07-03-2011 07:37 AM
Your computer is doing all kinds of things behind the scenes, many of which require Internet traffic. For example, it may be downloading the latest Microsoft patches, your virus scanner may be updating definitions and perhaps program updates, your email client may be downloading messages with attachments, etc. You should also check for a virus, you might be zombied and not even know it.
If you have a router, it might be some other user. If the router is wireless, someone you don't know may be using it unless it's properly secured, and even then, someone may have hacked in.
Check your router's access log for indications of who's doing what. If you don't have a router, there are many data tracking applications you can install on your computer to get an idea where the data is coming from and going to.
But heck, 3GB a day is hardly going to cause you trouble, that's only 90GB/mo and the limit is 250GB/mo. Yes you should know what's causing it, but it's not going to cause you problems unless it gets much worse.
07-03-2011 08:08 AM
I'm sure that the relationship the RIAA is developing with Comcast will work both ways, and that accounts with higher levels of usage will be forwarded to the RIAA or its agents for further "review."
It is VERY important that we are all aware of how much bandwidth we consume, given that it only takes an accusation of impropriety to have your account terminated.
07-03-2011 10:23 AM
SEVENTWOONE wrote:
I'm sure that the relationship the RIAA is developing with Comcast will work both ways, and that accounts with higher levels of usage will be forwarded to the RIAA or its agents for further "review."
It can't be that just "higher levels of usage" would be the barometer for any type of action. The higher usage could indeed be legit. It would have to be that if copywrighted material were being pirated. CC does not do (DPI) Deep Packet Inspection BTW.
07-03-2011 02:00 PM
"It can't be that just "higher levels of usage" would be the barometer for any type of action. The higher usage could indeed be legit. It would have to be that if copywrighted material were being pirated. CC does not do (DPI) Deep Packet Inspection BTW."
Agreed. There are perfectly legit and legal online activities, such as online gaming, cloud computing and streaming video (Netflix is a perfect example of this) that use a large amount of data and could very easily push you over the 250GB cap if you do them enough. I like to think that if I did ever exceed the cap Comcast would actualy take a look at what I was doing and not immediantly jump to the conclusion that I was doing something illigal.
07-03-2011 04:01 PM
On the surface it looks like they don’t do dpi (deep packet inspection). That is until they flag you as having a bot, then it changes if they inject notifications. Take a look at S4.1.5. and C5.2 in the CC document.
http://www.packetizer.com/rfc/rfc6108/
Excerpt
S4.1.5. Session Management Broker (SMB ): A Load Balancer (LB ) with a
customized layer 7 inspection policy is used to
differentiate between HTTP and non-HTTP traffic on TCP
port 80, in order to meet the requirements documented in
Section 3 above. The system uses a LB from A10 Networks.
The SMB functions as a full stateful TCP proxy with the
ability to forward packets from existing TCP sessions that
do not exist in the internal session table (to meet the
specific requirement "Must Handle Pre-Existing Active TCP
Sessions Gracefully"). New HTTP sessions are load balanced
to the web proxy layer either transparently or using source
Network Address Translation (NAT [RFC3022]) from the SMB.
C5.2. Session Management: TCP port 80 packets are routed to a
Session Management Broker (SMB ) that distinguishes between
HTTP or non-HTTP traffic and between new and existing
sessions. HTTP packets are forwarded to the web proxy by the
SMB. Non-HTTP packets such as instant messaging (IM) traffic
are forwarded to a TCP proxy layer for routing to their
destination, or the SMB operates as a full TCP proxy and
forwards the non-HTTP packets to the destination.
Pre-established TCP sessions on port 80 are identified by the
SMB and forwarded with no impact.
Those sections tell me all I need to know about CC and dpi.
07-03-2011 07:01 PM
davegreen wrote:
Those sections tell me all I need to know about CC and dpi.
So what exactly are you saying ?
07-04-2011 07:43 AM
AGAIN? REALLY? UNBELIEVABLE!!!
