Reply
Contributor
Posts: 20
Registered: ‎10-29-2003

Re: Usage Meter

That link just points me at my status page ... fail

Contributor
Posts: 9
Registered: ‎08-12-2007

Re: Usage Meter

flacoman....log into your acct and then click the link which will open in another window and should see your usage meter...good luck!!!

New Visitor
nathan3
Posts: 1
Registered: ‎07-15-2011

Re: Usage Meter

Hi, I'm having a similar problem.  The usage meter has been missiing for several days and the link provided on the prior page takes me to the Users and Settings window but no meter is there.

New Visitor
wmatveyenko
Posts: 1
Registered: ‎07-15-2011

Re: Usage Meter

Hi, my usage meter is gone as well.  I started looking for it early this week.  Maybe it was 7/11 or 7/12.

 

Thanks,

Wade

Contributor
Posts: 20
Registered: ‎10-29-2003

Re: Usage Meter

Nope ,still just name and user p00p. No usage meter . Happy Friday :-)

 

Regular Contributor
Posts: 71
Registered: ‎11-03-2003

Re: Usage Meter

I found this at:

 

 http://consumerist.com/2011/07/how-to-check-your-stats-if-your-comcast-bandwidth-meter-is-broken.htm...

 

"While waiting for the system to be up, you can check your real-time bandwith consumption by calling Customer Security Assurance at 1-888-565-4329. This team is a dedicated group of security professionals who respond to issues pertaining to security."

 

It might be worth a look...

Contributor
Posts: 20
Registered: ‎10-29-2003

Re: Usage Meter

Called the number , waded through the menus... 10 minute timed hold and DISCONNECTED .

Another shining example of Comcast responsiveness :manmad:

Regular Contributor
Posts: 71
Registered: ‎11-03-2003

Re: Usage Meter

Since this information was published in a world-wide web forum, it might be possible that Comcast can NOT handel the volume of calls about their dismal service that that posting generated.

Contributor
Posts: 20
Registered: ‎10-29-2003

Re: Usage Meter

I don't mind waiting ; I don't apperciate getting hung up on.

If the meter worked ; we'd all be ahead of the game.

Bronze Star Contributor
Posts: 161
Registered: ‎06-30-2003

Re: Usage Meter

For what it is worth, I was just able to access the Users & Settings menu (first time I tried today).  It had been unavailable for about 11 days.

 

I am not sure if this implies a global fix has been implemented or if accounts are being repaired (if that's what is going on) one at a time.  Anyway, those who have been unable to access this menu might want to give it a try this evening.

Bronze Star Contributor
Posts: 132
Registered: ‎07-03-2003

Re: Usage Meter

[ Edited ]

It looks like Comcast fixed the problem with the "Users & Settings" page not working.  I can get to the page without issue and it loads up very quickly, but the option that used to be there to change the "DNS Helper" setting is gone. Not only that, the link to the web usage page it missing.  

 

I used the link from another thread to try and get to the usage page, but that simply takes me to the "Users & Settings" page.  Basically none of the modem specific settings/info are there.

 

I spoke to someone else at my workplace who has Comcast and he's missing both of these as well.

 

And yes, I'm logged in under my primary account.



New Visitor
BruceSheffer
Posts: 1
Registered: ‎07-30-2011

Re: Usage Meter

I just got off the chat with support.  The agent claims that since I had a replacement modem installed this month, the "system" doesn't recognize my modem.  He stated that I needed to unplug and disconnect my modem for a full 24 hours.  Then when it is plugged back in, the system will update the modem and itself with the modem info.  Then it will be able to show usage for that device.

 

I'm not going to comment on what I think about my internet provider suggesting that I go without internet for 24 hours. 

 

 

Visitor
JohnRH
Posts: 1
Registered: ‎07-11-2011

Re: Usage Meter

Usage meter had been working for a while now since the problem a couple of weeks ago until today 7/31/11

Now I can still get to the Users and Settings page but Usage meter is missing

 

John

Contributor
john9559
Posts: 9
Registered: ‎07-31-2011

Re: Usage Meter

Why is the usage meter still not available? How am I to monitor my usage if Comcast doesn't let me see my usage?

