they have anything appropriate in stock.
Based on the current operational model, the clear advice should be to have a customer desiring a swap on their modem to call Comcast CS first.