The usage meter disappeared again at the start of the month. It vanished last month, and it took Comcast two weeks to get it working again. So I guess I'm back on the phone, talking to people who aren't familiar with the problem, wasting my time, and waiting another two weeks.
Amazing. Simply amazing.
This is one market that needs competition.
07-04-2011 09:15 AM
EG,
I have seen that statement before, CC doesn’t use dpi. So what is a “customized layer 7 inspection policy”? You can’t have it both ways, either you use it or not, and in this case looks like they use it.
07-04-2011 09:49 AM
SEVENTWOONE,
Unfortunately it is a frustrating time wasting process to get it fixed. Been there done that. About what I have come to expect from any CC software.
Call and have them escalate it to their Software engineering. I got a call back, and a direct line to CC employee, he wasn’t an engineer, but he was the go between. If you can get a direct contact, at least you have a responsible person to talk to.
07-06-2011 11:15 PM
Is anyone else's meter broken? I haven't been able to acess mine all day, I just get a message saying that my request can't be processed at this time.
07-06-2011 11:18 PM
ET81 wrote:
Is anyone else's meter broken? I haven't been able to acess mine all day, I just get a message saying that my request can't be processed at this time.
Do a forum search for the millions of posts about this here....
07-06-2011 11:44 PM
Today, Wednesday, July 6, 2011, the usage meter page seems to have a new "time delay" built in to the page load.
I tried to access this in the morning, afternoon and evening.
Each time it took over a minute to start retrieving my information after the page came up.
All in all, after logging in, it took about 75 seconds to display my usage stuff.
Is this deliberate by Comcast to try to get people to stop using this meter?
I wouldn't put it past them.
07-07-2011 01:20 AM
I'm still waiting. It's been over a month and my ticket is still open.
07-07-2011 07:33 AM - edited 07-07-2011 07:36 AM
Today, Thursday, July 7, 2011, the time delay is still there this morning, 62 seconds to start loading your usage.
07-07-2011 03:04 PM - edited 07-07-2011 04:09 PM
davegreen wrote:EG,
I have seen that statement before, CC doesn’t use dpi. So what is a “customized layer 7 inspection policy”? You can’t have it both ways, either you use it or not, and in this case looks like they use it.
Oh, CC definitely uses 'it'.. in some form or another-- just playing label games w/ the term DPI...so they don't have to fess up to such 'bad' terminology.
CC just signed off with a few other major players on some RIAA propaganda/rhetoric/ISP pledge...
http://www.dslreports.com/shownews/Major-ISPs-Sign
as well as the recent news of this legislation about to be steam rolled through Congress because it has protecting our 'chidlren' attached to it..
http://www.dslreports.com/shownews/New-ISP-Data-Re
^^^
Certainly will pass-- 1984 is happening
VPNs, Proxies, and some good ol' SSL : practically a necessity for keeping yourself out of the mix-- legit purposes or not.
anyway,
To Admin's and contributors on this forum...
I had my Doc 2.0 Modem rolled and reprovisioned a couple weeks back.. let the new month come on board and my meter has not returned on it's own good will or by default..it's been gone for a few weeks (but I wasn't checking before that).
I had this issue back in February. and this forum helped resolve the issue through Detereon (sp?) the other Admin at the time. All was well for a couple of months after that.. (you can see I signed up for the forums 2-16-11, when I was having the prior issue with the meter not being visible.)
I've been using my connection quite a bit in the past month and this one so far, so I'd definitely like to get the meter back.
I'm entertaining the though of business grade/tier internet as the company I work for comp's my internet access...but then it's *required* you rent/lease Comcast's modem offering--and you are not allowed to use a user owner/provisioned option. No thank you.
Thanks in advance for the time & consideration in this matter...
07-07-2011 03:53 PM
FWIW, check your links, they are broken.
07-07-2011 04:06 PM
EG wrote:FWIW, check your links, they are broken.