Bronze Star Contributor
Posts: 161
Registered: ‎06-30-2003

Re: Usage Meter

[ Edited ]

Sometimes the Usage Meter disappears at the end of a month.  If so, try the following link (or for any other time you can't see the Usage Meter via the Users & Settings menu):

 

https://customer.comcast.com/Secure/UsageMeterDetail.aspx

 

Mine already says it is August despite the fact that it is July 31 @7:51PM here on the west coast.

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Usage Meter

Moved to a separate thread. Click the blue link to see your post & any replies to it.

Visitor
Visitor
Posts: 4
Registered: ‎02-18-2007

Re: Usage Meter

My usage meter on 8-31-2011 at 9AM read I had used 175GB for the month.  I downloaded 67GB of files during the day and the last download completed just before midnight.  I did not download anything afer midnight  The usage meter reads that I've already used 17GB on this first day of the month!   The August meter graph shows I only used 231GB.  I do see the disclaimer that "actual usage shown is not real-time and could be delayed up to 3 hours".  I assume that means the meter reading UPDATE is delayed, NOT that the actual consumptiion is delayed.

 

How do I get Comcast to fix the meter usage readings?

 

Regular Problem Solver
Posts: 790
Registered: ‎03-14-2005

Re: Usage Meter

The meter resets at midnight GMT.  Depending on your time zone and the time of year, this would be 4 to 8 hours before midnight in your local time zone in the continintal US, so your "just before midnight" download went into the next month's usage.

Connection Expert
JamesR
Posts: 6,438
Registered: ‎09-29-2007

Re: Usage Meter

I think that what that means is that the reset can occur earlier than midnignt your time.

That would mean that some of the tail end of your download would appear in the September Tally.

Contributor
Posts: 24
Registered: ‎03-11-2010

Re: Usage Meter

 


apc wrote:

My usage meter on 8-31-2011 at 9AM read I had used 175GB for the month.  I downloaded 67GB of files during the day and the last download completed just before midnight.  I did not download anything afer midnight  The usage meter reads that I've already used 17GB on this first day of the month!   The August meter graph shows I only used 231GB.  I do see the disclaimer that "actual usage shown is not real-time and could be delayed up to 3 hours".  I assume that means the meter reading UPDATE is delayed, NOT that the actual consumptiion is delayed.

 

How do I get Comcast to fix the meter usage readings?

 


I have had the same problem since early August. They moved my question to a different thread as it seemed to be specific to my account. But I see the same problem. I have a total usage for August of around 22GB, but I know for a fact I have downloaded on the order of 100GB of data what with Netflix and Games I bought on Steam. My usual usage is in that range.

 

Someone recommended that I call Comcast and ask to have my modem "rolled and re-provisioned." Which I did. Interestingly they did find my cable modem Mac address in their database was off by one digit.

 

However, they fixed that and reprovisioned the Modem and I still don't get updates on my usage meter. I suspect I am looking at someone elses Usage statitistics. Whoa to the poor guy who looks and sees my usage statistics and wonders what the heck happend :smileylaugh:

New Visitor
Posts: 3
Registered: ‎09-22-2003

Re: Usage Meter

[ Edited ]

My usage meter hasn't worked for over a year despite multiple calls over the issue. I work from home and have a permanently nailed up VPN connection so obviously this is a concern. When the feature initially rolled out in early 2010 for my market it worked and I was only using about 50-60GB per month but in the past 6 months with additions of NetFlix and YouTube on the TV, obviously the usage has spiked. I haven't been able to check since the summer of 2010 though and it's frustrating.

 

My Arris has been reprovisioned and rolled a half dozen times but to no avail and with a 1-3 hour outtage window each time it's done. I've all but given up on ever being able to check Comcast's version of my bandwidth usage. I rely on my ASA5505 and Cisco 881 for my numbers but what I say and what Comcast says may not sync up which is why I like to check.

