I moved to my current location late last August. This place was not wired for cable, so I scheduled someone to come out and wire. All was fine there. He ran a wire from the alley to the house, into the basement, up through the floor where he split it once for tv and internet. He replaced the modem I had before with a new one.
Since that time I have had nothing but problems connecting. Both computers are new (Mac and PC, Mac is the main one). Wiring is all new. Modem is new. Only thing not new is the router which has never had a problem.
I call Comcast and they tell me it's my problem, do the reset routine, which I do regularly, several times a week (3 times today alone). The internet is there and on, then I click away to something else and it's gone, sometimes for hours at a time. The phone will still work (Vonage) but I can't check email or navigate the web. The end result of any conversation I have with Comcast is they want to send a tech out, but I don't see the point if everything is new. I rely on the internet for work so it is extremely frustrating on top of it already being frustrating.
Any one else having these problems and have any suggestions?