Thanks.. should have known better than to rely on the built in hyperlink builder/popup...it was inserting extra character cr@p on the end of the URLs...
07-08-2011 06:28 AM
Bandwidth Usage is saying I only used 59GB in june, and has not reset for july, and says this now
July 2011 Data Usage Included Used Remaining
How can this be only 8 days into the month ?
Its as if my account didnt get rolled over at the beginning of the month.
07-08-2011 06:56 AM
So first my usage meter doesn't reset from may to june, now i haven't been able to access it for the past 5 days. all i get is --> We're sorry, the system could not process your request at this time.
07-08-2011 03:01 PM
Ditto....usage meter has not been working for at least a week now. Contacted CC customer service two days ago and informed she would follow up.
07-08-2011 03:43 PM
Did you call Comcast and ask them to "Roll and reprovison your modems"?
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
07-08-2011 06:26 PM
My usage meter was missing for about two weeks. I called Comcast and they created a ticket yesterday and now my meter is back. I noticed this in my modems log file today . (2011-07-08 08:22:05 3-Critical Ô7954.20 Resetting the cable modem due to docsDevResetNow).
07-08-2011 09:11 PM
Attempted to check my usage meter last night while away from home, and just now as I returned home, but when I attempt to reach users/settings all I get is a statement saying that information is not available at this time. I attempted a call to Comcast and was told my estimated wait time is SIXTEEN minutes. I am NOT waiting sixteen minutes to report a problem that apparently is not getting fixed.
07-08-2011 10:24 PM
I also have this problem with the on again, off again usage meter, and feel it would be VERY enlightening to know if everyone who is having trouble accessing the meter is regularly near the limit. I am considered a heavy user, and regularly use 200-220 Gb per month. That is within the prescribed limit of 250Gb, but well above the AVERAGE user who is generally around 5 - 20 Gb. I am fully aware that Comcast tries to be fair with everyone's usage, but they obviously would prefer if everyone was closer to the Average.
I am of the opinion that people who regularly check the usage meter are probably in the upper ranges, which leads me to the suspicion that perhaps the loss of the meter may not be entirely beyond the control of Comcast. That's my opinion, I could be wrong!!!!!!
Everyone......Post your usage. Could be very interesting.
Pedro.
07-09-2011 12:17 AM
I use 20-45gb per month..way below the cap limit...so usage meter problem probably not related to how much bandwidth used but rather a glitch in the system...
07-09-2011 01:03 AM
My usage meter is dead too.
Can't change user settings either.
(Where you admin email accounts)
WT___
07-09-2011 02:40 AM - edited 07-09-2011 02:41 AM
My meter is MIA too. Typically I use between 30-45 GB's per month, but for the past couple months my usage has skyrocketed into the upper 70's and I don't know why. My computer likely isn't doing any background stuff since I have automatic updates turned off and I tirn my computer off at night. Maybe my sitting on my deck and watching YouTube videos on my iPod touch has something to do with it? Oh well. As long as I'm under the cap, I guess. Maybe someone in my household is online more then normal.
07-09-2011 08:50 AM
Usage meter is broken for me too, I can't even get into the Users and Accounts section at all. I always get the 'can't process your request at this time' message.
07-09-2011 09:38 AM
Alledged to be a known problem, although no one from Comcast has bothered to come here to let anyone know for sure.
07-09-2011 10:07 AM
Well. Comcast definitely seems to be having some issues with their pages. This morning I just logged on to check and my meter DID appear, but then I got a message that said my account information is not available.
At least I was able to verify my bandwidth usage today.
07-09-2011 03:47 PM
I got my access to "Users & Settings" and my usage meter restored today by a technician on Chat Help. It took about 20 minutes. The number on the usage meter looks about right for this month although it didn't seem to be updating at the beginning of the month (before I lost access to Users & Settings.)
07-09-2011 11:28 PM - edited 07-09-2011 11:28 PM
We lost the data meter around July 4. Since our daughter has been continuously downloading files she is trying to recover from a crashed hard drive experienced several weeks ago (lesson learned for her!), I went online with customer service via chat to get the problem resolved so we don't go over the bandwidth limit.