 

It's beyond silly, kinda like the twice monthly "upgrades" at midnight to all three systems (internet, voice, TV) when I'm on a business call to customers in Asia. That's always pleasant.

 

usagemeter.jpg

Contributor
Posts: 24
Registered: ‎03-11-2010

Re: Usage Meter

[ Edited ]

@Mike Marrato: I see you also have the text box that says "In order to create a Secondary account you must be signed into the Customer Central website using a comcast.net email address from your home."

 

I had the same message as well. It appears this is related to the usage meter problem. Apparently they think you are logged in from somewhere else, despite the fact that are on your home system. After they reprovisioned my modem that message stopped showing up, but I still don't get reliable usage meter updates.

 

In fact today I don't even see the usage meter on my system at all. Typically it is there but it just shows the wrong usage data.

Visitor
Visitor
Posts: 4
Registered: ‎02-18-2007

Re: Usage Meter

Can you point to where in Comcast's extensive disclaimer it mentions the use of GMT (more accurately UTC)?..  In any event, it's wrong.  I don't run my life based on UTC.  More Importantly, when will Comcast stop advertising high speed internet with bigger and bigger pipes that you can't use for fear of hitting the cap.  If 95% of their users don't hit the cap, as Comcast  claims, then they are all getting hosed by paying for bandwidth they never use.  What would happen if every comcast user starting using their full allowance of 250GB?  I'd bet you see comcast slow to a crawl and start crying foul.

 

If internet service is a utility, then price it like one, with a tiered rate structure for usage.  BUT, and this is important, lower the dam(n) rates overall.  There is no excuse for the continued gouging, especially of low consumption users.

 

This post was flagged when i used the actual word spelled "d a m n".  Seriously comcast, how leftist and politically correct are you now that you controlling the Obama network (NBC) and Cohen and Roberts are kissing him in public?

Regular Problem Solver
Posts: 790
Registered: ‎03-14-2005

Re: Usage Meter


apc wrote:

Can you point to where in Comcast's extensive disclaimer it mentions the use of GMT (more accurately UTC)?..


It's been stated by Comcast employees from time to time in these forums. Here's a link to the first such posting I ran across.

Regular Contributor
Posts: 27
Registered: ‎05-18-2007

Re: Usage Meter

[ Edited ]

I question the Comcast usage meter....

 

3 months ago, my usage almost doubled and it is still very high.

 

My router is secured with WPA2 security and I regularly look on the router to see if anyone is on my wireless.

 

I turned on the traffic meter on my router last month to monitor the upload and download volume going through it and so far since the 1st of this month, the router says I have used close to 3 gb (2.8961) but the Comcast usage meter says 5gb.

 

So.. what is up with that?



Contributor
Contributor
Posts: 6
Registered: ‎04-29-2007

Re: Usage Meter

[ Edited ]

The usage meter disappeared from the Users & Setting page today. It had beenworking fine for weeks. There is no trouble accessing the page; the meter is just not there. What's up with that?

Contributor
klm58
Posts: 6
Registered: ‎07-08-2011

Re: Usage Meter

pva.... same thing happened to me... was working fine for weeks, today---nothing..

Contributor
Contributor
Posts: 6
Registered: ‎04-29-2007

Re: Usage Meter

Mine reappeared, as if by magic, later in the day.

Contributor
Posts: 20
Registered: ‎10-29-2003

Re: Usage Meter

Working Monday 12 Sept , gone today 14 Sept. ?

Does anybody know what the mechanism of failure is... I'm guessing NO

Contributor
Posts: 24
Registered: ‎03-11-2010

Re: Usage Meter

Mine went down over the weekend as well. As a guess, I'd say they did some kind of updates that took it offline for awhile.

