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Contributor
SimUser
Posts: 11
Registered: ‎02-10-2011

Slow Connection in Albuquerque, NM

Checked modem and all signal ranges are in proper ranges.

 

Performed ping -t comcast.net and recieved the following:

 

Pinging a1526.g.akamai.net [96.17.164.176] with 32 bytes of data:
Reply from 96.17.164.176: bytes=32 time=1230ms TTL=56
Reply from 96.17.164.176: bytes=32 time=989ms TTL=56
Reply from 96.17.164.176: bytes=32 time=1146ms TTL=56
Reply from 96.17.164.176: bytes=32 time=1130ms TTL=56
Reply from 96.17.164.176: bytes=32 time=868ms TTL=56
Reply from 96.17.164.176: bytes=32 time=967ms TTL=56
Reply from 96.17.164.176: bytes=32 time=883ms TTL=56
Reply from 96.17.164.176: bytes=32 time=1199ms TTL=56
Reply from 96.17.164.176: bytes=32 time=1518ms TTL=56
Reply from 96.17.164.176: bytes=32 time=1789ms TTL=56
Reply from 96.17.164.176: bytes=32 time=1859ms TTL=56
Reply from 96.17.164.176: bytes=32 time=1920ms TTL=56
Reply from 96.17.164.176: bytes=32 time=1708ms TTL=56
Reply from 96.17.164.176: bytes=32 time=753ms TTL=56
Reply from 96.17.164.176: bytes=32 time=441ms TTL=56
Reply from 96.17.164.176: bytes=32 time=465ms TTL=56
Reply from 96.17.164.176: bytes=32 time=779ms TTL=56
Reply from 96.17.164.176: bytes=32 time=761ms TTL=56
Reply from 96.17.164.176: bytes=32 time=537ms TTL=56
Reply from 96.17.164.176: bytes=32 time=406ms TTL=56
Reply from 96.17.164.176: bytes=32 time=281ms TTL=56
Reply from 96.17.164.176: bytes=32 time=370ms TTL=56
Reply from 96.17.164.176: bytes=32 time=428ms TTL=56

Ping statistics for 96.17.164.176:
    Packets: Sent = 23, Received = 23, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 281ms, Maximum = 1920ms, Average = 975ms

Connection Expert
EG
Posts: 42,970
Registered: ‎12-24-2003

Re: Slow Connection in Albuquerque, NM

Can we see the modem's signal stats anyway please ? Can you also please post the results of a trace to www.google.com

Contributor
SimUser
Posts: 11
Registered: ‎02-10-2011

Re: Slow Connection in Albuquerque, NM

This page provides information about the current upstream and downstream signal status of your Cable Modem.


Downstream Bonding Channel Value Channel ID 75  Frequency 699000000 Hz  Signal to Noise Ratio 38 dB  Downstream Modulation QAM256  Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 10 dBmV   Upstream Bonding Channel Value Channel ID 9  Frequency 37000000 Hz  Ranging Service ID 6312  Symbol Rate 5.120 Msym/sec  Power Level 41 dBmV  Upstream Modulation [3] QPSK
[3] 64QAM
  Ranging Status Success  Signal Stats (Codewords) Bonding Channel Value Channel ID 75  Total Unerrored Codewords 341072549  Total Correctable Codewords 0  Total Uncorrectable Codewords 1372 


Status | Signal | Addresses | Configuration | Logs | Help

 

© Copyright 1997-2008



Contributor
SimUser
Posts: 11
Registered: ‎02-10-2011

Re: Slow Connection in Albuquerque, NM

sorry for the poor formatting, this forum strips the html that sb6120 signal page uses

 

here is the google tracert.

 

Tracing route to www.l.google.com [74.125.224.48]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.10.1
  2   441 ms   477 ms   540 ms  76.18.86.1
  3   570 ms   595 ms   734 ms  ge-4-18-ur02.albuquerque.nm.albuq.comcast.net [
8.85.65.193]
  4   767 ms   828 ms   886 ms  te-8-4-ar02.albuquerque.nm.albuq.comcast.net [6
.86.182.29]
  5   676 ms   526 ms   752 ms  te-0-1-0-4-cr01.santateresa.tx.ibone.comcast.ne
 [68.86.91.29]
  6   932 ms   916 ms   778 ms  pos-0-5-0-0-cr01.losangeles.ca.ibone.comcast.ne
 [68.86.86.13]
  7   842 ms   925 ms   984 ms  pos-0-15-0-0-cr01.dallas.tx.ibone.comcast.net [
8.86.85.138]
  8   565 ms   589 ms   522 ms  pos-0-0-0-0-pe01.1950stemmons.tx.ibone.comcast.
et [68.86.86.90]
  9   534 ms   511 ms   556 ms  75.149.231.70
 10   918 ms   461 ms   375 ms  72.14.233.85
 11   789 ms   729 ms   584 ms  209.85.250.234
 12  1072 ms   763 ms   677 ms  209.85.253.178
 13   794 ms   880 ms  1164 ms  64.233.174.15
 14   834 ms   956 ms   924 ms  74.125.224.48

Trace complete.

Connection Expert
EG
Posts: 42,970
Registered: ‎12-24-2003

Re: Slow Connection in Albuquerque, NM

[ Edited ]

The downstream power is a little high and it may be fluctuating even higher intermittently. The newer specs prefer -7dB to +7dB on modern systems. Rest are good. Can you remove the router temporarily for troubleshooting purposes and trace again to see if you still get that high latency figure on the first CC hop ? Your issue lies very close to home.