I was told we were at 20GB used as of July 8. That's still far below the rate we would need to approach the 250GB monthly limit ( on pace for about 80GB ). I was also told the problem would be resolved in a couple of hours and to check back. It is now over 24 hours since the chat session and the data meter still has not returned.
07-10-2011 02:52 PM
Mine has been down since 6 July, seems like a major problem....
07-11-2011 02:20 PM
cant seem to access users and settings page so definitely cant access the usage meter ![]()
07-11-2011 02:37 PM
All having an issue please send me a PM with your account and phone number with the Subject Usage meter issue. I will try to rebuild your account and if that doesn't work I will escalate your issue.
Private Messages (PM’s)
At the top of each Forum page you will see a small white envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The white envelope turns to yellow when you receive a PM.
To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
07-12-2011 04:55 PM
Thank you all. I receive the Private Messages and will work on all issues tonight. Please allow until tomorrow afternoon for a possible fix. If by any chance I not able to resolve, a ticket will be setup and escalated to the engineers.
07-12-2011 07:04 PM
Until Larry fixes the usage meter data....log into your acct and use this link
https://customer.comcast.com/Secure/UsageMeterDeta
it worked for me....good luck...
07-12-2011 07:22 PM
cogtx wrote:Until Larry fixes the usage meter data....log into your acct and use this link
https://customer.comcast.com/Secure/UsageMeterDeta
il.aspx
it worked for me....good luck...
Nice detective work! I am able to access the Data Usage meter using the above link.
07-12-2011 08:22 PM
I've update everyone's profile so please allow time for it to populate down. I also see someone posted a link to help. Please let me know tomorrow if the issue is resolved.
07-12-2011 08:23 PM
And a hearty WELL DONE from me too !!!!
07-13-2011 06:56 AM
cogtx......
Many THANKS for the link!!!
kudos on behalf of ALL who've been tearing their hair out trying to find the Usage Meter!!
07-13-2011 07:38 AM
I can't spot it on the account page ... I get a prompt that says "we're sorry ,the system could not prcess your request at this time" Worked OK last month , now no dice . It's Comcastic!
07-13-2011 07:49 AM - edited 07-13-2011 07:50 AM
Thanks to cogtx for the link! worked for me so i could at least access meter;
07-13-2011 07:52 AM
and thanks to larry for working toward a solution to this mess!.....waiting til tonight or tomorrow morning for system to re populate to see if users and settings problem fixed
07-13-2011 09:21 PM - edited 07-13-2011 09:31 PM
ComcastLarry wrote:I've update everyone's profile so please allow time for it to populate down. I also see someone posted a link to help. Please let me know tomorrow if the issue is resolved.
I am not sure how long we should wait (it's been about 25 hours since your post). But I just attempted to access the Users & Settings menu, and I am still receiving the error message "We're sorry, the system could not process your request at this time".
I can still access the Data Usage Meter via the link that was posted above.
07-13-2011 11:39 PM
I just tried it here on the east coast at 11:30 PM and still can't access from the user and settings tab, but I can access from the link above....
07-14-2011 06:29 AM
thursday 6.30 am east coast and still can't access users and settings
07-14-2011 08:42 AM
No luck here either ..
07-14-2011 10:19 AM
I'm in the DC area, the meter has been restored for me! (it was restored sometime between July 11-14, 2011)
07-14-2011 11:32 AM
Ditto here with no usage meter. contacted comcast about the problem last week and was given a work order number....still no usage meter. The link above is the only way I can access the data. You would think comcast would provide the link as an interim fix until the bugs were worked out.
|
©2011 Comcast |
Investor Relations |
Press Room |
Corporate Blog |
Privacy Statement |
Visitor Agreement |
Comcast.com Feedback |
Site Map
©2008 Comcast |
Politica de Privacidad |
Acuerdo del Visitante
|