 

However, while mine is showing up again it is still way off. Since mid August my bandwidth usage has averaged less than 1GB a day. Which is absurd with the Netflix and other usage I have had. Historically we use around 3-4GB a day and our usage hasn't changed at all. If anything I would expect it has gone up but Comcast continues to report much lower numbers for us than I know we are using. I've called about it and they haven't been able to figure it out or resolve the discrepancy.

Bronze Problem Solver
Paraniod
Posts: 1,631
Registered: ‎06-15-2009

Re: Usage Meter


Kinlee wrote:

Mine went down over the weekend as well. As a guess, I'd say they did some kind of updates that took it offline for awhile.

 

However, while mine is showing up again it is still way off. Since mid August my bandwidth usage has averaged less than 1GB a day. Which is absurd with the Netflix and other usage I have had. Historically we use around 3-4GB a day and our usage hasn't changed at all. If anything I would expect it has gone up but Comcast continues to report much lower numbers for us than I know we are using. I've called about it and they haven't been able to figure it out or resolve the discrepancy.


I don't get it then, wether the meter is accurate or not, if Comcast reports less than you are actually using, why even worry about it? You would have to be using over 8GB a day to get close to the limit of 250GB a month. (double what you say you historically use).

Contributor
Posts: 24
Registered: ‎03-11-2010

Re: Usage Meter


Paraniod wrote:

I don't get it then, wether the meter is accurate or not, if Comcast reports less than you are actually using, why even worry about it? You would have to be using over 8GB a day to get close to the limit of 250GB a month. (double what you say you historically use).



Actually your name pretty much explains my viewpoint. I know my usage is higher than they are showing. The worry is that while they are telling me that I am using very little bandwidth their billing/auditing department has access to better tools, and if for any reason we were over the cap they would hammer me. I suspect saying "Your Usage Meter told me I was fine," won't be an acceptable defense. Comcast has shown they are deaf to any kind of argument.

 

Also, it appears to me that the numbers are taken from the recorded MAC address for the Cable Modem you have. When I called them about the issue it turned out someone had fat fingered the original MAC address, which they thought was causing the problem. They fixed that but the problem wasn't resolved. So even though they had the wrong address for awhile they had the right bandwidth numbers. Now that it is not working I have no way of knowing what they actually think my bandwidth is. I can do my own monitoring and show them all of that, and I suspect they won't care.

 

I'd rather know that what they show agrees with what I can prove I am using. I know it is paranoid, but that really is the only way to be with a company that shut down it's customers for going over a Cap that wasn't even published for a long time.

Bronze Problem Solver
Paraniod
Posts: 1,631
Registered: ‎06-15-2009

Re: Usage Meter

FWIW...They don't charge you for going over, (not yet anyway, although I fear that may come in the shape of a tiered rate for bandwith). Then we can all be Paranoid together. :smileysilly:

 

I believe the way it works right now, is you get a warning for going over and if you continue to transgress, you can get banned from the service for twelve months. I could be wrong, but I think the warning comes with an offer to use business class, where there is no limit.

However I do agree, if they are going to give us a meter it should be accurate.

New Visitor
Posts: 1
Registered: ‎04-06-2007

Re: Usage Meter

Despite numerous times of troubleshooting with camcast reps by emails and over the phone, the usage meter disappearing issue persistent.

Visitor
Posts: 3
Registered: ‎08-21-2003

Re: Usage Meter

My meter has been MIA for months now. When it was working I saw that I never got close to exceeding the cap. Given the grief that everyone here has endured, it just doesn't seem worth it to go through the hassle to get it working again. It's ridiculous that we are capped but are not provided with a reliable method to monitor it ourselves.

Contributor
Posts: 24
Registered: ‎03-11-2010

Re: Usage Meter

[ Edited ]

Paraniod wrote:

FWIW...They don't charge you for going over, (not yet anyway, although I fear that may come in the shape of a tiered rate for bandwith). Then we can all be Paranoid together. :smileysilly:

 

I believe the way it works right now, is you get a warning for going over and if you continue to transgress, you can get banned from the service for twelve months. I could be wrong, but I think the warning comes with an offer to use business class, where there is no limit.