Contributor
SimUser
Posts: 11
Registered: ‎02-10-2011

Re: Slow Connection in Albuquerque, NM

[ Edited ]

ok with router removed:

 

Tracing route to www.l.google.com [74.125.224.81]
over a maximum of 30 hops:

  1     7 ms    11 ms    19 ms  76.18.86.1
  2     *       11 ms    11 ms  ge-4-18-ur02.albuquerque.nm.albuq.comcast.net [6
8.85.65.193]
  3    10 ms     8 ms    18 ms  te-8-4-ar02.albuquerque.nm.albuq.comcast.net [68
.86.182.29]
  4    19 ms    19 ms    19 ms  te-0-1-0-4-cr01.santateresa.tx.ibone.comcast.net
 [68.86.91.29]
  5    34 ms    34 ms    43 ms  pos-0-5-0-0-cr01.losangeles.ca.ibone.comcast.net
 [68.86.86.13]
  6    68 ms    67 ms    65 ms  pos-0-11-0-0-cr01.dallas.tx.ibone.comcast.net [6
8.86.86.218]
  7    93 ms    75 ms    69 ms  pos-0-4-0-0-pe01.1950stemmons.tx.ibone.comcast.n
et [68.86.87.218]
  8    89 ms    91 ms    86 ms  75.149.231.70
  9   481 ms   318 ms   386 ms  72.14.233.85
 10   273 ms   128 ms   441 ms  209.85.250.234
 11   724 ms   802 ms   534 ms  209.85.253.178
 12   350 ms   472 ms   553 ms  64.233.174.19
 13   184 ms   188 ms   223 ms  74.125.224.81

Trace complete.

 

a little better, but still very high pings once it gets past 75.149.231.70 Will definetly look at a new router, but still seeing issues beyond my local network.

Connection Expert
EG
Posts: 42,970
Registered: ‎12-24-2003

Re: Slow Connection in Albuquerque, NM

[ Edited ]

That actually a "lot" better ! Try resetting it to factory defaults before you go out and purchase a new one. This can sometimes clear up some weird corruption issues. You might want to also see if there are any firmware upgrades available for it at the manufacturers website. Out of curiosity may I ask what make and model it is ? Yes there is a latency issue farther out on the backbone with the path to or the return from that site. But that is only one single trace to one single destination. Other paths to other sites/servers may not have the same results.

Contributor
SimUser
Posts: 11
Registered: ‎02-10-2011

Re: Slow Connection in Albuquerque, NM

The router is a Netgear WGR614 v6 which is a bit of a Dinosaur admittedly.

Connection Expert
EG
Posts: 42,970
Registered: ‎12-24-2003

Re: Slow Connection in Albuquerque, NM

Yeah, it's a bit long in the tooth. Was that trace performed with a wireless or hardwired connection ? You may have a wireless connectivity issue. Remember to do the reset a check for the firmware.

Contributor
SimUser
Posts: 11
Registered: ‎02-10-2011

Re: Slow Connection in Albuquerque, NM

All hardwired, I don't use wireless for PC, and hardly ever for my streaming devices either.

Connection Expert
EG
Posts: 42,970
Registered: ‎12-24-2003

Re: Slow Connection in Albuquerque, NM

O/k but was the wireless radio enabled or disabled ? If it was the latter was it locked down ? Could someone have been leeching your bandwidth ? Just a thought..

Contributor
SimUser
Posts: 11
Registered: ‎02-10-2011

Re: Slow Connection in Albuquerque, NM

no it's WPA protected, and I checked my client table.

Connection Expert
EG
Posts: 42,970
Registered: ‎12-24-2003

Re: Slow Connection in Albuquerque, NM

O/k if the reset and potential firmware update don't work guess it's time to spend some $.

Contributor
SimUser
Posts: 11
Registered: ‎02-10-2011

Re: Slow Connection in Albuquerque, NM

yeah, but it still doesn't adress the inconsistent pings up the backbone from where I am. I play World of Warcraft and am getting pings today of 500ms+. My typical is 30-60ms and that's even while watching Netflix on another device on the network.

Connection Expert
EG
Posts: 42,970
Registered: ‎12-24-2003

Re: Slow Connection in Albuquerque, NM

[ Edited ]

No indeed it does not. I'm afraid that as a fellow customer I can't help with that. Do all traces to all places look like that ? I doubt that the entire WWW routing infrastructure/paths is/are fubarred.

Contributor
SimUser
Posts: 11
Registered: ‎02-10-2011

Re: Slow Connection in Albuquerque, NM

yep, getting the same results from any tracert/pings I can come up with. Speedtest.net gives odd results, my upload speeds are almost double my download speeds right now.

Connection Expert
EG
Posts: 42,970
Registered: ‎12-24-2003

Re: Slow Connection in Albuquerque, NM

So you are saying that traces to every destination traverse the exact same routers/path ??

Connection Expert
EG
Posts: 42,970
Registered: ‎12-24-2003

Re: Slow Connection in Albuquerque, NM

[ Edited ]

Have you tried ALL THOSE traces again since removing the router from the mix ?

Contributor
SimUser
Posts: 11
Registered: ‎02-10-2011

Re: Slow Connection in Albuquerque, NM

No, the only route that goes the same is up to santateresa tx, then it goes out from there apparently, but the results are similar, router or no.

Connection Expert
EG
Posts: 42,970
Registered: ‎12-24-2003

Re: Slow Connection in Albuquerque, NM

Alright I believe that I've run the gamut here for now and I really need to grab some grub. Catch ya later.