01-12-2012 07:03 PM - edited 01-12-2012 07:24 PM
I know when I call support, there is an option to have a signal sent to reset the cable modem. Instead of having to call, or physically unplug the modem, is there simply a customer support page somewhere that has a link to click that requests the "reset modem" signal be sent? If not - sounds like a good idea huh? My connection speed consistently declines between the modem resets I do to get better speed....
01-12-2012 09:23 PM
Until they do the old ways still work
unplug the modem does the same thing.
If you have comcast phone service then pushing reset on back will work
this issue you have can still be signals or a old end of life modem
for eol modem look herehttp://mydeviceinfo.comcast.net/
please post signals from modem click this link
01-13-2012 02:38 PM
Thank you so much for your reply. Besides the great information, you fulfilled my request! At this page: http://192.168.100.1/config.htm there is a "modem reset" button that my modem responds to. So, until I decide if I need to replace it, this makes resetting it to get better speed a breeze!
01-13-2012 03:07 PM - edited 01-13-2012 03:09 PM
You should not have to constantly powercycle the modem to get better speeds. This sometimes indicates a RF signal/connection quality issue. Why not post up your signal stats just for the Halibut ?
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
Also, what is the exact make and model number of that modem ?
01-13-2012 03:20 PM - edited 01-13-2012 03:25 PM
Model: Motorola SB5120
Frequency 711000000 Hz
Signal to Noise Ratio 33 dB
Network Access Control Object ON
Power Level -14 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value Channel ID 3
Frequency 30600000 Hz
Ranging Service ID 5141
Symbol Rate 5.120 Msym/s
Power Level 49 dBmV
01-13-2012 03:28 PM - edited 01-13-2012 03:28 PM
You do indeed have an RF signal/connection quality issue. Are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured ? If not, perhaps a tech visit is in order to investigate and correct.
01-13-2012 03:31 PM - edited 01-13-2012 03:38 PM
Oh no - I'm doomed..there is no splitter right here, under my desk, but no telling where the cable goes once it disappears into the wall....I hate having to get some on out here....I just know there's nothing definitive they will find....I will wait to see how my connection speed changes. Just now speed test shows 23.48 Mbps down after a power cycle...
01-13-2012 03:38 PM
.I just know there's nothing definitive they will find....
Why do you say that ? It may be something obvious and simple. It could even be a problem with the drop cable from the pole which they would be responsible to fix for free. Be advised that if they do find a problem with any wiring or equipment that they don't own and you do, the tech may add a repair charge at his discretion.
01-13-2012 03:51 PM
I appreciate your time and opinion. I will consider calling for a service visit if my connection speed consistently slows. I don't mind resetting the modem now and again - especially using the reset button on the config web page. I have bookmarked the speed test page so I can check more often. Thanks again....
01-13-2012 05:20 PM
Do you have cable outlet boxes in each room
when they build some house with those outlet.the main connection are in a utility closets or in a box in the basement mark TV.
Sometime just replacing the splitter in there will help ,no tech needed
01-13-2012 05:47 PM
There are outlets in each room. I think the main box is outside. Thanks for the tip. I'll check the connection there, see which comes back to the office, and make sure there aren't any splitters. Again - thanks so much to all who take the time to help troubleshoot....
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