However I do agree, if they are going to give us a meter it should be accurate.


Yes, that is the way it works right now, from what I have read. 

 

But the operative words there are "you can get banned from the service for twelve months." I'm sorry, but with the lack of competition for broadband (in my area anyway) and the importance of an Internet connection these days, I simply can't afford not to be paranoid.

 

I'd actually be happier if they said "If you go over the cap we'll charge you an additional fee per gigabyte." That would at least make business sense.

 

Getting cut off from the Internet for a year just doesn't work in today's environment.

 

Interestingly, the Usage Meter has been acting much better the last two or three days. I've seen data that agrees with my own numbers since Wednesday. Perhaps someone at Comcast whacked the meter and it is functioning again. At least for me.

 

Oh, BTW. I've heard that there is still a cap on Business class users. What you get with Business class seems to be higher upload speeds and your own static IP address.

 

Perhaps someone here with more knowledge could confirm that.

 

Connection Expert
EG
Posts: 44,229
Registered: ‎12-24-2003

Re: Usage Meter

[ Edited ]

To my knowledge, there is currently no cap on the business class service and there is no usage meter even tied to the account.

Contributor
Posts: 24
Registered: ‎03-11-2010

Re: Usage Meter


EG wrote:

To my knowledge, there is currently no cap on the business class service and there is no usage meter even tied to the account.



Ya, I found this on the Comcast FAQ's:

 

Is the Data Usage Meter available for Comcast Business Class customers?

No, we do not currently have a Data Usage Threshold for commercial customers, so such a meter is not necessary for our Comcast Business Class customers.

Connection Expert
EG
Posts: 44,229
Registered: ‎12-24-2003

Re: Usage Meter

Thank you for reinforcing ! :smileyhappy:

Visitor
Posts: 2
Registered: ‎01-25-2010

Re: Usage Meter

I have been trying to weeks now to get someone to tell me why I haven't been able to see my data usage tracker! When is this going to be resolved? I don't think it's right to be slapped with threats of cutting off my service if I blindly go over the limit! If you want me to stay within limits then let me see how much data I'm using!!!
Bronze Problem Solver
Paraniod
Posts: 1,631
Registered: ‎06-15-2009

Re: Usage Meter

[ Edited ]

@chiehp

 

Did you call Comcast and ask them to "Roll and Reprovision" your modem? If not try it...

Administrator
ComcastLarry
Posts: 2,070
Registered: ‎05-04-2011

Re: Usage Meter

For those having a Usage Meter issue please send me a Private Message with the Subject usage meter. I will then try and re-provision the modem.

 

Private Messages (PM’s)

At the top of each Forum page you will see a small white envelope

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The white envelope turns to yellow when you receive a PM.

To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Thank You

-ComcastLarry-
Visitor
Posts: 4
Registered: ‎02-05-2008

Re: Usage Meter

I just have a question about the useage meter... I know that it shows for a calander month, but my billing period is different than the calander month.  So do they suspend me based on useage during the calander month or during my billing period?

Contributor
mario024
Posts: 21
Registered: ‎11-29-2011

Re: Usage Meter

 chat live  with agent service. fast quick results  :smileyhappy:

Contributor
jsilver153
Posts: 24
Registered: ‎08-21-2011

Re: Usage Meter

My usage meter comes and goes.  Right now its gone.

Web Page Expert
BethKatz
Posts: 6,200
Registered: ‎11-14-2006

Re: Usage Meter

[ Edited ]

Summary of date usage meter thread:

 

If you don't see the meter, call Comcast and ask them to roll and reprovision your modem. Make sure they have the correct MAC number from your cable modem.

 

Usage meters are only seen on primary accounts and on secondary accounts that have billing access.

 

The usage meter is for a calendar month and resets at roughly midnight universal time at the end of the month. So if you have a lot of activity the evening of the last day of the month, it may end up on the next month.

