I know when I call support, there is an option to have a signal sent to reset the cable modem. Instead of having to call, or physically unplug the modem, is there simply a customer support page somewhere that has a link to click that requests the "reset modem" signal be sent? If not - sounds like a good idea huh? My connection speed consistently declines between the modem resets I do to get better speed....
Thank you so much for your reply. Besides the great information, you fulfilled my request! At this page: http://192.168.100.1/config.htm there is a "modem reset" button that my modem responds to. So, until I decide if I need to replace it, this makes resetting it to get better speed a breeze!
You should not have to constantly powercycle the modem to get better speeds. This sometimes indicates a RF signal/connection quality issue. Why not post up your signal stats just for the Halibut ?
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
Also, what is the exact make and model number of that modem ?
You do indeed have an RF signal/connection quality issue. Are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured ? If not, perhaps a tech visit is in order to investigate and correct.
Oh no - I'm doomed..there is no splitter right here, under my desk, but no telling where the cable goes once it disappears into the wall....I hate having to get some on out here....I just know there's nothing definitive they will find....I will wait to see how my connection speed changes. Just now speed test shows 23.48 Mbps down after a power cycle...
.I just know there's nothing definitive they will find....
Why do you say that ? It may be something obvious and simple. It could even be a problem with the drop cable from the pole which they would be responsible to fix for free. Be advised that if they do find a problem with any wiring or equipment that they don't own and you do, the tech may add a repair charge at his discretion.
I appreciate your time and opinion. I will consider calling for a service visit if my connection speed consistently slows. I don't mind resetting the modem now and again - especially using the reset button on the config web page. I have bookmarked the speed test page so I can check more often. Thanks again....
There are outlets in each room. I think the main box is outside. Thanks for the tip. I'll check the connection there, see which comes back to the office, and make sure there aren't any splitters. Again - thanks so much to all who take the time to help troubleshoot....
