Reply
New Visitor
brianala
Posts: 2
Registered: ‎04-12-2011

Slow Connection in Tallahassee FL

Hello, consistantly slow download speeds here - between 1-3 Mbps according to speedtest.net. This seems to occur at any time of the day and week. Relevent info follows, thank you for any help:

 

 

Tracing route to www.l.google.com [74.125.65.103]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  mbhome [192.168.1.1]
  2    23 ms    29 ms    29 ms  c-68-35-228-1.hsd1.fl.comcast.net [68.35.228.1]
  3    10 ms     8 ms     9 ms  te-9-2-ur01.etharpest.fl.tallah.comcast.net [68.
87.161.37]
  4    10 ms     8 ms     9 ms  te-8-1-ur01.pershingst.fl.tallah.comcast.net [68
.85.236.41]
  5     9 ms     9 ms     9 ms  te-8-1-ur01.capitalcircl.fl.tallah.comcast.net [
68.85.236.38]
  6    10 ms    11 ms     9 ms  te-8-2-ur02.tallahassee.fl.tallah.comcast.net [6
8.85.236.33]
  7    10 ms    13 ms    26 ms  te-4-1-ar01.l3-tallahas.fl.northglf.comcast.net
[68.85.236.102]
  8    17 ms    18 ms    16 ms  te-0-11-0-1-pe01.56marietta.ga.ibone.comcast.net
 [68.86.93.9]
  9    33 ms    33 ms    41 ms  75.149.231.86
 10    33 ms    33 ms   128 ms  64.233.174.2
 11    34 ms    33 ms    33 ms  72.14.239.127
 12    36 ms    38 ms    34 ms  209.85.253.209
 13    33 ms    35 ms    32 ms  gx-in-f103.1e100.net [74.125.65.103]
Trace complete.
>tracert www.yahoo.com
Tracing route to any-fp.wa1.b.yahoo.com [67.195.160.76]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  mbhome [192.168.1.1]
  2    27 ms    29 ms    19 ms  c-68-35-228-1.hsd1.fl.comcast.net [68.35.228.1]
  3    10 ms     9 ms    11 ms  te-9-2-ur01.etharpest.fl.tallah.comcast.net [68.
87.161.37]
  4    10 ms     9 ms    26 ms  te-8-1-ur01.pershingst.fl.tallah.comcast.net [68
.85.236.41]
  5    10 ms    10 ms     9 ms  te-8-1-ur01.capitalcircl.fl.tallah.comcast.net [
68.85.236.38]
  6     9 ms    13 ms     9 ms  te-8-2-ur02.tallahassee.fl.tallah.comcast.net [6
8.85.236.33]
  7    11 ms    13 ms    11 ms  te-4-1-ar01.l3-tallahas.fl.northglf.comcast.net
[68.85.236.102]
  8    16 ms    16 ms    18 ms  te-0-10-0-5-pe01.56marietta.ga.ibone.comcast.net
 [68.86.91.65]
  9    16 ms    15 ms    16 ms  pos-3-3-0-0-cr01.atlanta.ga.ibone.comcast.net [6
8.86.87.133]
 10    16 ms    16 ms    18 ms  TenGigabitethernet4-1.ar1.ATL2.gblx.net [146.82.
35.121]
 11    31 ms    33 ms    33 ms  Yahoo.Te3-3.1189.ar4.DCA3.gblx.net [64.208.169.2
42]
 12    33 ms    33 ms    33 ms  xe-7-0-0.msr2.ac2.yahoo.com [216.115.108.129]
 13    31 ms    35 ms    33 ms  xe-10-2-0.clr4.ac4.yahoo.com [72.30.96.15]
 14    31 ms    33 ms    33 ms  te-9-1.bas-a1.ac4.yahoo.com [76.13.0.177]
 15    32 ms    35 ms    33 ms  ir1.fp.vip.ac4.yahoo.com [67.195.160.76]
Trace complete.

>ping -t www.comcast.net

 

Pinging a1526.g.akamai.net [72.246.94.173] with 32 bytes of data:

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=42ms TTL=50

Reply from 72.246.94.173: bytes=32 time=47ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=39ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=71ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=40ms TTL=50

Reply from 72.246.94.173: bytes=32 time=35ms TTL=50

Reply from 72.246.94.173: bytes=32 time=35ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=39ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=42ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=40ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=39ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

Reply from 72.246.94.173: bytes=32 time=58ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=38ms TTL=50

Reply from 72.246.94.173: bytes=32 time=36ms TTL=50

Reply from 72.246.94.173: bytes=32 time=39ms TTL=50

Reply from 72.246.94.173: bytes=32 time=37ms TTL=50

 

Ping statistics for 72.246.94.173:

    Packets: Sent = 63, Received = 63, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 35ms, Maximum = 71ms, Average = 38ms

 

Modem Stats:

 

Received Signal Strength: 9.1 dBmV

SNR: 40.3 dB

Power Level: 48.4 dBmV

 


 

New Visitor
brianala
Posts: 2
Registered: ‎04-12-2011

Re: Slow Connection in Tallahassee FL

Hello - is there any other information I can provide for this problem? Txt chat support has been no help, have rebooted everything. Friends in the area are getting 20-25Mbps down with no problem, same service tier.

Thanks again