 

Comcast doesn't seem to bother people who go a little (or even quite a bit) over the 250 GB limit. They will warn you. See the FAQ:

http://customer.comcast.com/help-and-support/internet/common-questions-excessive-use/

 

It's a good idea to check whether your wireless connection is locked down so that only people in your household can access it.

 

If you really need a lot of usage, consider a business account. It currently has unlimited data usage.

Contributor
Alphabetus
Posts: 8
Registered: ‎02-25-2012

Re: Usage Meter

[ Edited ]

From a concerned Comcast customer:

 

To Comcast about Bandwidth Capping

An insult to customer intelligence.

 

Limitations create a lack of trust in an established customer base. Why offer high bandwidth connections and limit the transfer?

 

Until you remove the caps on your bandwidth, everyone should have to call your company CON-cast!

 

if somebody buys an internet connection called Xfinity, there should be no bandwidth caps or limitations. I asked about these matters when the install guy came, and he called his superior about this topic. Your sales "professionals" don't know anything about internet. You should offer training! THey said that the cap was download only! Yet once I read your site, it said that it is for both streams combined. This is confusing and sketchy marketing. There are no one-size-fits-all sneakers. All of your residential plans include this ridiculous limitation. Your business grade service is relatively too expensive to install and maintain for people such as myself. I download updates to my operating system software and sometimes it can take hours. Other times I distribute my legitimate torrent files that can be up to 5GB In size... IF people download GNU/Linux DVDs (an operating system alternative to windows) from a torrent, it is not only legal, but, free (as in food and freedom), and neighborly to share! IF 50 people download the file, the bandwidth cap is reached immediately. If I get a notice from Comcast, I will immediately resort to going on websites such as rip-off report and make sure that the policy is exposed to the public in a much more clear fashion. It is a severe threat to terminate somebody's connection to the internet for a 'bandwidth infraction'. Why have that limit? Too hard to track and sell your user's connection and usage information to the government or third parties?

 

Your marketing schemes think the average computer user is dumb and that they don't understand what you are doing. I will highly publicize this and call up political representatives, the FCC, EFF and make it known that companies should make it blatantly clear what their limits are! You will never again be able to call it Xfinity! Verizon is right across the street and they have no bandwidth caps or limitations on their service and throughput. SOPA and PIPA protests were just the beginning to put an end to internet tyranny by corporations and governments. It is anticompetitive to offer unusual bandwidth caps in a generation of people that frequent media sites such as Youtube and other such bandwidth consuming franchises. Once your bandwidth throttling (of torrents and other data) was exposed to the public, the FCC took Comcast to court. Even though they lost, it does not mean that they will again if they attempt to impose net neutrality legislation from infractions such at bandwidth capping instead of throttling.

 

Instead of using bandwidth notation, you should say clearly to customers, it's 15 megabits (not BYTES) a second not 15mbps. This way the customer can understand what you are talking about. 1.875 megabytes per second. That is ridiculously fast for the every day user of the internet. This goes without saying that modern technological thresholds peak at about 100-1000MBps. Verizon is working hard to develop a platform in which residential users can get speeds of up to 100Mbps download. Also with cloud computing, home users are more inclined to run their own servers. I laud your company for the fact that there are no restrictions on which ports may be used after the Torrent issue was raised a long while ago. Listen to your customers and your business will fare well for longer times than other companies. Attempt to subjugate them to undue policies and silence them.. You lose them. It's true many are addicted to convenience and don't like the effort it might take to switch providers, but they may be displeased overall. Use Google to search for "Comcast bandwidth caps" and see for yourself the expressed opinions of your customer base! You will find more than just disgruntled customers, but an array of intellectuals and artists that oppose this bizarre limitation. The only ones not to oppose undue legislation are lawyers. They financially thrive off of conflict. Let us break the chains of ignorance and share freely and openly as ones who love our neighbors as ourselves.

 

Everything is subject to abuse. A knife can be used to cut food or murder the next door neighbor. Who cares if people make "illegal" copies of software? There are no lost revenues in software that is copied if the end user would not pay for the software to begin with. In fact it's good advertising. When people get to test software or listen to music, it makes them more inclined to purchase from the companies in the long run. I don't put invisible chains on anything I give to others in the real world, saying you can only use this piece of plywood to make a boat, but not a house. That plywood company would go right out of business. Your company does the same type of thing, except in a very sneaky way that is in the fine print of a signed contract. Copyright is outdated (currently restricting true lasting innovation and enlightenment for our human species as a whole) and intellectual ownership is a childish idea in a generation of vast fluid local and international communication. Let the media giants be ****ed and let the purchasers have the right to do with what they bought as they please.

 

Your company may esteem your residential customers of being of lower worth than businesses, but the truth is, every resident may be a business owner. Love all lest the king be concealed. Consider, Now the $720 a year that I am currently subscribed to paying your company each year may not amount to much. if your policies agitate even one potential customer with these undue business practices of concealing caps and limitations that you claim is so the service can be fast, he may speak to your current customers and potential customers and inform them of these unjust limitations and get 100-1000 people to choose to take their business elsewhere. Say for each of these 100 to 1000 people, 20 more become disinterested. Especially in the era of instantaneous social communication over platforms such as twitter and Facebook (news flys), you lose 2,000 to 20,000 potential customers at 60 dollars a month. This equates to $1,200,000 to $12,000,000 in lost potential revenue. Bad business practices endanger future sales, no matter how convenient your current service platform might be. I am blogging this entry right now. Fortunately if I am mailed a letter about excessive bandwidth use, I am entitled to get my money back. I will take it back and take my business elsewhere in the event I receive such a letter. I noticed that my router says

In the past 21 days, I haveused 400GB of data transfer to and from the internet. Why should people have to give an account to you for what kind of services they have used? This is a severe violation of customer privacy. The customer is always right when it comes to exposing ill intent in companies. To have to think about how much bandwidth you are using each month can keep a person paralyzed and paranoid, especially if they like to run an open wifi access point when their friends come over with their computers and download from iTunes, etc.

Sorry Jake, but you can't download the music you purchased onto your device! My _BANDWITH CAP_ is like a HANDI CAP that makes it so I can't do things without fear of corporate reprisal! It retards online movement and flow! That is what bandwidth caps are... Retarded! Instead of offering slow throttled internet, you have offered something akin to a month rental of a Ferrari that can go real fast but it can only go from New York to New Jersey with no return ticket. You can't ride for the sheer joy of riding. You have to be paranoid about having used it for a long distance. OH my the road gest- apo are going to notice that I went too far! The car looks beautiful and cool from the outside, until you notice the fine print in the contract and meet the road gest- apo at comcast that complain you used the car too much. If you were to turn off somebody's internet service (i.e. freeze the car while somebody is driving it) (instead of mailing them after they payed their monthly due) at the moment they crossed the cap, I am certain you would lose hundreds of thousands if not millions of customers overnight.

 

Instead of increasing your carrying capacities by buying new technologies to balance loads of data coming through, you choose to make people only use the internet less. Any good ISP knows that the more the product is used, the more the user will like the provider of the product. What comcast does is an evasion of innovation.

 

It costs you little to nothing to turn on some computers and routers, and let cables do the work for you while you rake in cash for the said bandwidth. Make it so the customers can make full use of expansive technologies and they will love you and your service!

 

(words these companies use for people such as you and I, _consumers_ and _users_ (much like a drug dealer might consider their customers to be)

 

Plan Blast 15mbps download and 5mbps upload

I calculated that if I used the full bandwidth of the connection constantly for 24 hours per 30 days the maximum transfer I can download for my current plan is 15mbps(1.875MBytes/s) x 60 seconds x 60 minutes x 24 hours x 30 days, a whopping 38,880,000,000,000 bits (4.86TB TeraBYTES!) of data-- . That The limitation is absurd! You are only giving me 1/19.44 the maximum amount of what is offered (if it weren't capped) for a month! And that is only for DOWNLOADS! I can sit here and calculate the uploads, but it would be time consuming.

 

A three strikes you're out policy is in place for this retarded bandwidth cap. If I make use of a connection that I pay for above a certain point, I get cut off from the Internet. This is truly a fool's errand. Either remove the cap or cease to call the service Xfinity (sounding like infinity)

 

After reading this, I hope you will take the aforesaid into deep consideration. It is a bad economic decision to limit anyone or anything in an artificial manner. People will buy other services. The FCC has at least opened the way for competitive cable and internet services-- that users may choose between providers. For this I am grateful!

 

Oh yes, the 'bandwidth usage meter' isn't even visible or accessible on the Comcast site under any heading including Home, Account & Bill, Users and Settings, Alerts, Help, etc. They don't make it clear to their customers about these matters because people might be less inclined to subscribe. i.e. Your son can't use the Xbox-- it takes too much bandwidth to update games and download music. I cannot find any email address to contact customer support on the website. It's hidden behind veils of javascript forums. They apparently don't want emails from their own customers or input from subscribers. I read on Rick Germano's (Head of Customer Relations) blog that Comcast spent $2 billion on customer relations. If they did that, why can't I find a customer support email address that I can make use of instead of some web form that might not work with my browser? IF they can afford $2 billion in customer service, they can definitely serve internet without bandwidth caps.

While using their service, on Google, I click on links to contact Customer Support and on both of my computers it says “Connection Reset” I cannot find one email to contact customer support. I look all over the websites. To even access their business internet page, I encounter the same errors. 250GB is a retarded limit, simply put. When I read it isn't just downloads, it's both up and downstream bandwidth. The technician said it was DOWNLOAD ONLY. First, I ask the guy who sent the installation team and he didn't know anything about the services he was pushing. They're dumb sales men.. The people working for them probably get incentives to push stuff that people don't want or need upon new and current customers. I got this response while calling for a simple cable modem reset. You don't have phone service. They tried to push their other products onto me like a subservient minion. That isn't a company that cares for the customer. It's a company that cares about profit and screwing the people at the bottom of their sales pyramid. A pyramid is no better than it's foundation. The top is supported by the layers underneath. They should call their Xfinity residential plans Xfinity bandwidth gest- apo plans. I have felt compelled to write this.

 

Reading through the internet, I found the following post:

 

“Comcast should not limit or cap bandwidth, as you have a bandwidth limit per account and it doesn't matter if there is one or 500 people using that line as you cannot exceed your ALLOWED bandwidth. Providing that the engineers did their job correctly and the company (ISP provider) hasn't oversold their system. If that is true then there would be no ill effect on others in your shared tree. The problem is they over sell what they are capable of providing and of course lie about the service you are supposed to have, then they turn it around that those **** downloaders are taking all of your service it's their fault for using what is provided to them, when in fact the ISP is not doing their job. This is normal standard business these days, they keep lying and we keep paying more. “

Regular Contributor
Posts: 71
Registered: ‎11-03-2003

Re: Usage Meter

Alphabetus,

 

Many thanks for your post. I could not have said it better.

 

As an old-retired-guy who spends 6-10 hours a day online, I find the 250 gig cap to be fraud and an insult.

 

I also have Verizon available in my condo. All it takes to get it is to swap cables and I'd be good-to-go.

With the poor choice of HD channels and the regular price increases, I've been thinking about switching.

 

Keep up the good work and stay well.

 

Let's see how long these posts stay up before they are censored.

 

 



Web Page Expert
BethKatz
Posts: 6,200
Registered: ‎11-14-2006

Re: Usage Meter

This is a customer-to-customer help forum. The comments would be more effective if directed at Comcast directly. No one in charge of setting the cap policy reads this forum.

 

You might try signing the cap protest petitions.

 

Try these places for customer feedback:

 https://www.comcast.com/Corporate/Customers/contactus/ContactUs.html

 

Someone else locked this thread probably because it is a sticky at the top of the forum. I'm relocking it.